AML & CFT Compliance Officer
Quality Analyst Officer
Enterprise Risk Management
AML & CTF Compliance Manager
Risk & Compliance
Group Risk Support Manager
Department: Risk and Compliance
Reports To: Manager, AML\CFT Compliance
Purpose:
The role will be responsible for conducting transaction
monitoring, High risk AML and Know Your Customer (KYC) reviews, and
investigations in addition to Ad hoc projects.
Responsibilities
·
Monitoring transactions in light of
Anti-Money Laundering (AML) and identifying suspicious transactions and
reporting to the MLRO;
·
Assisting in preparation of
suspicious transaction reports for review by the MLRO and onward reporting to
the Financial Reporting Centre (FRC);
·
Collecting information to be used in
correspondent Bank questionnaires and Development Financial institutions for
review and onward forwarding to the correspondent Bank by the Manager,
Operational Risk;
·
Assisting in obtaining and updating
the Anti-Money Laundering/ Know Your Customer (KYC) information from
correspondent Banks as per the requirements of the prudential guidelines
·
Assist in the administration and
review of customer Risk Scoring, High risk customer Identification and KYC
documentation oversight requirements.
·
Periodic reviews of high risk
customers.
·
Handle other duties as assigned to
assist with the effective administration of the AML and KYC Policies.
Requirements
·
Bachelor’s degree in a Business
related field from a recognized institution
·
Minimum of 3 years of working
experience
·
Relevant financial institutional and
compliance experience, with exposure to different financial institutional
products and business operations.
·
Internal audit experience will be an
added advantage,
·
Previous knowledge in conducting
transaction monitoring reviews, deep investigations, and reporting suspicious
activity related to money laundering and terrorist financing (SAR filings),
·
Professional Certification in AML/CFT
will be an added advantage
Skills and Attributes
·
Excellent communication and
interpersonal skills;
·
Ability to establish priorities,
plan, coordinate and monitor own work plan
·
Good understanding of AML\CFT
regulatory policies with the ability to apply regulatory concepts in the
day-to-day job functions
·
Experience in conducting thorough
research on high risk customers,
·
Must possess exceptional research and
analytical skills with the ability to analyze data and decipher high risk
attributes.n
How to Apply
Quality Analyst Officer
The role holder will be responsible for ensuring the Call Centre
agents are adhering to the standards, procedures and policies of the Bank while
offering the highest level of service.
The Call Monitoring and Quality Assurance analyst monitors all
interactions at the call Centre – voice calls, e-mails, social media and
handling customer complaints with an aim of proactively measuring the service
experience, level of compliance, identifying improvement areas and undertaking
corrective measures.
Responsibilities
The role will report to the Call Centre Manager and will be
responsible for:
·
Daily monitoring of calls, e-mails,
social media responses and complaints management using the call center quality
matrix and guidelines to ensure compliance with the Bank’s Customer
Service Standards, procedures, SLA.s and policies.
·
Assessing the Call Centre Agents’
performance in voice calls, e-mail, social media and complaints handling using
the set Quality Matrices and preparing Monthly performance reports.
·
Continuous feedback and coaching for
all call center agents based on the individual Quality Assurance findings
·
Tracking of agreed Individual agents’
action plans based on Quality check findings to ensure improved performance of
both individuals and the call Centre
·
Trend Monitoring and reporting of
common and repetitive gaps to the Call Centre manager for further action
·
In conjunction with the call Centre
manager, the Call Centre Monitoring and Quality Assurance analyst will
recommend and/or conduct relevant training based on common gaps noted
·
Regularly updating the call quality
template depending on the prevailing needs at the Call Centre
·
Responsible for ensuring all agents
are up to speed with the Banks products and services and the reference material
is easy to access, up to date and correctly stored on the shared folder etc.
The QA Officer will administer monthly product tests to gauge the level of
product knowledge at the call Centre.
