Customer Care Agent Job in Kenya

 Job Title: Customer Care Agent

Hiring Organization: Securex
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Security
Job Type: Full Time
Salary: KES
Date Posted: 05/13/2024

About Securex

HISTORY With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region. Securex has grown from strength to strength in the past forty four years to become the leading Security Solutions provider for a wide host of clients in diverse industries. Starting with only an investigations department in the seventies, Securex soon grew to incorporate the manned guarding section which to date is one of the most respected forces in the provision of client friendly services. Currently under the stewardship of Mr. K L Sahni’s son; Tony Sahni, Securex has from the early nineties been able to distinguish itself from other competitors by embracing technological solutions to augment the services of security guards and hence provide integrated security systems. Not only are our services available in Kenya, but our net was cast wide when we set up our Uganda offices in 1996, Rwanda in 2012 and Tanzania being our latest office in 2014.

Job Summary

Are you a natural problem-solver with exceptional communication skills? Do you thrive in a fast-paced and customer-obsessed environment? We are seeking to recruit a Contact Centre Agent who will be responsible for offering topnotch support to our valued Customers with empathy and efficiency. The candidate should be customer-obsessed, proactive and solution-oriented.

Duties and Responsibilities

  • Handle Customer engagements via various platforms
  • Provide accurate and timely information while ensuring exceptional customer service.
  • Troubleshoot and resolve Customer issues, aiming for first-time resolution.
  • Collaborate with other internal departments to ensure Customer satisfaction.

Minimum Requirements and Competencies

  • At least 2 years’ experience working in a busy Customer-centric position.
  • Degree in business administration or related field.
  • Tech-Savvy, well conversant with Microsoft Office, excel and Power Point and capable of quickly learning new software applications.
  • Customer-obsession in terms of being empathetic, pro

Click Here To Apply