Job Title: Customer Care Executive
Industry: Transport
& Logistics
Location: Kampala,
Uganda
Salary: Ush1.2
million
Our
Client in the Logistics industry is seeking to hire an efficient customer
service executive who will handle customer inquiries act as a liaison, provide
product/services information, answer questions, and resolve any emerging
problems that our customer accounts might face with accuracy and efficiency.
Responsibilities
· Welcoming
customers and attending to their needs in a warm and friendly manner
· Answering
the office telephone in a courteous manner.
· Responding
to queries that come through the emails
· Filling
and following up on job cards and film requisition forms.
· Making customer quotations and issuance of tax invoices and payment receipt
· Manage
large amounts of incoming phone calls.
· Generate
sales leads.
· Identify
and assess customers’ needs to achieve satisfaction.
· Build
sustainable relationships and trust with customer accounts through open and
interactive communication.
· Provide
accurate, valid, and complete information by using the right methods/tools.
· Meet
personal/customer service team sales targets and call handling quotas.
· Handle
customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
· Keep
records of customer interactions, process customer accounts, and file
documents.
· Follow
communication procedures, guidelines, and policies.
· Take
the extra mile to engage customers.
Key
Qualifications
· A
Degree/Diploma in Business Management.
· Must
have at least 3 years’ Customer Service experience in a busy environment.
· Excellent
Communication skills.
· Innovative
and solutions oriented.
· Proven
experienced in selling service.
· Strong
leadership qualities.
· Honest
and with strong integrity.
· Ambitious,
connector and a go-getter.
· Intelligent,
quick learner and quick thinker.
· Good
Customer service skills.
· Must be
a good problem solver.
· Good
interpersonal skills.
· Must
have the ability to multi-task.
· Good
crisis management skills.
Ladies
are encouraged to apply.
How to
Apply
If
you are up to the challenge, possess the necessary qualification and
experience; please send your CV only quoting the job title on the email subject
(Customer Care Executive – Logistics) to jobs@corporatestaffing.co.ke before
5th January 2023.
