Position: General Manager
Location: Nairobi.
Reporting
to: Managing Director
JOB
PURPOSE & SUMMARY: Our client who is in the
high-tech space offering global technical services is looking for a General
Manager to join their vibrant team in Nairobi.
KEY
RESPONSIBILITIES AND DUTIES
· Responsible
for providing leadership and strategic planning for the clinical area of
operations by establishing goals, objectives, policies, and decision-making for
the department related to performance and operational issues is preferred.
· Holds
first-line managers accountable for managerial work involving selection,
performance management and talent management.
· Track
revenue recognition and ensure revenue is allocated correctly, taking corrective
action where inconsistencies arise.
· Support
the value creation process by analyzing existing fixed assets details for
productivity and identifying patterns applicable in new projects to maximize
value creation to be recommended to concerned stakeholders.
· Support the identification process of improvement areas for different stages of an investment process to identify the potential for cash flow savings/synergies and create an optimized investment process and assist with the implementation phase
· Examine
all financial reports and data closely to check for discrepancies.
· Perform
audits on CCO to minimize cash flow risks, and prepare corrective actions and
proposals for improvement.
· Ensures
that the team members’ performance contributes to the company’s goals and
enhances the user experience.
· Identifying
service level gaps and taking appropriate action to enable them to deliver the
expected quality.
· Identify
new concepts and ideas, conducts analysis, and leads strategic planning
sessions and projects to ensure company’s success.
· Maintain
fraud analysis models to improve efficiency and effectiveness of company
systems.
· Liaise
directly with fraud prevention partners in order to maintain and improve third
party systems.
· Partners
with other senior management team members to drive integrated talent
management, development, compensation, and performance management strategies to
build internal and external talent pipelines, ensuring a sustainable bench of
growing and ready-now talent for key positions for the organization.
· Ensure
Performance and Talent Management drive the achievement of business goals
through objective and development plan setting, performance appraisals, and
talent development.
· Promote
and foster a culture and environment that is productive, open, empowering,
safe, and equitable and coach others to behave and make decisions in line with
the core values.
· Promote
organizational vision, values & services to all patients &
stakeholders.
· Provides
direction to and accomplishes results through the team.
· Develops
and implement change plans, managing the business readiness to change and the
existing and new strategic and cultural issues.
EDUCATION
/ KNOWLEDGE AND EXPERIENCE
· Bachelor
of Finance, Business Administration or Commerce
· MBA in
the same field is an added advantage.
· Professional
Accreditation is a MUST.
· At
least 10 years’ experience in a call center or BPO operational & functional
areas with at least 5 years in a management role.
To
apply visit ats.flexi-personnel and submit your application or send your CV to
careers@flexi-personnel.com by 31st March 2023.
Indicate
the General Manager and the expected salary in the email subject.
Our
client is committed to creating a diverse environment and is proud to be an
equal opportunity employer.
NB:
Flexi Personnel does not charge candidates for job placement.
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