Brief Description
The
candidate will enhance customer service standards and portray positive company
image by ensuring professionalism and efficiency in the payment of claims.
Detailed Description
Principal Accountabilities (Responsibility)
- Evaluate, negotiate and recommend valid
claims for approval to fulfil the company’s contractual obligations for
customer retention.
- Ensure documentation from insurers on
sums insured, excesses, deductibles, and clauses applicable in case of a
claim are issued correctly.
- Direct interaction with customers
globally to resolve claims complaints and enhance customer satisfaction.
- Evaluate suitable claim defences and
instruct appointed lawyers to take-up claims in litigation.
- Monitor, support and propose the
appropriate direction of litigation to minimize loss exposure to the
company.
- Develop and maintain a claims data
archiving system as per legislation to protect the company’s exposure to
recurring claims.
- Analyse and evaluate claim costs and
pursue recovery.
- Analyse incident and loss trends and
monitor implementation measures to minimize losses.
- Ensure adherence and consistency with
company policy on claims in all outstations.
- Review and reconcile insurance accounts
for proper cost allocation and accurate financial reporting.
- Prepare and analyse claims reserve
reports for all outstanding claims for financial reporting to reflect the
correct position of liabilities on the financial statements.
- Perform other department duties related
to this position as directed by the section Manager.
Job Requirements
Qualification
(Minimum)
- Bachelor’s degree in business or related
field.
- Computer skills and knowledge in
Microsoft office.
- Part qualification ACII / Diploma in
Insurance.
- Interpretation and application of
conditions carriage for Baggage & Cargo.
- 3 years’ experience in the insurance
industry in underwriting and claims handling in a busy organization.
- Experience in aviation industry will be
of added advantage.
Additional Details
Other Skills
- Understanding of IATA regulations,
international conventions and regimes in relation to international travel
- Computer skills and knowledge of Claims
Management systems.
- Excellent interpersonal skills
- Strong Communication skills
- Negotiation skills
- Time management
- Presentation /tutoring skills
- Customer insight
- Analytical thinking
- Problem solving
- Customer service
How To Apply