Our client in the Hospitality
Industry is hiring a Front Desk Agent.
General Purpose:
·
To greet guests and allocate rooms
according to laid-down procedures.
·
Represent the establishment in a
professional Business Manner.
Accountabilities:
Reception / Cashiering
·
To greet the customer and identify
his/her specific reservation.
·
To register the guest, ensuring that
the necessary details are obtained, i.e. name in full, address, whether company
or private booking, special rate, allowances, VIP, charge details, nationality,
passport number, etc.
·
To allocate rooms according to
reservations list, ensuring that this is what the guest has booked, both in
terms of the room itself and the rate to be paid.
·
To issue the key and liaise or alert
the porter so that the guest’s luggage is taken to his room and the key issued.
·
To update occupancy list, giving
copies to relevant staff.
·
To ensure that all departments,
particularly restaurants, are notified of the tariff entitlements.
·
To complete shift handover book with
all necessary information to ensure smooth transitions between shifts.
Telephones
·
To answer all incoming calls politely
and take messages or direct the call accordingly
Guest Relations
·
To assist all in-house guests with
locating hotel facilities
·
To answer any questions that the
guests may have
·
To deal with all guests complaints
quickly, politely and promptly
Meeting rooms
·
To ensure a prompt, courteous
response and follow up to all enquiries.
·
To ensure that once a booking is
confirmed, all details and requirements are noted, using a check list, so that
nothing is forgotten.
·
To liaise or ensure liaison with the
client a few days before the meeting to confirm exact numbers, prepare detailed
banquet event orders and circulate information to the appropriate departmental
heads.
·
To check the meeting rooms and
cloakrooms for cleanliness before guests arrive and ensure tables are set.
·
To greet the host and circulate
during the course of the function to provide appropriate contact information in
the event of a problem or complaint.
·
To ensure that the accounts
department receives accurate information to enable it to correctly bill the
client.
·
To check for guest items that may be
left after the function and ensure that equipment is removed once the function
is over and returned to its correct storage place.
·
To give feedback on guest letters and
comments.
·
To assist all guests with use of
office machines and equipment as required.
·
To ensure that all services utilized
are correctly billed in the system
·
Perform other tasks as necessary in
order to achieve the operational and financial goals of the organization
Requirements:
·
Diploma in Front Office Management or
other related field preferred
·
3 to 5 years in a Front Office of a
medium to busy Hotel.
·
Proficiency of Micros Fidelio, Sun
Systems, PMS, Microsoft Office Excel, Word and Outlook.
Application Process:
Kindly send your summarized 3 page CV
and motivation letter detailing your experience, qualification and desire for
the job to rakinyi@racg.co.ke copy to recruitment@racg.co.ke, clearly
indicating the job title as the subject.
While we thank all applicants, only
shortlisted candidates will be contacted.
Application Deadline: 17th October, 2019