Customer Care Assistant Job in Kenya

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Customer Care Assistant Job in Kenya

Kenya Forestry Research Institute (KEFRI) is a State Corporation established in 1986 with obligation to undertake forest research and provide information and technologies for sustainable development of forestry and allied natural resources for socio-economic development.

The Institute wishes to recruit dynamic, result-oriented and self driven persons to fill the vacant positions;

  • Operating switchboard for smooth flow of communication within and outside the Institute;
  • Maintaining call register for record purposes;
  • Maintaining and    update    institutional     directory    to    enhance    efficiency    in communication;
  • Receiving visitors and directing them to the appropriate offices for good public relations;
  • Providing good customer care service;
  • Provides specification on procurement of telephone facilities to ensure the facilities are of good quality;
  • Oversee installation of telephone equipment to ensure all extension are correctly connected;
  • Answer and direct telephone calls to ensure smooth communication;
  • Reporting promptly any switchboard defects to the supervisor;
  • Maintain incoming and outgoing telephone records for future reference; and
  • Any other duty assigned from time to time
  • Kenya Certificate of Secondary Education (KCSE) minimum grade “D+” (Plus) or its equivalent;
  • Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution; and
  • Certificate in Computer Applications from a recognized institution
How to Apply
Hard copy applications
 Interested persons should send their applications, Curriculum Vitae, copies of relevant professional/academic certificates and national identification card. The Curriculum Vitae should also include their day and evening telephone numbers, e- mail address and names and addresses of three referees. Applications should reach the Director KEFRI not later than Monday 4th May, 2020.
Envelopes containing the documents should clearly be marked with the position applied for and addressed to:-
The Director/CEO,
 Kenya Forestry Research Institute (KEFRI),
 P.O. BOX 20412-00200, City Square, NAIROBI.
 Summary of applications
 Interested applicants are required to fill the attached job application summary template from their testimonials and submit in soft copy (saved in MS Excel) to An example has been attached for your guidance. Kindly replace the sample with your information.
Note: Job Applications sent to this email address will NOT be accepted except the dully filled job application summary template
KEFRI is an equal opportunity employer. Only shortlisted candidates will be contacted.
KEFRI IS ISO 14001:2015 and ISO 9001:2015 CERTIFIED

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