Job Summary
We are seeking an entry-level On Site IT Services
Analyst.. He/she tends to follow a well-established and familiar set of
activities o process to derive a solution where problems and issues are
generally defined within a project/service area under supervision. He/she
develops by applying fundamental knowledge of work routines and standards
sufficient to operate within known boundaries.
Or reactive handling of user incidents regarding the
standard IT platform at a company or factory site. Responsible for delivering
and installing requested IT functionality to the requesting users.
Responsibilities
Service Operations: Handle incidents and requests as
per defined processes and SLA. Reinstall and refresh computer clients as per
defined processes. Report potential problems to Problem Management. Support and
assist with setting up/using remote collaboration tools/systems.
Actively contribute with ideas to improve IT
situation at local site
Project participation and Implementation of global
projects at local site
Basic training to individual users at local site
Attend trainings on new technical solutions being
rolledout in the company
Under supervision perform standard activities in a
service
Under supervision take
Qualifications
Min 1 year of experience providing hands-on support
for IT services
Good knowledge about Tetra Pak standard platforms
(i.e Microsoft, Lenovo, etc…)
Trouble Shooting experience
Experience of reading, understanding and following
technical documentation, routines and processes.
At factory sites: Basic knowledge about Factory
equipment and factory specific systems or equivalentactive part in project
How To Apply
