ASSISTANT FOOD & BEVERAGE MANAGER (JOB REF: NC/AFBM/03/23)
Brief
Background of the organization
Nairobi Club is a private members’ Club,
owned by its Members. It was established in 1901 by Members who realized the
need for a home environment in the heart of Nairobi. The Club is the second oldest
and most popular establishment of its kind in Kenya.
We are situated at the fast-growing Upper
Hill region north of the Central Business District –
(CBD). It is an easy 5-minute drive from the
City Centre to the heart of Kenya’s premier Club.
Purpose of the job
This role is responsible for supervising the
F&B Dining outlets, outdoor/indoor events, room service and bar team in a
rotational basis as well as for ensuring that members receive fast, friendly
and efficient service during their stay.
Key Measurable Goals
- Carry out Members feedback
analysis and share weekly summary with action plan
- Enforce Control System on F&B
expenses
- Improve F&B Sales levels and
achieve the stated Financial goals for the department
- Achieve desired employee
motivation in F&B
- Conducting appraisals for F&B
Service & Bar Staff
- Developing popularity indexes of
F&B product items
- Managing the service processes
efficiently
- Managing functions diary and
follow ups
- Monitor staff discipline issues
and manage appropriately
- Timely responses to members
complaints and complements
Duties & Responsibilities
- Responsible to F&B Manager
- Compiles annual budget, variance
reports, weekly department reports, comp and any other reports deemed
necessary.
- Monitors work of employees to
ensure that established policies and procedures are being followed.
- Oversees all follow-up work to
ensure non-recurrence of errors; works closely with Business Office and
Internal Audit to ensure compliance with established procedures.
- Counsels, guides and instructs
assigned personnel in the proper performance of their duties.
- Prepares and coordinates the
periodical performance reviews of assigned personnel.
- Recommends changes including
hiring, promotion, demotion and release of personnel; recommends wage and
salary adjustments for personnel within established guidelines.
- Interview potential employees who
have been recommended by HR.
- Establishes and administers
training programs within the outlet, including new employee’s orientation.
- Directs the development and
administration of controls for all phases of the outlet in an economical
and profitable manner while maintaining established standards.
- Coordinates the maintenance and
development methods for high-quality Service of food and drink
- Maintains an efficient program of
scheduling to ensure a high standard of service with the use of minimum
man-hours in all outlets.
- Maintains and instructs assigned
personnel as to safety policies and procedures and follows up to ensure
hazards are eliminated.
- Acts immediately on all customer
complaints to ensure that corrections are made when possible.
- Directly supervises reception and
all functions in the Club.
- Recommends to the Food &
Beverage Manager operational efficiencies that may be adopted to enhance
smooth operations of the department.
- Ensure kitchen, restaurant, and
bar operations are opened and closed according to policy
- Responsible for ordering
supplies, and inventory control and establishing relationships
- Responsible for food hygiene, and
health and safety issues
- Responsible to assist in menu
planning, development and meal specials
Key Skills
- Supervisory skills
- Interpersonal skills
- Communication (oral/written)
- Proactivity
- Ability to handle pressure
- Computer proficiency
- PR Skills
- Ability to work long hours
Qualifications and Experience:
- Diploma/Advanced Certificate in
Hotel Management/F&B Service from a reputable institution.
- Degree in Hospitality an added
advantage
- Over Three years’ experience in
the Hospitality Industry two of which must be in a supervisory position.
How to Apply
If your qualifications and experience meet
the above criteria, please send electronically an application (quoting the Job
reference number) and detailed CV indicating day contact telephone number,
current remuneration and three referees by 7th April
2023 to recruitment@nairobiclub.com