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Call Centre Agents Jobs in Kenya

Our client is in the Banking / ICT Industry seeking to recruit highly motivated Call Centre Agents to join their team.


Duties and Responsibilities
·         Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile
·         Keep records of all conversations in our call centre database in a comprehensible way.

·         Frequently attend educational seminars to improve knowledge and performance level
·         Understand the importance and impact of first contact resolution
·         Provide timely notifications to Supervisor / Team leader of negative trends, urgency of issue, or extent of required follow up.
·         Resolving customer queries on first contact and keeping the promise of query / problem resolution for escalated cases.

·         Confirm client information and update on existing databases.
·         Update Product Frequently Asked Questions
·         Maintains communication equipment by reporting problems.
Job Specifications
·         Diploma or Certificate in Customer care or any other field
·         At least 1-2 Years’ experience in the Banking / ICT Sector
Knowledge and Competencies (State Skills, Abilities & Traits Required)
·         Excellent written and verbal communication skills.
·         Dynamic, analytical and self-driven individual with the ability to work under pressure.
·         Ability to execute, make decisions, develop strategy, critical thinkers and build relations.
How to Apply
To apply, send your CV and cover letter only to fkariuki@flexi-personnel.com by 1st April 2020 indicating your current gross salary and benefits.
NB: Flexi Personnel does not charge candidates for jobs placement

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