·
Monitoring Industry trends to
ensure the Call Centre practices remain relevant and are current
·
Working closely with the Call centre
Manager to ensure all scripts and call Centre policies are up to date.
Requirements
·
Business related degree holder from a
recognized University (Min – 2nd class upper or equivalent).
·
Professional Qualifications
·
Minimum of 2.5 years’ experience at a
call centre within a financial institution preferably a bank. Familiarity with
quality assurance functions is an added advantage.,
·
Excellent Customer Service Skills
·
Good Interpersonal Skills
·
Excellent analytical and problem
solving skills
·
Excellent Communication Skills and
ability to provide objective and constructive feedback
·
Ability to pay attention to detail
·
Effective time management Skills
·
Good reporting skills
·
Proper knowledge of the bank’s
processes.
How to Apply
Enterprise Risk Management
Reports To: General Manager Risk and Compliance
Supervision: Officer, Risk and Compliance
Purpose:
The role will be responsible for implementing, supporting and
enhancing the Enterprise risk management framework in I &M Bank, including
appropriate processes, procedures and tools, designed to reduce the Total Cost
of Risk and to embed risk management within the Bank. Key to the role is to
establish connections with leaders across the Bank and facilitate and support
the implementation of the ERM strategy in a value-adding manner. The successful
candidates will partner with Business Units, enterprise-wide functions and
subsidiaries with an objective of ensuring continuous improvement of the ERM
Program.
Responsibilities
·
Developing, updating and maintaining
Enterprise risk management procedures and systems with respect to
risk identification, risk assessment, risk monitoring, risk mitigation
strategies and risk reporting;
·
Periodically review risk policies,
procedures, reporting templates and framework to ensure everything is up to
date.
·
Participate to, or lead Risk
Management projects with a focus on ERM, Operational Risk, and Internal
Control.
·
Participates in and supports internal
and external audits and regulatory reviews
·
Coordinating and guiding on the RCSA
(Risk Control Self-Assessment) process for the Bank and reporting key risks to senior
management as and when detected.
·
Track and report on emerging risks
and events, and ensure follow up, creation of action plans, and
ensure adjustment of policies, processes and procedures as necessary
·
Manage a risk register that covers
major risk areas,
·
Track risk mitigation activities and
remediation
·
Assist in identifying and
communicating control gaps and evaluating management remediation action plans
and related reporting
·
Develop risk reports
for leadership meetings and quarterly meetings with Board Risk Management
committees
·
Implement use of appropriate ERM
methodologies, tools & techniques.
·
Facilitate training and sharing
of risk management and Business continuity management best practice across the
Bank
·
Monitoring implementation of ERM
framework and Monitor the Top entity level risks.
·
Track and analyze incidences of
frauds (successful and attempted) identify causes and implement with respective
units comprehensive measures to close loopholes.
·
Provide guidance to functions while
acting as a centralized resource Centre.
·
Proactively engage the Risk Champions
to monitor & report the risks,
·
Coordination of loss data and KRI
data collection and reporting
·
Ensure that a comprehensive and
continuous risk identification process is in place.
·
Work with Business units to implement
BCM framework for the bank, Review the BCM program and tools to ensure they are
updated and ensure BCP testing is carried out as per schedule for both business
and support unit.
·
Train staff on BCM in conjunction
with Risk
Requirements
·
Masters of Business Administration
degree in Finance or a related field will be an added advantage; and
·
Bachelor’s degree in Actuarial
Science, Finance, Statistics or its equivalent from a recognized institution.
·
CPA (K), ACCA, CIA, or Risk
certification; and
·
Member of Institute of a Professional
Body
·
Risk Management, Business Continuity
or Enterprise Risk Management professional accreditations will be an added
advantage
·
At least 5 year’s relevant experience
in Banking Operations, 3 of which should be in Risk Management.
