Monitoring, Results Measurement, and Learning Manager
The Position
Mercy Corps is seeking for a Monitoring and Results Measurement
(MRM) and Learning Manager as key personnel for the Regional Livestock
Programme (RLP). In coordination with the Program Director, Director of
Evidence and Learning and the Programme Consortium partners and team, she/he
will be responsible for developing, coordinating, maintaining and improving the
program-wide Learning and MRM systems using relevant knowledge and evidence to
guide program strategy, support adaptive management and continuous improvement,
advance program learning as well as implement internal capacity building
strategy that trains and mentors program staff and promotes culture of
learning. The program intends to achieve resilience and systems level changes;
thus, the program’s MRM system will be attuned to measuring resilience and systems
level change in support of livestock producing households and communities as
well as SMEs engaged in livestock-based businesses.
The MRL&L Manager will apply complexity-aware
approaches that enable the program to apply context monitoring in routine MEL.
A particular focus of this position will be promoting adaptive management and
learning, by developing, implementing and overseeing the program learning
agenda.
Essential Job
Responsibilities
RESULTS STRATEGY AND MEASUREMENT (50%)
Evolving results measurement strategy
and tools for the Regional Livestock Programme: The MRM and Learning Manager
will be responsible for evolving the program’s results measurement strategy and
tools for data collection and measuring impact across various levels of program
participants and market actors. This includes satisfying both Mercy Corps’
learning agenda and donor requirements.
Providing leadership, training, and
mentoring: S/he will provide leadership, training, and mentoring to program
staff in the development of the RLP MRM and Learning Strategy, tools and
systems, survey design, methodology, data analysis, and other skills required
for assessing the impact of the program, and in particular of resilience
building efforts within the program.
Supporting the implementation of the
RLP MEL work plan and learning agenda: The incumbent will support the
development of costed MEL work plans and roll out and implementation of the RLP
learning agenda with support from the Director of Evidence and Learning.
Providing technical contributions to
resilience measurement and learning: S/he will provide technical support to
resilience measurement and learning efforts, including contributing to the
development of resilience measurement indicators and the use of appropriate
data analysis tools.
Leading and commissioning external
evaluators: The MRM and Learning Manager will lead external evaluators on the
design and roll-out of the program baseline and evaluations, while setting up
effective systems and process for data sense-making and synthesis
Ensuring the program uses necessary
systems and tools: The incumbent will ensure RLP uses the necessary systems and
tools to inform and improve program implementation, as well as feed into the
broader country-level reporting system (TolaData) and strategy results
measurement.
Providing leadership and support to
consortium MEL/MRM Manager/Lead: The role will provide support to the
consortium MEL/MRM Manager/Lead in the set-up of the MEL system, including all
tools and data collection processes for program activities. This will include
engagement with RLP Partners on appropriate standardization and harmonization
of the program tools, performance indicators, and reporting mechanisms to
ensure timely reporting.
Developing and reviewing the Program
MEL Plan: The MRM and Learning Manager should develop and review frequently the
Program MEL Plan, including the Data Management Plan.
Overseeing the implementation of the
Program MEL System: The incumbent will oversee the implementation of the
Program MEL System, including the rollout of TolaData, and the periodic
reflection and analysis of program monitoring data used to inform and
disseminate learning. This also includes providing the Program Director, sector
leads, and their teams, real-time information that can steer program
implementation and maximize team’s ability to analyze and present impact to
donors, consortium partner, government, colleagues, agencies, and communities
themselves, and use that data to adapt the program as necessary
Ensuring compliance with Mercy Corps
minimum standards. The MRM and Learning Manager will provide leadership and
training to ensure RLP meets Mercy Corps minimum standards as laid out in the
organization’s Program Management Policy.
Aligning, collecting, and reporting on
relevant resilience measurement and program learning indicators: S/he will take
the lead on aligning, collecting, and reporting on relevant resilience
measurement and program learning indicators to the consortia-wide and donor
M&E systems and other external systems as relevant.
Supporting teams in collecting sex and
age disaggregated data: The incumbent will support teams in collecting sex and
age disaggregated data and using gender-sensitive data collection methods to
understand and respond to program results with diverse participants. Where and
as needed, s/he will develop additional disaggregation categories to help the
program understand the extent to which results are achieved for most
marginalized groups.
Participating in the facilitation of
program and sector-level strategic planning sessions: The MRM and Learning
Manager will participate in the facilitation of program and sector-level
strategic planning sessions.
Promote compliance to Gender minimum
standards – The role will be supporting RLP program compliance with Gender
Equality, Diversity and Social inclusion (GEDSI) and Community Accountability
and Response Mechanism (CARM) policy and standards.
