Duties & Responsibilities
- Act as a single point of contact for
phone calls and emails from users. The assistant listens, logs, and
responds to customer inquiries, requests, and complaints.
- Recognize, document, and inform the
supervisor regarding trends in external customer calls.
- Anticipate potential needs or problems of
customers.
- Follow through on commitments made to
customers.
- Make recommendations of alternate
solutions if customer expectations cannot be met and follow relevant
escalation contact protocols.
- Maintain confidentiality of information.
- Achieve first contact resolution (FCR).
- Handle customer complaints or issues
satisfactorily.
- Record details of comments, inquiries,
complaints, and actions taken.
- Prioritize received issues to identify
and escalate situations requiring urgent attention first.
- Provide accurate information about
organizations, services, and related agencies.
- Create and maintain a positive,
supportive, customer-oriented environment for all clients.
- Record details of comments, inquiries,
complaints, and actions taken.
- Undertake such other duties as may be
reasonably required and which are consistent with the level of
responsibility of this job role.
Academic/Professional Requirements
- Should be a Kenyan Citizen aged between
20 and 35 years.
- Should be available full-time for the
duration of the program (3 months).
- Should be a continuing student in any
field from an accredited Institution and have the relevant
transcripts/result slips/letter from the training institution.
- Be Computer Literate and have strong
communication skills.
- Willingness to work in shifts,
weekends/holidays, and long hours.
- Customer-focused.
- Ability to multitask with a high-stress
tolerance level.
- Problem analysis and problem-solving
skills.
- Planning and organizing skills.
- Team-oriented.
How To Apply
Interested
and eligible candidates should submit their applications through the link
below: https://forms.office.com/r/uxBL3BanAV
Please Note:
- The deadline for application is Tuesday
14th May 2024.
- The Agency does not extend the Attachment
program.
- The Agency does not charge any fee for
this process.
- If selected candidates will be required
to submit proof of a valid Personal Accident Insurance Cover
KenTrade
is an Equal Opportunity Employer and values diversity therefore women and
persons with disability (PWD) are strongly encouraged to apply.
Any form of canvassing shall lead to automatic disqualification and ONLY
selected candidates will be contacted.
