Job Title: Senior Quality Framework Manager
Hiring Organization: Save
the Children
Location – Locality: Nairobi
Location – Region: Kenya
Industry: NGO
Job Type: Full
Time
Salary: KES
Date Posted: 05/06/2024
Role Purpose:
The
primary focus of this role will be to manage the Quality Framework through the
coordination of focal points across all functions and areas of Save the
Children’s work, to improve the content and usage of the Quality Framework, and
ensure it supports all of SCI’s staff to deliver programmes with quality and
compliance. This role will drive forward the simplification agenda by
identifying areas of duplication and overlap in requirements, being solution
orientated and propositional and supporting Functional Leads to deliver the
changes. The role will improve data accessibility so as to enable data driven
decision making and will also oversee the annual self-assessment process
against the Quality Standards, ensuring this process supports quality
management and continuous improvement in COs, and effectively informs the
support provided to COs from ROs, and the Centre. They will also play a key
role in supporting the Head of Quality Management to strengthen the
organisational culture and build staff capacities in quality management and
continuous improvement across the whole of SCI.
Experience
and Skills
- Experience
designing and implementing quality management and continuous improvement
initiatives in a large and complex international NGO or organisation.
- Strong
Project Management experience and organisational skills, including
planning, implementing and tracking multiple project activities
simultaneously.
- Experience
with communication management and the effective design and use of
different tools and platforms such as webpages, Teams Sites, SharePoint,
Emails, Meetings, Presentations, Reporting and other Documents.
- Strong
experience in knowledge management, and in particular document management
approaches for organisations working across a large number of different
countries.
- Strong
experience in developing organisational policies and procedures to ensure
these provide the right level of information for users whilst being simple
and easy to use.
- Change
Management expertise and an understanding of how change happens within
complex matrix organisations
- Excellent
coordination skills using a positive, flexible and collaborative approach;
ability to work effectively with a broad range and large number of people
across different functions with varying priorities, and ensure project
outcomes are successfully achieved.
- Strong
time management skills; Ability to plan ahead, anticipate requirements,
problems and obstacles, juggle competing priorities successfully, and work
effectively and calmly under pressure to tight deadlines.
- Strong
communication skills, ability to engage with and prepare and present
communications for a variety of stakeholders, at all levels and across
different cultures, with confidence, credibility, discretion, tact and
diplomacy.
- Strong
interpersonal, written and oral communication skills, including the
ability to listen well; fluent in English. Ability to communicate
complicated messaging simply, and develop and manage productive
relationships with a wide range of stakeholders.
- Strong
problem solving skills; Ability to adopt a pro-active approach to problem
solving.
- Thorough
and trustworthy, takes pride in delivering high quality work and gives a
high level of attention to detail
- Competent
in the use of Microsoft Office including Word, Excel, PowerPoint and
Outlook, as well as Teams and SharePoint sites.
- Commitment
to the mission, vision and values of Save the Children
- Don’t
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