Job Description
- Able to prepare all Food and beverage
mise-en-place duties prior to service.
- Able to provide a warm welcome and fond
farewell to the guests.
- Greet guests according to the standards
to ensure superior service.
- Anticipate guest needs, ascertain
satisfaction, and respond urgently and appropriately to guest concerns and
requests.
- Possess good knowledge of a different
kind of silverware.
- Good knowledge in maintaining all type of
silverware and E.P.N.S ware (Electro Plated Nickel Silver) used in the
restaurant for food and beverage service.
- Set up the restaurant according to
the table plan, cover layout and standards defined by
the hotel’s management.
- Make sure all assigned duties prior to
service are completed.
- Attend service briefings prior to each
meal period.
- Know the restaurant menu and
Specials of the day.
- Greet and seat guests.
- Offer Menu and Wine List and attend to
napkins.
- Take Food and Beverage orders.
- Serve Food and Beverage orders.
- Check and clear Waiter’s station during
and after service.
- If required assist in bringing food from
kitchen to the guest ensuring accuracy and timeliness.
- Handle all guest complaints in a
professional manner.
- Clear soiled silverware and any other
operating equipment to designated wash-up/storage area.
- Able to generate the final bill from
the POS system and offer to guest settlement.
- To clear and re-set tables according to
instructions.
- To clean all soiled linen to the
designated area.
- Report any theft or damages
to Manager/ Assistant Manager.
- Help other areas of the restaurant such
as answering telephones and completing financial transactions.
- Close the shift at the POS terminal.
- Able to report for duty punctually,
wearing a correct and clean uniform and name badge at all times.
- Able to have a complete understanding of
the Restaurant’s operating policies and procedures.
- Must participate in staff training and
briefings.
- Able to maintain a good teamwork
relationship with colleagues.
- Able to maintain a high standard of
personal appearance and hygiene at all times.
- Assist in clearing, cleaning and set-up
of tables, chairs, linens, china, glass and silver for service in an
unobtrusive manner.
- Assist in stocking linens, china, glass,
silver, and food items for service.
- Assist in preparation of smaller items
such as toast, soup, or beverages.
- Able to carry out other reasonable duties
and responsibilities as assigned.
Specific Knowledge & Skills
The individual must possess the
following knowledge, skills and abilities and be able to explain and
demonstrate that he or she can perform the essential functions of the job, with
or without reasonable accommodation, using some other combination of skills and
abilities.
- Thorough knowledge of Food & Beverage
outlet operations including foods, beverages, service techniques and guest
interaction for at least 2 years’ experience in a 4star Hotel.
- Bar knowledge/experience is an added
advantage.
- Previous Point of sale system experience
required.
- University/college diploma in related
discipline preferred.
- Considerable skill in math and algebraic
equations using percentages.
- Ability to walk, stand, and/or bend
continuously to perform essential job functions.
- Ability to communicate in English, both
orally and in writing, with guests and employees, some of whom will
require high levels of patience, tact, and diplomacy to defuse anger and
to collect accurate information and to resolve problems.
- Ability to work under pressure and deal
with stressful situations during busy periods.
- Ability to accomplish necessary tasks on
a computer.
- Requires standing and walking 95% of
workday.
- Physical activities include walking,
talking, standing, stooping, hearing, seeing, talking, bending, reaching,
fingering, feeling, touching, writing, grasping, handling, stretching,
balancing, pushing, pulling.
How To Apply