Job Title: Client Relations Assistant
Hiring Organization: Devimpact
Institute
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Training
Job Type: Full
Time
Salary: KES
Date Posted: 04/28/2024
Description
As a Client Relations Assistant, your focus is to cultivate positive and fulfilling experiences for customers in their interactions with the company’s offerings, services and overall image. The Client Relations Assistant will assist in the following areas:
- Respond to
clients’ registrations through emails by sending the required training
documentations
- Respond to
clients’ enquires and share with them the requested information
- Manage clients’
logistics including managing hotel bookings, airport transfers and tour
visits
- Collaborate with
cross-functional teams to ensure client needs are met and exceeded
- Implement
established strategies to enhance and cultivate an exceptional customer
experience
- Update and
manage the clients’ database and perform analysis for decision making
- Develop and
implement retention strategies to ensure long-term client partnerships
- Proactively
engage with clients to understand their evolving needs and recommend
solutions that align with their business objectives
- Public relations
and brand management to promote positive image of the company.
Education
- Bachelor’s
degree in Communications, Public Relations, HR or any other related field
More Details
- At least five
(3) years’ relevant experience in client relations
- Excellent
customer service skills and strong interpersonal skills
- Excellent
written and oral communication abilities
- Ability to work
accurately with close attention to detail; strong ability to scrutinize
and examine
- Ability to take
initiative and prioritize tasks; good time-management, multi-task,
problem-prevention and problem-solving skills
- Ability to
identify and resolve issues proactively, applying critical thinking and
analytical skills to find effective solutions
More Details on Skills
- A deep
understanding of customer needs and a strong commitment to delivering
exceptional customer service
- Strong
organizational and time management skills to prioritize workload, meet
deadlines, and manage multiple client accounts simultaneously.
How To Apply
If interested and meet the
requisite qualifications, please send your application and your current resume
to hr@devimpactinstitute.com before
May 3, 2024. Please include the job title in the subject line
