Stock Controller
JOB PURPOSE
The
main purpose of an M-KOPA stock controller is to serve customers and the sales
team by distributing stock and helping customers with troubleshooting and
servicing.
You
will report to the Retail Team Leader.
Main Job Responsibilities
- Inventory management: You will
receive, issue stock, and take stock
- Reverse logistics: You will
complete phone swap and phone returns
- Sales support: You will acquire
and upgrade sales
- Customer service: You will log,
troubleshoot, follow up and resolve customer issues and general inquiries
- After-sales service: You will
proactively follow-up phone servicing, contact customers, and ensure the
customer collects the phone
- Branding: You will ensure that
all posters and marketing materials at the depot are in good condition and
visible
- Any other tasks assigned
Qualifications
- At least 1 year’s experience in
customer care or inventory management, preferably in a phone-selling
company
- Tech-savvy with a smartphone bias
- Front office management is an
added advantage
- Computer literate
- A diploma in business or a
related field, a degree in any field is an added advantage
How to Apply
M-KOPA
is an equal opportunity and affirmative action employer committed to assembling
a diverse, broadly trained staff. Women, minorities, and people with disabilities
are strongly encouraged to apply.
M-KOPA
explicitly prohibits the use of Forced or Child Labor and respects the rights
of its employees to agree to terms and conditions of employment voluntarily,
without coercion, and freely terminate their employment on appropriate notice.
M-KOPA shall ensure that its Employees are of legal working age and shall
comply with local laws for youth employment or student work, such as
internships or apprenticeships.
M-KOPA
does not collect/charge any money as a pre-employment or post-employment
requirement. This means that we never ask for ‘recruitment fees’,
‘processing fees’, ‘interview fees’, or any other kind of money in exchange for
offer letters or interviews at any time during the hiring process.