Leverage performance data for
reflection and sense making – S/he will be expected to facilitate data-driven
reflection meetings and train the program staff and stakeholders on the same.
MRM SYSTEMS DEVELOPMENT AND MAINTENANCE (20%)
Developing RLP data management
systems: Develop new and strengthen existing MEL practices, tools and systems
to improve the country’s ability to analyze and represent our programs’
cumulative impact to donors, government, colleague agencies, and communities
themselves.
Optimize Agency MEL Technologies for
RLP effective MEL delivery: Working closely with the regional and HQ MEL
Advisors, identify opportunities for automation and effective use of MEL
technologies to increase efficiencies in MEL practices. Examples may include
automating the MEL system data flows across various technology platforms,
improving use of Ona and CommCare for data collection, use of PowerBI for
dashboard development, analysis platforms such as MAXQDA, STATA, and mapping
platforms, such as QGIS. Follow agency’s guidance for recommended use of MEL
technologies, insure it is integrated in all programs
Ensuring data quality: S/he will
oversee the quality control of program data, including data cleaning,
verification, and validation. This will also include supporting on the design
of data collection protocols that are rigorous, comprehensive, and aligned with
programme objectives. This includes developing data collection tools, sampling
methodologies, and data quality control measures.
Conducting data analysis: The MRM and
Learning Manager will analyze program data to generate insights that inform
decision-making towards relevant program adaptations. This involves using
statistical software and other analytical tools to extract relevant information
from program data.
Developing data visualization tools:
the incumbent will develop data visualization tools that enable program teams,
partners, and stakeholders to easily interpret program data. This includes
creating graphs, charts, and other visual representations of program data.
Reporting program data: The MRM and
Learning Manager will prepare regular reports that summarize program data,
analyze program performance, and identify areas for improvement. These reports
should be shared with program stakeholders, including donors, partners, and
program staff.
Managing information: The MRM and
Learning Manager will oversee the management of program information, including
the creation, storage, retrieval, and dissemination of program documents,
reports, and other materials and ensure that program information is organized,
accessible, and up to date.
Design and maintain MEL system/s with
utility and program quality in mind, providing managers and their teams real
time information that can steer program implementation as well as informing
donors and strategic program direction and that helps strategize future
programme interventions
Work with senior management to address
shortfalls in M&E that affect program implementation and conduct internal
DQAs.
TEAM MANAGEMENT, CAPACITY BUILDING AND MENTORING (10%)
The incumbent will lead on the
development and implementation of the M&E/MRM staff and partner capacity
building strategy that promotes a culture of learning through systematic
analysis and reflection of program data.
S/he will build the capacity of all
relevant team members to develop and maintain excellent MEL/MRM systems,
including regular reflection and analysis of program monitoring data.
Work closely with Program Managers,
Human Resources and Finance to ensure that systems thinking, and resilience
measurement are incorporated into all program position descriptions and
positions are adequately budgeted for.
Contributes to the knowledge
management repository with best practices in resilience measurement and ensures
that it is accessible to all staff and partners.
Create and sustain a work environment
of mutual respect where team members strive to achieve excellence.
INTERNAL AND EXTERNAL COORDINATION (15%)
Be an active contributor and
collaborator with regional and global counterparts to promote the use of the
programme’s best practices.
Strengthen linkages with other
internal resources, including the LMS, Digital Library, Hub, and Connect, to
enhance organizational learning where relevant.
Maintain close working relationships
with Consortium MEL counterparts and other relevant programme stakeholders.
Lead MEL technical discussions at RLP
partner meetings.
Collaborate closely with donors,
partners, and resilience measurement coordination mechanism.
Participation in workshops, technical
discussions and learning-related activities including development of programme
workplan.
Attendance of learning events hosted
by other partners as well as implementation of sector-specific learning events
with RLP partners and stakeholders.
Represent Mercy Corps at conferences,
media forums, and other events when required.
Contribute to Mercy Corps’ Resilience,
MEL focused and other relevant Communities of Practice (CoP)
Conduct internal webinars intended to
strengthen technical skills of MEL team members.
Cultivate and maintain effective
working relationships with partner’s MEL staff.
Supervisory
Responsibility(applicable only within duty station)
Mercy Corps RLP MEL
Officers, Mercy Corps RLP Knowledge Management Officer, RLP
Coordination & Reporting Officer
Accountability
Reports
Directly To: RLP
Program Director
Works
Closely With (Applicable beyond duty station)
Dotted line to Country MEL Lead (Program
Performance and Quality Unit)
Country-level Program Managers, Trade
Corridor Coordinators, Inclusive Markets Technical Coordinator, Inclusive
Finance and Investment Advisor, Rangelands Management Adivsor, Women’s Economic
Empowerment Advisor, Contracts and Compliance Manager, Finance Manager.
