Duties & Responsibilities
- Transaction support services:
Assist Finance Analysts with disbursement transactions, including
logging withdrawal applications and setting up loans’ master data in the
Bank’s system. This includes updating data for various changes such as category
overdraws, Designated Account ceilings, Loan Effectiveness Conditions,
loan Closing Date extensions, and reallocations of category amounts.
- Electronic banking support
services: Guiding and providing technical support to borrowers for setting
up e-Disbursement and Client Connection user accounts, as well as offering
training on the Bank’s electronic banking platform.
- Client relationship maintenance:
Serve as a solution provider for both internal and external clients,
offering advice on loan portfolios and transactions matters.
- Central Services: Handle
transaction processing and review work, such as Refunds and Adjustments,
Special Commitment, and Trust Funds, and supports the Central WFACS-Trust
Funds team on Grants implementation.
- Helpdesk support services: Act as
the first point of contact for routine queries, operating the Helpdesk,
and collaborating with Department’s Country Teams (comprising of Finance
Officers and Finance Analysts) to guide clients.
- Data analysis and knowledge
management services: Provide analytical reports to assist in
decision-making and maintaining a knowledge repository for FAQs.
- Systems and applications: Work with
the system teams in planning and testing application enhancements and
upgrades, preparing Business Requirement Documents, and conducting user
acceptance testing.
Selection Criteria
Experience & Education
- Minimum of 1 year of relevant work
experience.
- Bachelor’s or Master’s degree in a
relevant discipline (Ex. Finance, Accounting)
- Professional accounting
qualification (CA, CPA, ACCA or an equivalent professional accounting
qualification) is a plus.
Language:
The
ideal candidate should have advanced fluency in both English and Portuguese,
with the ability to clearly communicate in both written and spoken forms and to
conduct meetings in these two languages. Proficiency level in these two
languages will be tested during the recruitment process.
Knowledge and Skills
- Relevant knowledge of Generally
Accepted Accounting Principles (GAAP), internal controls and financial
management.
- Ability to exercise professional
judgment and appropriately interpret and apply operational policies, as
they relate to disbursements and loan portfolio management.
- Strong quantitative skills with
superior attention to detail and numerical accuracy.
- Strong analytical and conceptual
skills with demonstrated ability to interpret data, assess issues, develop
sound conclusions and formulate remedial measures.
- Ability to manage routine tasks,
deal with rapidly shifting priorities, provide professional support to
senior staff and deliver against ambitious deadlines.
- Capacity to work simultaneously,
effectively and efficiently on a variety of diverse issues and tasks,
independently adjusting priorities and achieving results with agreed
objectives and deadlines.
- Strong client focus including good
interpersonal, diplomatic and team building skills required for building
and maintaining collaborative relationships and engaging courteously with
clients and team members.
- Willingness to travel on mission
and short-term assignments.
Abilities
- Strong communication skills,
including the ability to explain and express views/opinions clearly and
confidently.
- Ability to deal sensitively in a
multi-cultural environment and build effective working relations with
clients and colleagues.
- Willingness to work in different
time zones – Given that the division is co-located in multiple cities in
different time zones and borrowers are in different countries, candidates
must be willing to work in different time zones especially the US EST time
zone on an ‘as-needed’ basis.
How To Apply