Job Ref. No: JHIL117
Role Purpose
Responsible
for supporting the smooth functioning of bancassurance operations within a
financial institution. This role focuses on ensuring efficient administrative
and operational processes, managing relationships with insurance partners, and
facilitating the delivery of bancassurance products and services to customers.
Main Responsibilities
Operational
- Policy Administration: coordinate the
bancassurance policy administrative tasks, including policy issuance,
renewal invitation, endorsements, and reimbursement.
- Customer Service: Provide support to
customers regarding their bancassurance policies, addressing inquiries,
resolving issues relating to the various customer touch points.
- Process Improvement: Identify
opportunities to streamline processes, enhance efficiency, and improve the
overall effectiveness of bancassurance operations. Spearhead continuous
process automation and innovation.
Reporting and Analysis
- Generate accurate portfolio performance
reports including claims experience regularly.
- Prepare and share bancassurance
distribution network production and Turn Around Time reports.
- Analyze data to derive insights that
inform bancassurance decision-making and strategic planning.
Relation Management
- External stakeholder management: Build
and maintain positive relationships with bancassurance strategic partners
to drive revenue growth.
- Interdepartmental collaboration: Develop
strong interdepartmental relationships to guarantee excellent customer
experience.
Corporate Governance
- Compliance: Ensure compliance with
regulatory requirements, internal policies, and industry standards in all
bancassurance operations. Ensure accuracy and compliance with regulatory
requirements.
- Data Protection: Adhere to the provisions
of Data Protection Act of 2019 while handling customer data and policy
information.
Key Competencies
- Strong leadership and project management
skills.
- Excellent communication and interpersonal
skills.
- Deep understanding of health and wellness
principles and practices.
- Analytical and problem-solving abilities.
- Ability to collaborate effectively with
internal and external stakeholders.
- Adaptability and flexibility to handle
changing priorities and work in a fast-paced environment.
Qualifications
- Knowledge of health insurance products
and operations, particularly in the bancassurance distribution channel.
- University Degree from an institution
recognized by the Commission for Higher Education
- AIIK Diploma, CII Diploma or any
insurance related qualification is an added advantage.
Relevant Experience
- At least 3 years’ experience in the
underwriting, analysis, or sales of health insurance products preferably
within an insurance intermediary or Insurance Company.
How To Apply
If
you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com
quoting the Job Reference Number
and Position
Only shortlisted candidates will be contacted.