Accountability
to Participants and Stakeholders
Mercy Corps team members are expected to support all
efforts toward accountability, specifically to our program participants,
community partners, other stakeholders, and to international standards guiding
international relief and development work. We are committed to actively
engaging communities as equal partners in the design, monitoring and evaluation
of our field projects.
Minimum Qualifications
& Transferable Skills
BA or BSc degree in development
studies, research methods, statistics, social sciences, project management or
another relevant field required or BA/BSc
or equivalent in any other field with at least 5 years of field-based
experience developing and managing an M&E system in programs similar to
those which Mercy Corps implements.
5 years of active work experience in
emergency and development programming required with the proven use of program
MEL technology.
Experience with theoretical and
practical background in M&E and skilled in participatory qualitative and
quantitative M&E methodologies and techniques preferred.
Experience with data management
including the ability to structure and collate data sets for ease of analysis
preferred.
Proven experience with systems
thinking or systems approaches to programming.
Proven experience developing iterative
learning systems or ‘feedback loops’ within development programs or
organizational learning contexts.
Knowledge and experience of resilience
in development programs is a plus.
Excellent computer skills (especially
Microsoft office applications) and ability to use information technology as a
tool and resource.
Demonstrated experience in training
and capacity building across diverse teams and partners.
Excellent project management (Program
DPro, PRINCE 2), time management, and organizational skills. Multi-tasking
skills and ability to work under pressure.
Strong writing, editing, public
speaking skills and good leadership skills.
Ability to summarize and simplify
complex information and communicate it to the targeted groups.
Excellent stakeholder management
skills.
Experience of working on
USAID/SDC/AFDB programs preferred.
Demonstrated experience using Stata,
R, SPSS and/or MaxQDA, NVIVO, Atlas-TI for data analysis and reporting.
Demonstrated experience using mobile
data collection technologies including Commcare and an ODK-based platform such
as Ona.
Demonstrated experience using PowerBI,
Tableau, or similar visualization software.
Experience with operations management
(private, for-profit not-for-profit, and/or public sector) is preferred.
Experience using QGIS or other GIS
software is preferred.
Experience developing quantitative
study instruments for large surveys, baselines, etc. is preferred.
Experience developing qualitative
study instruments for formative research is preferred.
Experience using project management
software such as Smartsheet, MS Project, or similar is preferred.
Experience with M&E requirements
for donors including, at least, SDC, USAID, DFID, and Foundations is preferred.
Success
Factors
The successful candidate will have the ability to work
comfortably and effectively across a diverse portfolio. MRM and Learning
Managers are excellent communicators, multi-taskers, able to work in ambiguous
situations, able to work with remotely with a geographically disbursed team and
must be team players with a positive attitude toward problem solving and
conflict resolution.
Living
Conditions / Environmental Conditions
The position requires between 30% and 50% travel
annually, sometimes to hardship locations across the region and for durations
of time up to 4 weeks. Care is taken to give the incumbent enough time in
advance to prepare for their absence and allow them sufficient time between
assignments.
Mercy Corps team members represent the agency both during
and outside work hours when deployed in a field posting or on a visit/TDY to a
field posting. Team members are expected to conduct themselves in a
professional manner and respect local laws, customs and MC’s policies,
procedures, and values at all times and in all in-country venues.
Fostering a diverse and open workplace is an important
part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer
regardless of background. We are committed to creating an inclusive
environment.
Ongoing
Learning
In support of our belief that learning organizations are
more effective, efficient and relevant to the communities we serve, we empower
all team members to dedicate 5% of their time to learning activities that
further their personal and/or professional growth and development.
Diversity,
Equity & Inclusion
Achieving our mission begins with how we build our team
and work together. Through our commitment to enriching our organization with
people of different origins, beliefs, backgrounds, and ways of thinking, we are
better able to leverage the collective power of our teams and solve the world’s
most complex challenges. We strive for a culture of trust and respect, where
everyone contributes their perspectives and authentic selves, reaches their
potential as individuals and teams, and collaborates to do the best work of
their lives.
We recognize that diversity and inclusion is a journey,
and we are committed to learning, listening and evolving to become more
diverse, equitable and inclusive than we are today.
Equal
Employment Opportunity
Mercy Corps is an equal opportunity employer that does
not tolerate discrimination on any basis. We actively seek out diverse
backgrounds, perspectives, and skills so that we can be collectively stronger
and have sustained global impact.
We are committed to providing an environment of respect
and psychological safety where equal employment opportunities are available to
all. We do not engage in or tolerate discrimination on the basis of race,
color, gender identity, gender expression, religion, age, sexual orientation,
national or ethnic origin, disability (including HIV/AIDS status), marital
status, military veteran status or any other protected group in the locations
where we work.
How to Apply
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