Job Description
- Reporting to the Venture Management
Tribe Lead, the New Markets Lead (Senior Manager New Markets) will
develop, implement, and manage a strategy and operating model that
facilitates Safaricom’s entry into new markets and growth areas. The incumbent
will support the growth and development of the market by successfully
implementing Safaricom’s business strategy. He/she will support launch,
development and management of localized customer service/product and
solutions. They will also support the scaling Safaricom’s business
presence to new regions/markets.
Responsibilities
Strategy and New Markets Roadmap
- Develop, plan, implement and take
accountability for the strategy and operating model for the new
market.
- In collaboration with Safaricom’s senior
leadership team determine and implement the best go-to-market business
strategy.
New Market Entry
- Support launch activities such as Bid
submission commitments and operating license requirement.
- Coordinate the stakeholder’s meetings
including the development of consortium agreements.
- Manage the selection process for
potential new partners for entry into the geographies/new business
verticals and determine priority expansion targets.
- Create a matrix of criteria to select
potential new market locations and business verticals to determine the
partners to prioritize in the new market.
- Coordination of stakeholders to ensure
timely funding of subsidiaries.
Stakeholder Management
- Prepare high quality proposals, reports
to support stakeholder engagement and decisions.
- Responsible for building strong
relationships with key stakeholders.
- Facilitate knowledge sharing and
implementation of frameworks from Safaricom to the new market/subsidiary.
- Escalation of key risks and proposed
mitigations.
- Communicate effectively to convey the
tribe’s vision, progress, and achievements.
Subsidiary Management
- Operate as an intermediary between the
Safaricom and the new market/subsidiary.
- Drive cross functional collaboration with
other tribes, teams, and departments to foster a holistic and integrated
approach to develop new market subsidiaries.
- Coordinate closely with Legal, Finance
and other relevant functions to ensure subsidiaries are compliant with
legal, regulatory, governance, and financial requirements.
- Execution of approved Ways-of-Work
framework that operationalizes the group support structure.
Performance Monitoring and
Reporting
- Define and track key performance
indicators (KPIs) to measure the tribe’s performance and identify areas
for improvement.
- Prepare regular reports and presentations
to update senior management on the tribe’s initiatives, outcomes, and
challenges.
Data Analytics
- Utilize data analytics and business
intelligence tools to extract insights and identify trends in new markets
and subsidiary markets.
- Monitor key performance indicators (KPIs)
related to various subsidiaries, analyze data trends, and provide
actionable recommendations for performance improvement.
- Drive data-driven decision-making by
presenting insights and recommendations to senior management and
stakeholders.
- Ensure data privacy and security measures
are implemented and followed in accordance with regulatory requirements
and industry best practices.
- Stay up-to-date with the latest
advancements in new markets and subsidiaries to identify opportunities for
innovation and process optimization.
Core competencies, knowledge and experience
Customer Obsession
- Foster authentic relationships with
partners that build trust.
- Explicitly take customer-centric
decisions and take personal ownership to achieve results.
- Simplify processes through digitalisation
and promote a digital mindset
- Stay focused on the big priorities, know
when to make meaningful trade-offs and demonstrate brilliant
execution.
Purpose
- Create an inspiring vision for the
subsidiary management function to drive strategy and performance.
- Show ambition and courage, empowering
others to go beyond the plan.
- Bold and challenge teams to reimagine how
things are done.
- Prompt new thinking and ideas by asking
“what if” questions.
- Use knowledge of the external environment
(customers, partners, competition, external bodies) to identify and act on
opportunities for growth at pace.
Innovation
- Create psychological safety so everyone
can have an impact.
- Fuel innovative ideas from others and
test them to enable growth.
- Explore successes and failures with
curiosity and resilience; fearlessly recognizing lessons learned.
- Share your ongoing learning and personal
purpose with others.
- Learn fast from digital adoption, using
learnings to drive simplicity, scale and efficiency.
Collaboration
- Articulate your team’s role in making our
strategy happen, prioritizing and aligning resources with current and
future needs.
- Actively collaborate to break silos and
hold your team accountable to do the same.
- Develop others to make the most of their
talents and coach them to take ownership to get things done.
- Create an inclusive environment ensuring
the safety and wellbeing of others.
- Live our Purpose and demonstrate the
highest Standard of integrity.
Key performance indicators
- Adherence to set Venture Management Tribe
business OKRs and commitments.
- Compliance with all relevant regulations
and internal policies and procedures. KPIs could include governance,
regulatory and compliance metrics; audit results; and risk management
metrics.
- Timely fulfilment of license conditions.
- Adherence to and attainment of the
business plan by the Operating Company.
- Fulfilment of bid commitments.
- Coordination of stakeholders to
facilitate on time funding.
- Delivery of structured support from
parent company to subsidiary.
- Zero Harm – zero lost time due to
fatalities or injuries.
- Agile maturity score, Employee Engagement
(eNPS) and Productivity.
Qualifications
- At least seven (7) years’ 7 years’
experience working in business and strategic execution management.
- Relevant Business Undergraduate Degree or
relevant field along with professional qualifications, or equivalent
qualification(s) from a recognized institution of higher learning.
- MBA or relevant Master’s degree
preferred.
- Experience in new market/new business
development.
- Excellent communication and presentation
skills.
- Excellent at internal and external
stakeholder engagement.
- Ability to track, prioritize, and drive
multiple concurrent projects to success.
- Experience from project managing, rolling
out, leading or coordinating program operations.
- Perform competitor analysis, new
partnerships negotiations; and other relevant stakeholder negotiations,
etc
- Possess high professional and ethical
standards.
- Be a strategic thinker with an analytical
mind.
How To Apply