Administrative Assistant, Alumni &Student Affairs, Job in Kenya

 Job Title: Administrative Assistant, Alumni &Student Affairs

Hiring Organization: Kenya Institute of Management
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Service
Job Type: Full Time
Salary: KES Competitive
Date Posted: 03/25/2024

This position acts as the first point of contact for all members and prospective members, taking enquiries via multiple communication channels, providing a high level of customer service, and updating the database accordingly.

Key Responsibilities

  • Ensure timely update and maintain up to date membership database and members directory as per the communication received from the members.
  • Recruitment of new members both individual and corporate.
  • Assist in the creation and development of membership and marketing material e.g. letters,
  • new member welcome packs, newsletters, communications, member questionnaires and brochures.

  • Ensure timely dispatch the Management Magazine to members and Branches.
  • Responsible for preparation and ensure timely dispatch of membership cards and certificates.
  • Print and dispatch invoices to members whenever the subscription fall due.
  • Assist in the development of the membership recruitment and retention strategies.
  • Keep records and produce detailed reports on recruitment and retention activities,
  • marketing campaigns, members behaviour and responsible for general office administration.
  • Handle inquiries from members and ensure timely response to enhance customer satisfaction.
  • Assign tokens for members for voting, vetting nominees and processing their payment and ensuring they are well updated.
  • Actively engage in marketing membership to be able to be able to meet the set recruitment targets.
  • Any other duty that may be assigned from time to time by your supervisor.

Skills And Competencies

  • Computer Literacy (Management Information Systems)
  • Knowledge of Enterprise Resource Planning
  • Customer Service skills
  • Knowledge & Experience Required
  • Diploma in a relevant field from a recognized institution.
  • Two (2) years of relevant work experience

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