Job Title: Customer Service Representative
Hiring Organization: M-Gas
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Mobile
Liquefied Petroleum Gas (LPG) Services
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 03/19/2024
Respond
to customer enquiries in person, by phone and online helpfully and promptly.
Take
responsibility for solving customer issues and make sure they are resolved
promptly.
Maintain
record of customer communications in CRM and other systems.
Acknowledge
and resolve customer complains.
Process
orders, customer applications and requests.
Maintain customer records.
Compile
and distribute daily reports on customer products and credit usage.
Perform
customer follow up to ensure that they are enjoying the product.
Identify
and report computer systems incidents to the technical teams and relevant
managers.
Make
recommendations to improve customer service and business processes and systems.
Prepare
schedules for customer visits by Technicians and Sales representatives as
required.
Any other
duties that may be assigned by Management.
Personal
Attributes
Understanding
and commitment to the company core values.
Good
communication on the telephone and in person
Must
display a can-do attitude and work well with others
Punctual
and reliable.
The
ability to multi-task in a high-paced work environment
Strong
written and verbal communication skills
Academic
Qualifications
Qualification
Name Level
University
Degree or Higher Diploma
