Job Title: Customer Care Agent
Hiring Organization: Securex
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Security
Job Type: Full
Time
Salary: KES
Date Posted: 05/13/2024
HISTORY
With the vision of a safer Kenya and the experience of the police force, former
Police Inspector Kishori Lal Sahni started a small investigations company in
1970 which has now grown to be one of the most respected brands in the security
industry in the East African Region. Securex has grown from strength to
strength in the past forty four years to become the leading Security Solutions
provider for a wide host of clients in diverse industries. Starting with only
an investigations department in the seventies, Securex soon grew to incorporate
the manned guarding section which to date is one of the most respected forces
in the provision of client friendly services. Currently under the stewardship
of Mr. K L Sahni’s son; Tony Sahni, Securex has from the early nineties been
able to distinguish itself from other competitors by embracing technological
solutions to augment the services of security guards and hence provide
integrated security systems. Not only are our services available in Kenya, but
our net was cast wide when we set up our Uganda offices in 1996, Rwanda in 2012
and Tanzania being our latest office in 2014.
Job Summary
Are you a
natural problem-solver with exceptional communication skills? Do you thrive in
a fast-paced and customer-obsessed environment? We are seeking to recruit a
Contact Centre Agent who will be responsible for offering topnotch support to
our valued Customers with empathy and efficiency. The candidate should be
customer-obsessed, proactive and solution-oriented.
Duties
and Responsibilities
- Handle
Customer engagements via various platforms
- Provide
accurate and timely information while ensuring exceptional customer
service.
- Troubleshoot
and resolve Customer issues, aiming for first-time resolution.
- Collaborate
with other internal departments to ensure Customer satisfaction.
Minimum
Requirements and Competencies
- At
least 2 years’ experience working in a busy Customer-centric position.
- Degree
in business administration or related field.
- Tech-Savvy,
well conversant with Microsoft Office, excel and Power Point and capable
of quickly learning new software applications.
- Customer-obsession
in terms of being empathetic, pro
