Job Title: Global Infrastructure and IT Operations Head
Hiring Organization: World Vision
Location – Locality: Nairobi
Location – Region: Kenya
Industry: NGO
Job Type: Full Time
Salary: KES
Date Posted: 06/10/2024
With over
70 years of experience, our focus is on helping the most vulnerable children
overcome poverty and experience fullness of life. We help children of all
backgrounds, even in the most dangerous places, inspired by our Christian
faith.
Come join
our 34,000+ staff working in nearly 100 countries and share the joy of
transforming vulnerable children’s life stories!
Key Responsibilities:
This
position is open for local candidates based in any country where World Vision
International is legally registered to operate
The
Global Infrastructure and IT Operations Head is responsible for overseeing the
organization’s entire IT infrastructure, including cloud services, IT
operations, and customer support services. This role ensures the efficient,
secure, and reliable operation of all IT systems and processes, while leading a
global team of IT professionals to support the company’s strategic goals.
Key
Responsibilities:
Cloud
Strategy and cloud Infrastructure Management
Oversee
the design, implementation, and management of cloud-based solutions and
services.
Ensure
optimal performance, security, and scalability of cloud infrastructure.
Develop
and enforce policies for cloud usage, ensuring compliance with industry
standards and regulations.
IT
Operations
Manage
and optimize all IT operations, including data centers, network infrastructure,
and enterprise applications.
Implement
and maintain disaster recovery and business continuity plans.
Monitor
and improve system performance, reliability, and availability.
Customer
Support Services
Lead the
global IT support team, ensuring high-quality service and support to internal
and external customers.
Develop
and implement customer support policies and procedures.
Measure
and improve customer satisfaction through regular feedback and performance
metrics.
Strategic
Planning
Collaborate
with senior leadership to align IT infrastructure strategy with business
objectives.
Identify
and evaluate emerging technologies to enhance infrastructure capabilities.
Develop
and manage the IT infrastructure budget, ensuring cost-effective solutions.
Team
Leadership and Development
Recruit,
mentor, and develop a high-performing global IT team.
Foster a
culture of innovation, collaboration, and continuous improvement.
Conduct
regular performance reviews and provide ongoing training and development
opportunities.
Security
and Compliance
Ensure IT
infrastructure meets security standards and regulatory compliance requirements.
Implement
and enforce security policies and procedures to protect company data and
systems.
Conduct
regular security audits and risk assessments.
Knowledge,
Skill And Experience:
Bachelor’s
degree in Computer Science, Information Technology, or a related field.
Master’s degree preferred.
Relevant
experience in IT infrastructure management, including cloud services, IT
operations, and customer support.
Proven
experience in a senior leadership role within a global organization.
Strong
understanding of cloud computing, virtualization, and network infrastructure.
Excellent
leadership, communication, and interpersonal skills.
Demonstrated
ability to develop and execute strategic plans.
Strong
problem-solving and decision-making abilities.
Experience
with ITIL or similar frameworks is a plus.
Relevant
certifications (e.g., AWS, Azure, Cisco, ITIL) are highly desirable.
Key
Competencies:
Strategic
Thinking
Leadership
and Team Development
Technical
Expertise
Customer
Focus
Communication
and Collaboration
Problem
Solving
Security
and Compliance Awareness
