General Manager Job in Kenya

Position: General Manager

Location: Nairobi.

Reporting to: Managing Director

JOB PURPOSE & SUMMARY: Our client who is in the high-tech space offering global technical services is looking for a General Manager to join their vibrant team in Nairobi.

KEY RESPONSIBILITIES AND DUTIES

·  Responsible for providing leadership and strategic planning for the clinical area of operations by establishing goals, objectives, policies, and decision-making for the department related to performance and operational issues is preferred.

·  Holds first-line managers accountable for managerial work involving selection, performance management and talent management.

·  Track revenue recognition and ensure revenue is allocated correctly, taking corrective action where inconsistencies arise.

·  Support the value creation process by analyzing existing fixed assets details for productivity and identifying patterns applicable in new projects to maximize value creation to be recommended to concerned stakeholders.

·  Support the identification process of improvement areas for different stages of an investment process to identify the potential for cash flow savings/synergies and create an optimized investment process and assist with the implementation phase


·  Examine all financial reports and data closely to check for discrepancies.

·  Perform audits on CCO to minimize cash flow risks, and prepare corrective actions and proposals for improvement.

·  Ensures that the team members’ performance contributes to the company’s goals and enhances the user experience.

·  Identifying service level gaps and taking appropriate action to enable them to deliver the expected quality.

·  Identify new concepts and ideas, conducts analysis, and leads strategic planning sessions and projects to ensure company’s success.

·  Maintain fraud analysis models to improve efficiency and effectiveness of company systems.

·  Liaise directly with fraud prevention partners in order to maintain and improve third party systems.

·  Partners with other senior management team members to drive integrated talent management, development, compensation, and performance management strategies to build internal and external talent pipelines, ensuring a sustainable bench of growing and ready-now talent for key positions for the organization.

·  Ensure Performance and Talent Management drive the achievement of business goals through objective and development plan setting, performance appraisals, and talent development.

·  Promote and foster a culture and environment that is productive, open, empowering, safe, and equitable and coach others to behave and make decisions in line with the core values.

·  Promote organizational vision, values & services to all patients & stakeholders.

·  Provides direction to and accomplishes results through the team.

·  Develops and implement change plans, managing the business readiness to change and the existing and new strategic and cultural issues.

EDUCATION / KNOWLEDGE AND EXPERIENCE

·  Bachelor of Finance, Business Administration or Commerce

·  MBA in the same field is an added advantage.

·  Professional Accreditation is a MUST.

·  At least 10 years’ experience in a call center or BPO operational & functional areas with at least 5 years in a management role.

To apply visit ats.flexi-personnel and submit your application or send your CV to careers@flexi-personnel.com by 31st March 2023.

Indicate the General Manager and the expected salary in the email subject.

Our client is committed to creating a diverse environment and is proud to be an equal opportunity employer.

NB: Flexi Personnel does not charge candidates for job placement.