Job Title Inflight Service – Instructor
Location Nairobi,KE
Organization Name Kenya
Airways
Department Description
KQ Academy
Brief Description
Organize, conduct &
evaluate training & development programmes to enhance organizational and
individual performance of operational personnel and commercial customers
Detailed Description
Principal Accountabilities
(KEY Performance areas): Accountability (Responsibility)
• Design and Inflight Service
training programs in compliance with Industry standards, Organizational needs
and staff development needs.
• Organize training
logistics including preparation of learning material and venue arrangements
• Conduct training needs assessment to Identify training and development needs
• Deliver training
programs in areas of Inflight Service and other relevant staff development
courses in accordance with the approved syllabi/curriculum
• Prepare, administer,
mark examinations, and communicate results
• Prepare reports on all
training conducted to enable continuous evaluation of training
• Issue certificates to
qualified participants
• Prepare and submit
accurate and complete training records within the stipulated time
• Review training
materials to reflect company standards, regulatory requirements and applicable
industry standards.
• Maintain competency,
qualification and where required certified in the subject matter required to
deliver
• Act as internal
consultant in subject matter areas and support in driving organization change
• Participate in the
development and sharing of annual training calendar in liaison with relevant
managers
• Create a learning
culture by always engaging learners and their managers.
• Collect participants
feedback on delivered learning solutions and ensure regular evolution training
• Monitor and evaluate
implementation of the trainings to ensure effective transfer of skills and
identify further training needs to continuously improve performance (Level 3).
• Support in the development,
monitoring and implementation of e-learning in subject matter areas.
• Deliver commercial
training programs to contribute to the achievement of revenue generation.
• Conduct service checks
for crew in accordance with OME
Job Requirements
Knowledge and Experience
Qualification (Minimum)
• Bachelor’s
Degree/Diploma Additional Qualifications Years of Experience (Minimum)
• Three (3) years of
relevant experience as purser.
Other Skills
• Excellent communication,
interpersonal and presentation skills
• Leading self
• Instructional design and
delivery skills
• Motivational skills
• Proficiency in office
productivity skills
Additional Details
Behavioral competencies
• Analytical skills with
good judgement
• Interpersonal
understanding
• Self confidence
• Ability to work under
pressure
• Self- control
• Leadership skills
• Strong work ethics
• Teamwork and cooperation
• Flexibility
How To Apply
If you fit the profile,
then apply today. Please submit a copy your detailed Curriculum Vitae here only
by Friday, 17th February 2023. Due
to the volume of applications that we receive, only short-listed candidates will
be contacted. Kenya Airways is an equal opportunity employer.