Job Description
A
3-Star Beach Resort Hotel in Bamburi, Mombasa County is looking
for Assistant General Manager. He / She will be assisting the Hotel’s
General Manager in all aspects of operations at the hotel, day-to-day staff
management and guests, thereby responsible for managing the Hotel’s
management team and overall hotel targets to deliver an excellent Guest
experience.
Job Responsibilities
- Ensuring highest standards of
professional service to customers/guests.
- Designing and developing day-to-day
operational strategies and functions of the hotel to ensure total guest
satisfaction.
- Ensuring that the annual budget approved
by the Management is met through increased revenue, cost control measures
and setting of targets to the staff.
- Ensuring the hotel capacity is at 100% by
closely monitoring the hotels business reports on a daily basis and
take decisions accordingly.
- Maintaining and managing the hotel
equipment, infrastructure, inventories, and other facilities efficiently
and advising the Directors and Management on the same.
- Ensuring optimal staffing, maintaining
updated staff records and staff discipline, motivating and mentoring the
hotel staff.
- Ensuring full compliance to the hotel
operating controls, policies, procedures and service standards.
- Handling customers’ complaints, and
oversee the service recovery procedures.
- Managing on-going profitability of the
hotel, ensuring revenue and guest satisfaction targets are met and
exceeded.
- Maximizing room yield and the
hotel revenue through innovative sales practices and yield management
programs.
- Liaising with the external stakeholders.
- Ensuring the Gym and swimming pool are in
order and the equipment are well and running.
- Preparing monthly financial report for
the Directors and Management.
Other Requirements
- Must have a Bachelor or Diploma in
Hospitality Management.
- Diploma or Certificate in Business field
is desirable, especially in Business Management or Administration, Human
Resource Management, Sales & Marketing.
- Minimum 5 years’ experience as an
Assistant General Manager or Senior Supervisor in a three-star hotel and
above.
- Strong general management, staff
management and demonstrated leadership skills.
- Excellent problem-solving, analytical,
and critical thinking skills.
- Strong report writing skills.
How To Apply
