Job Title: IT Trainee
Hiring Organization: Villa
Rosa Kempinski
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Hospitality
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 03/07/2024
Key Responsibilities
Under the
supervision of the Departmental Trainer and Training Manager, the trainee shall
learn to:
- Carry
out or arrange for the carrying out of routine and emergency technical
equipment maintenance, including system housekeeping and security
procedures.
- Coordinate
on equipment maintenance during banquet and other functions to ensure
smoother operation is held and to ensure that equipment are back in
inventory in good state of repair.
- Provide
technical support to guests in banquets and all other areas including
technical equipment when appropriate.
- Monitor
and maintain adequate supplies of peripherals (cables, connectors, spares
etc.).
- Ensure
that the Kempinski Code of practice is upheld at all times and possesses a
thorough knowledge of all standard operating procedures.
- Assist
in the purchase of all AV equipment
- Maintain
the AV control room(s) and to maintain the inventory of AV equipment in
the hotel.
- Maintain
current and up to date specifications of AV equipment with the
Coordination of the IT Manager.
- Perform
routine inspection of all maintenance operational areas and report any
equipment malfunction to the IT Manager.
- Monitor
the implementation of all energy conservation procedures and report any
irregularities and non-compliance to the IT Manager
- Manages
and maintains Database Management Systems
- Ensure
database integrity and security is maintained, data storage, archiving,
backup and recovery procedures are functioning correctly
- Prepare
crystal reports
- Solve
technical and operational challenges in the scope of IT reported by users.
- To
support computers in hardware and software malfunction in coordination
with all the departments.
- To
manage and prioritize any IT problems, impacting either revenue and/or the
guest for quick resolution and pro-actively
- seek
for preventative maintenance.
- Maintain
complete record of the systems related inventory.
- Coordinate
the timely repair of the faulty computer systems and equipment.
- Establish
and maintain procedures of the backup and restoration of all data and
programs in the system.
- Coordinate
the data and emergency procedures in the event of system failure.
- Enforce
security procedures for the timely revision of user access rights and
passwords for all applications and network system.
- Keep
all systems and software up to the current release.
- Advise
hotel management on the existing and future systems being
developed/implemented.
- Coordinate
the investigations and timely of software faults reports or enhancement
requests and maintain proper logs.
- Set
up and maintain the office automation systems in the hotel.
- Support
Systems, local area network, and wide system office.
- Handle
all administrative in the information system office.
- Assist
the users on the use of the information systems in the hotel.
- Prepare
and maintain documentation n all hotel software applications.
- Maintain
and inventory listing of all computer hardware in the hotel.
Skills,
Knowledge and Expertise
- Degree/
Diploma in IT from a recognized learning institution
- No
work experience is required
- Less
than one year since completion (2023/2024)
- Kenyan
Citizen
- Completed
coursework (If even if not graduated)
- Ability
to work and communicate in a multinational environment
- Excellent
grooming skills and must be well-versed in professional and personal
etiquette
- Good
Communication skills
- Outgoing
with a positive learning attitude.