The Sales Coordinator is in charge of the office organisation. Assists in all administrative matters related to the Sales & Marketing department.
Key Responsibilities:
- Support the Director of Sales ,
Director of Sales & Marketing and the Sales Managers in their day to
day activities and to assist them in achieving their personal and team
objectives.
- Determine and implement the
procedures and standards of an effective filing system.
- Provide adequate supplies of
stationary and ensures that the following forms are used and kept updated
at all times.
- Maintain and update inventory:
control of all gifts and giveaways.
- Maintain an up-to-date operating
manual of the department, incl. policies and procedures, rules and
regulations.
- Compile monthly reports to be
completed by 5th of each month.
- Compile statistics.
- Assist with the co-ordination of
direct mail campaigns on behalf of sales and marketing, labeling, data
collection and distribution of mail items.
- Ensure the efficient liaison
between the sales office and other sales offices in sister hotels,
including the distribution of our sales correspondence and collateral to other
hotels.
- Annual contracting administration
for corporate and leisure business.
- Ensure that store requisitions
are submitted monthly.
- Ensure ordering of business
cards.
- Ensure sensible and effective use
of the telephone – all incoming calls promptly answered in an agreed
manner.
- Ensure that calls are screened
and dealt with in an appropriate way.
- All enquiries to be dealt with
within 24 hours.
- Assist telesales research of
existing/new clients within guidelines of Director of Sales / Director of
Sales & Marketing.
- Sort all incoming mail for the
attention of the Director of Sales and Marketing and Sales Department.
- Ensure the strict confidentiality
of information passing though the office.
- Record minutes of all meetings
conducted by the Director of Sales and Marketing and any others as when
directed by the Sales and Marketing team from time to time.
- Maintain the highest standards of
professional, ethics, and attitude toward all hotel guests, clients, and
colleagues.
- Coordinate and assist in
organising sales trips.
- Perform all duties and
responsibilities in a timely and efficient manner in accordance with
established company policies and procedures.
- Understand and strictly adhere to
the rules & regulations established in the employee handbook and the
hotel’s policy on fire, hygiene, health & safety.
- Ensure that all potential and
real hazards are reported and rectified immediately.
- Understand and strictly adhere to
the hotel’s employee rules & regulations.
- Perform any other duties as
assigned to them by management.
- Additional responsibilities and
tasks can be added at any time according to the needs of the business and
of the hotel.
Desired Skills and Responsibilities
- Degree/Diploma in Hospitality.
- Minimum of 3 years experience
working in a luxury hotel
- Minimum of 3 years experience in
Sales and Marketing.
- Experience in a similar role and
proven track record may be considered in lieu of specialized education.
- Strong computer skills, including
Microsoft Office, (Excel/PowerPoint/Word)
- Knowledge in using Opera.
- Applies a professional,
confidential and ethical approach always.
- Strong people leadership skills.
- Good communication skills.
- Fluent speech skill; Knowledge of
the English language is mandatory.
- Sound, checkable previous
employment references.
- Strong leadership and analytical
skills.
- Ability to quickly adapt to a
constantly changing market with a revenue positive effect.
- Analytical approach to problem
solving.
- Ability to remain calm and
composed under pressure.
- Positive winning attitude,
adaptable and ready to take on new challenges.
How to Apply