Skills and Attributes
·
Good planning and organizational
skills;
·
Excellent communication,
facilitation and interpersonal skills;
·
Excellent people management skills
with attention to detail; and
·
Good understanding of Banking
internal policies and procedures as well as external regulations.
·
Ability to work with all level of
management.
·
Previous experience in auditing and
finance are a plus.
·
Ability to write / revise policies
and guidelines and maintain Risk Register.
·
Excellent report writing skills.
How to Apply
AML & CTF Compliance Manager
Department: Risk and Compliance
Reports To: AGM Risk & Compliance
Purpose:
This role is responsible for the management of money laundering
and terrorist financing risks, in particular, the role is designed to assess
the potential threat to the Bank of money-laundering and terrorism financing
activities and ensuring appropriate processes have been designed and
implemented to manage and mitigate these risk.
Responsibilities
·
Handle the management and execution
of second line monitoring and assessment program for Anti-Money
Laundering/Counter-Terrorism Financing (AML/CTF)
·
Improve and maintain AML/CTF policies
and procedures
·
Ensure compliance with the AML/CFT
regulatory framework put in place by local and international stakeholders
·
Develop a comprehensive Compliance
matrix based all the relevant legislations/regulations to ensure that the Bank
and its local subsidiaries comply with all the relevant legislations and
regulations.
·
Support in the improvement of
tools to monitor, analyze, and report suspicious activity
·
Handle file reviews of suspicious
activity to ensure compliance with the policies and procedures put in place
·
Identify and inform any changes
to legislation and other regulatory requirements relating to AML/CTF
·
Support in the design,
development, and implementation of AML/CFT risk assessment framework
·
Provide relevant compliance reporting
to ensure the completion and proper analysis of suspicious activity reports
that have been conducted
·
Ensure detailed and prompt
investigation of all AML/CTF incidents and cases
·
Help with identifying any AML/CTF
loopholes and coordinating projects to bridge those gaps
·
Support in general compliance
awareness and refresher training
·
Involvement in projects as needed to
ensure AML\CFT concerns have been addressed
·
Provide subject matter expertise to
business on matters relating to AML|CFT
·
Conducting ongoing testing of
the Bank compliance with the POCAMLA regulations
·
To respond to compliance questions
and concerns of the staff and advise branches/units and assist in providing
solutions to potential issues involving compliance and risk;
Requirements
·
Degree in Law, business, Finance or
Compliance related disciplines
·
Masters of Business Administration or
a related field will be an added advantage
·
3-5 years’ working knowledge of the
diverse financial products offered by financial institutions.
·
Extensive regulatory knowledge (Local
and international AML\CFT regulations, FATCA, etc.)
·
Professional Certification in AML/CFT
e.g. Certified Anti-Money Laundering Specialist (CAMS) or any other Financial
crime professional certification is mandatory
Skills and Attributes
·
Excellent communication and
interpersonal skills;
·
Ability to establish priorities,
plan, coordinate and monitor own work plan
·
Strong negotiation skills; and
·
Good understanding of relevant
regulatory requirements, CBK Prudential and Risk Management guidelines
·
Exceptional analytical and
investigative skills
How to Apply
Risk & Compliance
Department: Risk & Compliance
Reports To: Manager, Enterprise RISK
Purpose:
The role is Responsible for implementation of risk and
compliance frameworks, risk identification, assessment and mitigation
strategies. Ensuring these aspects are embedded into the operations of the Bank
in consultation with the Manager, Enterprise risk.
Performing independent reviews on compliance with the bank’s
laid policies and procedures, assess adequacy of risk management controls,
observance of regulatory requirements and highlight exceptions or violations.
Responsibilities
·
Coordinating Risk & Control
Self-Assessment (RCSA) framework across the various Business and Support units.
·
Annually reviewing of operational
risk policies and procedures in liaison with the Manager, Enterprise risk.
