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Vacancies in Directline Assurance, Nairobi, Kenya

Directline Assurance Company Limited

Vacancy Advertisement
We are looking for a motivated and qualified professional to fill the position of Registry Officer.
Overall Purpose of the Job: Registry Officer is responsible for managing and providing leadership to the Registry Team/Section and ensuring that all registry functions are conducted and delivered in an accurate and timely manner.
Key Roles and Responsibilities

·         Supervise the Records Management Clerks and co-ordinate registry procedures and activities.
·         Develop, maintain and update the manual and electronic filing system to suit the company requirements and overall records management.
·         Advice the management on appropriate filling systems, equipment, accessories required in the registry.
·         Ensure retrieval and delivery of physical files to various departments is made against an approved printed request.
·         Ensure all physical files issued to various departments are collected and returned back to the registry at the end of each day and appropriately filed back.
·         Ensure incoming files are bar-coded as received for file away.
·         Ensure tidiness and cleanliness of the Registry/Filing Room.
·         Ensure files reflected in the release screen are collected for file away.
·         Sort and determine out-grown files for split/and or create new box files.
·         Ensure all files are bar-coded and that a correct replacement is done in case of a split, loss and or tear.
·         Manage and update the file data ensuring correct numbering and claim ranges.
·         Approve removal of un-requested files (where cases applies) and keep a track to ensure their return.
·         Receive, sort, archive and retrieve (from archive) when all sales policies and customer needed audit forms.
·         Report missing/misplaced file/s; initiate a search and report when found.
·         Carry out proper archive and retrieval procedures for closed claims and legal files.
·         Assist in file pull-out and file-away.
·         Any other responsibilities will be communicated to the Officer from time to time
Person Specifications
Academic Qualifications
·         University degree or Diploma in Library Information Services or its equivalent from an institution recognized by Commission for Higher Education.
Professional Qualifications
·         Member of a Professional body
·         Certificate of Insurance (COP)
·         AIIK Diploma/CII Diploma or any insurance related qualification will be an added advantage
Experience
·         MUST have at least three (3) years Registry/Library experience in a busy commercial environment
Skills and Attributes
·         High attention to detail and excellent analytical skills
·         High integrity and ethical level; Able to maintain utmost confidentiality of information in their possession
·         Excellent communication, interpersonal, negotiation and presentation skills
·         Self-motivated, confident and outgoing personality.

We are looking for a motivated and qualified professional to fill the position of Records Management Clerk.
Overall Purpose of the Job: Records Management Clerk is responsible for retrieval and archiving of the company’s files and forms.
Key Roles and Responsibilities
·         Retrieve and deliver physical files to various departments against an approved printed request.
·         Ensure all physical files issued to various departments are collected and returned back to the Registry at the end of each day.
·         Refile the physical file in the required cabinets in an organized and systematic manner.
·         Respond to file requisitions from various departments.
·         Assist in retrieval on archived files at the filling room on referral cases when need arises.
·         File all sorted sales policies and customer audit forms.
·         Any other responsibilities will be communicated to the Officer from time to time.
Person Specifications
Academic Qualifications

·         University degree or Diploma in Library Information Services or its equivalent from an institution recognized by Commission for Higher Education.
Professional Qualifications
·         Member of a Professional body
Experience
·         MUST have at least two (2) years Registry/Library experience in a busy commercial environment
Skills and Attributes
·         High attention to detail and excellent analytical skills
·         High integrity and ethical level; Able to maintain utmost confidentiality of information in their possession
·         Excellent communication, interpersonal, negotiation and presentation skills
·         Self-motivated, confident and outgoing personality.

We are looking for a motivated and qualified professional to fill the position of Customer Service Assistant (Accounts).
Overall Purpose of the Job: Responsible for receipt of premium, underwriting risk as requested by the customer in application of the company standard operating procedures, posting all customer transactions and offering quality customer service.
Key Roles and Responsibilities
·         Understanding the requirements of the customers and assisting them fill the appropriate policy documents and proposal forms/endorsements.
·         Confirming that the proposal form is correctly filled out, signed and all necessary documents are attached.
·         Posting of the proposal form details or vehicle registration for endorsement and printing endorsement request for customer’s signature.
·         Receipting of excess, intermediary payments and other receipts and ensuring any other exceptional item on the form is duly filled and signed.
·         Stating to the customer the premium payment, collecting and ensuring that the payment is correct.
·         Issuance of receipt, policy documents, change and certificate to customer.
·         Following-up and calling assigned intermediaries/insured and reminding them of their pending short period extension.
·         Printing and posting renewal notices for annual insurance policies.
·         Responding to customer inquiries and/or complaints
·         Assisting customers with product/company information and providing information on claim status
·         Processing commission requests from the sales team
Handling both inbound and outbound calls within an acceptable time period
·         Compliance and adherence to the Underwriting Standard Operating procedures.
·         Any other duties that may be assigned from time to time.
Person Specifications
Academic / Professional Qualifications
·         Degree and/or Diploma in Insurance/Sales or Business related field.
·         Certificate of Proficiency in insurance is desirable
·         Minimum CPA Section 4
Experience
·         At least 2 years’ working experience preferably within an Insurance Company OR Intermediary.
·         Experience in dealing with PSV will be an added advantage.
Skills and Attributes
·         High level of integrity; able to maintain utmost confidentiality of information in their possession
·         Excellent negotiation, presentation and interpersonal skills
·         Excellent client relationship skills with the ability to handle complaints & difficult situations in a tactful manner
·         Have great attention to detail
·         Able to work as part of a team
·         Working knowledge of spreadsheets or accounting software
Application Instructions
If you qualify for the above advertised role, kindly send us a detailed CV and Application Letter clearly demonstrating your fit as per the roles & responsibilities and the person specifications (academic / professional qualifications, experience, skills & attributes) listed above.
Applications that do not conform to the Application Instructions will not be considered.
Kindly send your application documents to human.resource@directline.co.ke to reach us on or before 5.00pm Friday, 24th January 2020.

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