Job Title: Customer Service Assistant
Job Type: Full Time
Reports to: Legal Manager
Location: Nairobi, Kenya
Job Summary: Responsible for providing administrative support to
the Legal Department on client documentation.
Key Responsibilities
Ongoing review of client files to ensure that the
correct client engagement procedures are followed by the Relationship Managers
(‘RM’s) and that all the necessary support documentation is obtained at the
point of engaging clients.
Maintain an organized procedure for obtaining all
client legal documentation – National ID or passport, KRA pin, passport-size
photographs, and other documentation as required by the legal officer.
Review completed transaction client files to ensure
they contain the full set of transactional documents (e.g. sales agreements,
receipts, addendums to the sale agreements, etc) and are ready for the title
transfer process;
Assist in monitoring the turnaround times of Legal
documentation, that is ensuring clients sign and return relevant documents that
are required for each title transfer process (e.g. client documents, AMG
realtors documents, relevant transfer forms duly signed, etc)– and document the
same for purposes of tracking the progress.
Maintain a system to track clients who have
completed their contractual payments and ensure that all transfer procedures
are initiated and processed in a timely manner;
Upon receipt of original Titles from the land
Registry, ensure that each one is delivered to the respective client and ensure
that the title delivery is acknowledged.
Further, ensure the correctness of the titles
(client names, plot references, etc)
Responsible for dispatch of all client documentation
to the relevant AMG associates and offices.
Relieve the Office Assistant in the hospitality role
in the event that she is away from the office;
Keeping track of the Relationship Managers who are
holding Client Files and ensuring they return to the correct storage location;
Any other tasks as assigned from time to time.
Qualifications
Bachelor's Degree in Business Administration/Public
Relations from a recognized institution.
3 Years experience in Customer Service Management
Good communication skills.
Excellent knowledge of MS Office & Excel.
How to Apply
If you possess the necessary
qualification and experience;
Please send your CV only
quoting the job title as the email subject (Customer Service Assistant) before
29 May 2023 to recruitment@amgrealtors.com