Key Responsibilities
- Leading the Life Assurance technical
function in managing and supporting business systems including solution
enhancement and support issues related to Life Assurance
- Ensuring alignment of the Life Assurance
technical function towards the company strategy such as greater reach,
industry competitiveness and overall profitability.
- Managing integration across various
platforms with the Life Assurance core systems: including analytics
platforms, financial systems and communication systems (SMS and Email).
- Prepare monthly reports to the Group ICT
Manager on the performance of the entire portfolio of systems supporting
Life Assurance subsidiary.
- Provide leadership for all IT support
activities and ensure the resolution of service incidents escalated to the
Life Assurance Business and/or provision of appropriate workarounds for
incidents escalated as problems.
- Escalate problems and continuously engage
with the third party support vendors to ensure timely resolution of all
escalated system faults/bugs on the Life Assurance Business systems.
- Contribute to the company’s knowledge and
expertise with respect to IT service management.
- Undertake any other tasks as assigned.
Key Competencies Required
- Technical skills to effectively perform
or guide performance or support operations and quality control in a manner
that consistently produces high-quality services.
- Highly analytical problem-solving with
the ability to apply original and innovative thinking.
- A high level of oral and communication
skills in order to communicate effectively with Executives, Senior
Managers, Colleagues and other Stakeholders.
- Demonstrable track record in System
analysis, relational database design skills and IT Support Operation
Function.
- Team player with excellent interpersonal
skills;
- Ability to maintain the highest standards
of ethics, confidentiality and professionalism;
- Ability to interact with all levels of
customers and IT Stakeholders in the organization.
Academic and Professional Qualifications required
- A Bachelor’s degree in Computer Science,
Information Technology, or a related discipline.
- Minimum 5 years’ experience with 2 years
in Senior Software Development and/or IT systems support role within a
large highly digitized organization managing mission critical systems
- Demonstrable track record in System
Analysis, Software Development, Relational Database Design skills and IT
support functions.
- Good understanding of the BFSI industry
(Banking, Financial Services and Insurance) and how Information Technology
contributes to success of Financial Institutions.
- ITIL service level management
certification is an advantage.
How To Apply
Qualified
candidates are requested to forward their applications including comprehensive
C.Vs to the Group Human Resources Manager through Email: hr_recruitment@madison.co.ke
with the Role as the Subject of the email and not later than 20th
May, 2024.