Software Business Analyst Internship in Kenya

Software Business Analyst Internship


You are a self-learner who is able to work in a high pressure environment. You thrive on the success of delivering high-quality software products. You are innovative, creative, a problem solver, and can think out of the box when it comes to designing and developing solutions. You have a thirst for continuous improvement in everything you do. You believe that the work you do every single day will make people’s lives, work, and play better.

Key Responsibilities

Works with the delivery consultants to manage the requirements throughout their lifecycle and provide the first-time resolution by troubleshooting, diagnosing, or escalating faults to the support leads and product team. Assists in the configuration of the application and in executing test scripts

Delivery Role Responsibilities

Requirements Management: -Uses the most appropriate methods and tools to test, manage and maintain system requirements.

Quality Assurance: – Executes test scripts under supervision. Understands the role of testing and how it works in systems development.

Delivery Products Tools and Documentation: Contributes to the implementation of proposed solutions. Assists with documentation of issues requirements, training manuals, issues resolution templates & test scenarios

Delivery Issues Management – Understands and is aware of incident management and service support so that products are built effectively. Log issues and risks associated with work

Support Role Responsibilities

Incident Management: – Assist in first line diagnosis of incident/service request details

Incident Management: Assist in resolving incidents/service requests when first contacted whenever possible & Escalating incidents/service requests that they cannot resolve within agreed timescales

Incident Management: Assist in keeping users informed of progress & solution provided

Incident Management: Assist in closing all resolved incidents, requests, and other calls

Quality Assurance: – Executes test scripts under supervision. Understands the role of testing and how it works in systems development.


Broad, generalist knowledge of core elements or concepts within their role

Focus on learning existing tools, resources, and processes at Turnkey Africa


Develops productivity skills by learning and refining working style and time management

Capable of taking well-defined sub-tasks and completing them

Leadership & Communication

Effective in communicating progress to the team

Asks for and accepts feedback graciously; eager to find ways to improve

Behavioral Competencies

Teamwork & Communication-Values team success over individual success

Curiosity & Passion -Continuously improve (self and team)

Professionalism & Passion -Holds yourself and others accountable

Customer Focus- Thinks about the business impact

Skills and Qualifications:

A degree-level qualification in information technology, computer science, or similar are highly regarded in this field

Have certification in information technology or software Business analysis

Knowledge of Insurance and/or accounting will be an added advantage

Understanding of software development methodologies

Understanding of business process modeling

Demonstrated ability to define requirements, design, configure, and test software products

Experience with TurnQuest Insurance Suite will be an added advantage

How to Apply

Click Here To apply