Assistant Casino Manager
Department/Division: Operations
Reporting To: Head Of Operations
Duties and Responsibilities
- Technical support – Liaise with Customer
Service teams throughout the estate and iforium / game providers to
understand and document player disputes and ensure disputes are handled
promptly, efficiently and fairly.
- Customer Service support – To ensure the
customer service team are aware of issue progress.
- Defect management – understand when there
are issues with the wallet or game launch and be able to raise tickets and
requests urgently.
- Graphical representation on the website
(banners). – responsible for sourcing the assets for the banners to be
used during marketing campaigns, promotions or site refreshes.
- Games / Provider roadmap curation – be
aware of upcoming releases, provider expectations and promotional
competitions.
- Game Compliance procedures – ensure games
are offered compliantly in the jurisdiction they are enabled in.
Acquisition of required certifications etc. (IOM and South Africa markets)
- Internal Casino enhancements – work
closely with the Casino Manager to propose new changes to the Casino
platform.
- Customer Monitoring – (In partnership
with Casino Technical Support Manager) Actively review Customer behaviour
and transactions to understand any patterns in potential technical
loopholes, cheating.
Qualifications
- Casino gaming industry experience –
working within the casino sector, specifically the online casino product
vertical
- Knowledge of Gaming products (casino,
virtual, slots etc).
- Strong knowledge of casino games and
play, risk management; ability to profile players effectively.
- Experience managing email campaigns,
including production, copywriting and reporting.
- Comfortable working with basic html.
- Knowledge in basic computer, internet
& software usage.
- Knowledge in calculation and Mathematics.
How to Apply
If
you are up to the challenge, possess the necessary qualifications and
experience; please send your application letter and CV only quoting the job
title on the email subject (Assistant
Casino Manager) to hr@sportpesa.co.ke by 9th
May 2024. Only short-listed candidates will be contacted for
interview.