Job Title: IT Assistant
Hiring Organization: UNESCO
Location – Locality: Nairobi
Location – Region: Kenya
Industry: NGO
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 03/26/2024
The post
is located in the Administrative unit of the UNESCO Nairobi Regional Office for
Eastern Africa and provides decentralized basic and routine technical support
on hardware and software application system within the Office’s assigned area.
The Information Technologies (IT) Assistant reports directly to the field
office Finance and Administrative Officer and carries out tasks under the
overall authority of the Head/Director of the Office. The IT Assistant is
tasked with the delivery of a range of office-oriented activities in support of
the Administrative unit, and projects/programmes delivery.
In particular the incumbent will perform the following tasks:
ICT
Maintenance Services:
- Administration
and maintenance of the ICT infrastructure, equipment and services.
- Undertake
action for the upgrade, repairs or replacement of ICT infrastructure,
equipment and services when and where appropriate.
- Maintain
the computer server and server room of the office and ensure the safety
and security of all system applications, data bases and electronic files.
- Ensure
internet connectivity at all times and the proper functioning of all
network applications like the Intranet, website, shared drives and e-mail
facilities.
- Assist
the users on the implementation of backups in order to safeguard their own
information, keep backup copies of the server information. Ensure that
this backup is kept in a safe place in case of a contingency.
- Perform
the routine backup of all computer software, applications, electronic
files or data in a timely manner in conformity with HQ/DBS
instructions/directives and ensure the recovery of these files or data in
case of loss due to disasters or cyber warfare.
- Keep
the IT Business continuity Plan and IT Security Plan updated.
Desktop
Support Services:
- Provide
technical support to all authorized users for the installation and/or
configuration of new equipment, components, gadgets and other peripheral
accessories like desktops, laptops, notebooks, tablets, phone sets,
docking stations, printers, scanners, cameras, sound and voice devices.
- Assist
authorized users to resolve technical problems encountered while using
computerized systems and applications by running system diagnosis,
maintaining track of problems, liaising with HQ/DBS for technical support
and assisting DBS in diagnosis and troubleshooting/remedial action.
- Provide
support to all users using remotely connectivity tools, such as TEAMS,
Skype, S4B, Zoom, Global Protect, etc Ensure connectivity with HQ. Follow
up any problems encountered with the VPN connection and find the best
possible solution.
- Provide
user support and training on commonly used applications software and
maintain up-dated books/manuals and hardware databases related to the
office automation.
- Keep
update the maintenance annual plan for IT equipment.
- Update
and run the system’s antivirus applications and other protectives measures
routinely or as appropriate.
Procurement
Support Services:
- Advice
the Financial and Administrative Officer on new opportunities for
improvement and and upgrade of the IT equipment and the network.
- Assist
in the negotiation with local ISP Operators for telephone project via S4B
and INTERNET ensuring the prices are going down and the required
bandwidths always increasing in order to cope with new needs like O365 for
instance.
- Maintain
constant communication with the ISP in order to follow up in the case of
the interruption of the service.
- Locally
support the implementation of the rollout of new functionalities,
software, applications or services and ICT infrastructural changes as may
be released by HO/DBS from time to time.
- Assist
in the identification of providers for IT equipment, and in the use of
LTAs established by UNESCO and other UN entities, at local or HQ level.
- Provide
inputs in the occasional selection of local IT experts undertaking repairs
and other works on ICT infrastructure and equipment.
Record
management and Institututional memory:
- Assist
in the structure of digital record management in Our Drive with
standardized filing scheme and adopting a naming convention for the
digital documents, following DBS’s guidelines in the 60-day roadmap.
- Effective
knowledge sharing and reuse enabled. In particular, facilitate internal
meetings to update/remind colleagues on DBS policies and new features
developed.
- Participate
in meeting and workshop mainly on areas of new technologies and
telecommunications, and the inter-agency meetings related to the ICT
working group.
- Assist
in updating and maintaining computerized databases as well as the Office’s
website.
Assets
management:
- Assist
in the preparation of the inventory list and maintain the information
updated on a regular basis. Assist in the preparation of the year-end
asset inventory, and the list asset disposal, at least twice a year.
- Provide
technical support to efficiently manage the non-expendable items and the
assets physical inventory list, using a software and barcode scanner.
- Update
the list of ICT assets following any new acquisitions or disposals and
also the list of these terms in the custody of each and every user in the
office and make It available for physical inventory exercises.
Education
Completed
secondary, technical and/or vocational education.
Work
Experience
At least
5 (five) of work experience in Information Technology.
Skills
and competencies
- Solid
overall computer literacy, including proficiency in various MS Office
applications (Excel, Word,etc.) and email/internet; familiarity with
database management; and office technology equipment.
- Self-motivated
and ability to work with minimum supervision.
- Strong
problem solving skills.
- Solid
understanding of IT security related issues.
- Ability
to work collaboratively in a multicultural and dynamic team environment.
- Strong
competencies in attention to detail and time management.
- Language
- Excellent
knowledge (written and spoken) of English language.
Education
- A
Bachelor’s degree in computer science or related field would be an asset.
- Work
Experience
- Similar
working experience with diverse organizations in the region or within the
United Nations system or in an international organization/institution.
- Languages
- Knowledge
of other UNESCO official languages (Arabic, Chinese, French, Russian or
Spanish).
Benefits
and Entitlements
- UNESCO’s
salaries consist of a basic salary and other benefits which may include if
applicable: 30 days annual leave, family allowance, medical insurance,
pension plan etc.