Manager, Ecosystem
Job Purpose;
To guide the development of Ecosystem
Banking training material to enable staff across the Group to use all available
data, insights and capabilities to partner with clients for growth, with an
emphasis on Trans Regional clients. To integrate internal capabilities (e.g.
Innovation, Client Solutions, Client Segments) to enable execution of market
ecosystems. To guide the development and implementation of the Ecosystem
Banking toolbox.
Job Function;
Create quarterly leave plans to ensure
adequate coverage. Approves leave requests and leave sell requests. Create
workforce plans for the area to ensure that current and future business
requirements can be met. Such plans should be revisited at least twice a year.
Determine development needs of the team and ensures that development
opportunities (training, rotation, onthe-job learning) are budgeted for and
executed. Determine the most appropriate build required for analytical tools
set development and ensure that these are agreed with line manager. Develop a
high performing team by embedding the bank’s performance process, regular
performance feedback and coaching. Addresses poor performance. Ensure a
structured and well governed environment is in place to minimise failures.
Ensure effective reporting of possible model issues to senior management as
well as the model governance forum, with appropriate recommendations. Ensure
models operate in real time (where system allows for it). Ensure monthly runs
are stored with adequate history to measure model performance over time
(chronological datasets). Ensure that all models are reviewed in accordance
with the model review policy. Ensure that all models built by the team are fit
for purpose and operate within performance metrics. Ensure that any manual
interventions and hand-offs in the production process are minimised. Ensure
that model outputs for model measurement and reporting are stored and
maintained. Ensure that model performance remains within the predefined
performance criteria. Ensure that models are productionalised and automated as
defined. Ensure that models are sufficiently tested prior to final deployment.
Ensure that the models, once put into
production have sufficient levels of error handling processes. Ensure the
development of new models (e.g., propensity, churn, micro segmentation,
contact-ability, response, etc.) for Campaign analytics that deliver value
and/or improve on prior model. Ensure the model automation process is well
measured to identify bottle necks and possible issues. Ensure the overall
accuracy of all new campaign models developed and provide guidance and support
to the rest of the team given the high volume of models to be developed.
Evaluate effectiveness of models developed by the Analysts, and selects the
appropriate model for validation and approval by line management. Evaluate the
appropriateness of models for relevant campaigns and take into consideration
the business problem against data nuances. Explore and leverage new data
sources that allow deeper client understanding and increase model lift and
performance. Explore and leverage new model development techniques and tools to
challenge current status quo (e.g., Random Forests, CHAID, CART, etc.).
Identify, investigate, communicate to relevant stakeholders and remedies any
issues that occurs in the model production environment. Interview and recruit
new members of the team, including determining the appropriate salary with
input from the Human Capital Business Partner. Investigate and understand why
models may not perform at respective levels and guides model developers
accordingly. Investigate, communicate and present plans to model governance
forum on critical system issues. Maintain a succession plan for the team by
reviewing the skills of the team at least twice a year and has career
conversations with them. Manage a team to ensure effective delivery of
objectives for the area. Monitor overtime on a monthly basis. Analyses reasons
for overtime and creates actions to address the issues. Motivate team members
and ensures that they receive recognition for work well done. Optimise model
future performance (take up rate, environmental climate, business strategy,
model drifts, etc.) against business strategy and actual model performance.
Present models for approval at Model Governance forum. Provide model approval
in terms of robustness and appropriateness to line management. When required,
initiates disciplinary processes for team members. Resolve grievances raised by
team members, escalating only if unresolved.
Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Experience Required
Ecosystems
Business & Commercial Clients
8-10 years
Experience in Learning and Development
and/or Organisational Development acquired working within a business function
that spans multiple stakeholders and multiple countries. Experience in
structuring capability building interventions (training, coaching, experiential
learning, continuous development) that impacts business outcomes.
Behavioral Competencies:
Convincing People
Developing Expertise
Directing People
Embracing Change
Empowering Individuals
Establishing Rapport
Generating Ideas
Interacting with People
Making Decisions
Producing Output
Resolving Conflict
Taking Action
Technical Competencies:
Business Acumen (Audit)
Compliance
Continuous Process Improvement
Customer Understanding (Business
Banking)
Financial Acumen
Product Knowledge (Trading,
Transacting)
Risk Management
How to Apply