Job Description:
IEK
is seeking an ICT Officer to support the secretariat in providing first-class
application support and services to users, ensuring a properly secured and
managed system environment. The ICT Officer will assist in technical support,
system maintenance, and ensuring the smooth functioning of ICT systems.
Responsibilities:
- Assist in the implementation of the
Membership Information Management system and provide continuous
operational support to users.
- Support day-to-day IT tasks,
including staff support, IT systems setup and installation, and systems
management.
- Assist in managing the
Institution’s network infrastructure to ensure efficient operation of
machines, servers, and networks.
- Aid in managing electronic
communication systems, including Email, Internet, and website, and assist
in resolving internet connectivity issues.
- Support the maintenance of the
Institution’s website and assist in updating it with relevant information.
- Assist in maintaining an up-to-date
inventory of IT equipment and recommend equipment replacements as needed.
- Provide support in offering
technical advice on new technologies to enhance service delivery.
- Assist in ensuring high standards
of integrity, availability, and confidentiality of all Institution’s data,
information, networks, systems, and other IT resources.
- Support data backup procedures and
conduct regular tests as per the backup plan.
- Assist in ensuring all machines and
systems are up to date with the current anti-virus software and installing
software updates and security patches.
- Assist in conducting regular system
audits and preparing reports for management.
- Provide support in scheduling
webinars and Institution’s zoom meetings.
- Aid in ensuring that the
Institution’s hybrid and virtual events are live streamed seamlessly.
Qualifications:
- Bachelor’s degree in computer
science, Computer Technology, Information Technology, or related field.
- Certification in Information
Technology related professional courses will be an added advantage.
- Minimum two year of experience in
IT support or related field in a busy work environment.
- Familiarity with modern web
programming tools/platforms.
- Basic knowledge of database
management systems.
- Membership in a professional body
is an added advantage.
- Excellent customer service skills.
- Knowledge of networking
fundamentals and general network setup.
- Familiarity with Linux and Windows
Servers.
- Ability to support Windows, Linux,
Unix, and Mac OS users’ workstations.
- Self-starter with strong
problem-solving skills and a proactive attitude.
How To Apply
