Job Purpose (Overall Responsibility)
Provision of quality service to customers in accordance
with the approved policies, procedures and established standards.
Key Result Areas (Main
Responsibilities)
Ensuring timely response to
customer enquiries and complaints by keeping track of the complaints and taking
appropriate measures.
Monitoring customer’s issues,
handling and ensuring compliance with strategic plan and WASREB guideline
Put in place a system that
ensures prompt response to customer queries and correspondence.
Creating a communication system
that transcends between the trust and customers to evolve a conducive working
atmosphere.
Ensuring provision of quality service to customers in accordance with the established standards.
Ensuring the fostering of good
working relationships with customers by providing efficient service in a timely
manner.
Promoting positive corporate
image at all times.
Building good publicity through
participation in community initiatives and feature articles in the media.
Maintaining accurate and
up-to-date record on customers.
Supervising, appraising staff
and identifying their training and development needs.
Preparing timely reports and
distributing to users.
Performing any other duties as
may be assigned from time to time
Academic/Professional/Experience
Required
Bachelor of science or
equivalent.
Must be computer literate with
high proficiency in Ms Excel
The successful candidate(s) will be placed on a three
year renewable employment contract subject to satisfactory performance.
Remuneration will be based on the Company’s salary structure in accordance to
the Salaries and Remuneration Commission of Kenya.
Other requirements that a successful candidate will be
required to possess are:
Certificate of good conduct from
Directorate of Criminal Investigation;
Clearance Certificate by Higher
Education Loans Board.
Clearance Certificate by Credit
Reference Bureau.
Certificate of tax compliance
from the Kenya Revenue Authority.
How To Apply
All written applications, curriculum vitae, copies of
certificates, testimonials and Identity card should be submitted in a sealed
envelope clearly marked on the left hand side the position being applied for
and addressed to:
The
Managing Director
Meru Water and Sewerage
Services Company Limited
P.O. Box 859-60200
MERU
All applications should reach the Managing Director on or
before the 29th March, 2024 at 5.00 pm.