Job Title: After Sales Support Lead
Hiring Organization: Anonymous
Location – Locality: Nairobi
Location – Region: Kenya
Industry: IT
Job Type: Full
Time
Salary: KES
Date Posted: 10/19/2023
Gross Salary: KSH 60K – 80K,
Our
client is seeking to recruit an After Sales Support Lead for our dynamic team.
The individual shall the responsible for all the after-sales support,
maintenance, and service of electronic security systems while providing
exceptional client experience to our clients.
Duties and Responsibilities
Oversee
client support service of electronic security systems such as CCTV, Access
Control, Barriers, Bollards, Electric Fence, Public Address and Voice Alarms,
Building, IPBAX, Speedstiles, Tripods, Intercom, Electric Gates, and Fire Alarm
systems among other systems.
Create
trust relationships with clients
Lead,
develop, and motivated a team of service technicians
Continuously
update, maintain, and manage accurate data on after-sales services for our
clientele
Ensure
all upgrade requirements are reported to clients and to the supervisor in
writing through job cards and also informed verbally.
To board
new clients to the support experience after project handover
To
analyze support reports or jobs for status of calls, and part replacements,
raise quotations for part replacements, and follow up for client approvals
Prepare
daily, weekly, and monthly reports for all support calls and maintenance
Own and
manage all After Sales Service KPIs (cost, first-time fix, call turnaround
time, productivity output, and efficiency ratio per employee) to achieve
maximum efficiency
Responsible
for attending to client support meetings
Coach and
support the team to comply with best practices and company standards
To handle
complaints from clients professionally and escalate when necessary
To ensure
clients are properly trained on systems installed
To work
with the technical department as appropriate to ensure proper stocking of
high-use parts
To carry
out any other tasks as may be directed by the Management.
Qualifications:
A Diploma
or Degree from any recognized institution in a relevant field.
A minimum
of 3 years’ experience as an After Sales Support executive.
Working
knowledge of multiple security functions and security-driven technology
solutions is an added advantage.
Excellent
analytical skills and detail-oriented.
Effective
planning and efficient execution.
Working
knowledge of general maintenance processes and methods.
Enthusiastic
and committed with a track record of building strong, trusted base
relationships with colleagues and stakeholders at all levels.
Excellent
communication skills both written and spoken.
Self-driven
and able to work under minimal or no supervision.
Proficient
in managing and leading teams.
Good
knowledge of technology-driven security solutions and willingness to
continually acquire new skills.
Computer
expertise especially in MS Word, MS Excel, and PowerPoint.
A good
team player.
How to
Apply
If you
are up to the challenge and possess the necessary qualifications and
experience; please send your CV only quoting the job title on the email subject
(After Sales Support Lead – IT )
to vacancies@corporatestaffing.co.ke on
or before 30th October 2023.