·
Assisting in developing compliance
checklists and conducting compliance checks in Business units as per the
checklist developed;
·
Identifying compliance gaps,
debriefing the business units and agreeing on action plans to close the gaps;
·
Periodically test controls in the
relevant units to ensure that policies and procedures are effectively
implemented in the Functional/Business Units and update risk registers
appropriately
·
Maintenance of Risk & Control
Library
·
Coordination and analysis of
loss/incidents data and make recommendations on areas that require control
improvement
·
Assisting in identifying all
statutory and regulatory reports and following up with the units responsible
for these reports to ensure the reports are sent on time;
·
Confirming on a sample basis the
accuracy of the returns sent to the various recipients annually;
·
Reviewing Key Risk Indicators
received from various departments from across the bank and analyzing them to
ensure they are within approved tolerance limits and report any exceptions to
the Manager, Enterprise risk. for following up and action planning with the
affected units;
·
Performing Risk and Controls
self-assessments (RCSA) checks as assigned by the Manager, Enterprise risk from
time to time;
·
Assisting in following up for
closure/management of Key Risk matters arising from the Risk Control
Self-Assessment exercise across the Bank;
·
Review all Internal & External
Audit reports to extract relevant risk & control information for use in
reporting and remediation and monitor resolution of all associated Internal
Audit recommendations post audit issues
Requirements
·
Bachelor’s degree in a Business
related field from a recognized institution.
·
At least 3 years relevant experience
in banking in a Banking environment, with sound exposure to
Branch Banking Operations, Alternate Banking Channels and Treasury
Back office
·
Part completion of CPA (K), CIA,
CSIA, FRM or CFA Certification
Skills and Attributes
·
Excellent communication and
interpersonal skills;
·
Ability to establish priorities,
plan, coordinate and monitor own work plan
·
Strong negotiation skills; and
·
Good understanding of relevant
regulatory requirements, CBK Prudential and Risk Management guidelines
How to Apply
Group Risk Support Manager
Purpose:
The role will ensure that risk management policies and
procedures are effectively implemented across the Group. The person shall be
responsible for apprising the Group CRO on any new emerging risks from any of
the subsidiaries by ensuring timely submission of risk reports by
the Subsidiary Risk Heads to the Group and aggregating risk information to get
a single view of the key risks that the Group may be exposed to.
She/he shall ensure that as much as possible the Group adopts a
standard approach to risk management and that key risks are identified and
reported in a timely manner to the Group.
Responsibilities
·
Support the Group CRO in driving
implementation of the Group set standards, policies and procedures through
education and training, and plan ahead for succession and continuity of skills
across the group.
·
Act as a liaison person between Group
Risk Team and the subsidiaries through the respective Board representatives.
·
Co-ordinate submission of the
monthly risk reports, Risk committee meetings minutes and any other information
relevant in keeping Group CRO and BAMRC on the top risks and emerging risks in
the subsidiaries.
·
Providing support to the
subsidiaries on challenges that may require Group’s intervention
·
Participate in propagating a
risk awareness culture in the Group.
·
Monitor adherence to group
minimum standard Policy and Procedures.
·
Consolidate and prepare the Group’s
quarterly reports
·
Periodically initiate review of
the Group minimum standards to ensure that they are up to date with the current
processes
·
Ensure appropriate
identification, measurement, monitoring and reporting of risks is done in a
standardized manner across the Group
·
Proactively update the Group
CRO on any emerging risks within the Subsidiaries
·
Organize on a monthly
basis Teleconferences of all the Subsidiary Risk Heads to discuss the top risks
across the Group
Requirements
·
Masters of Business Administration
degree in Finance or a related field will be an added advantage; and
·
Bachelor’s degree in Actuarial
Science, Finance, Statistics or its equivalent from a recognized institution.
·
CPA (K), ACCA, CIA, or Risk
certification;
·
Member of a professional body
·
Risk Management, Business Continuity
or Enterprise Risk Management professional accreditations will be an added
advantage
·
At least 5 year’s relevant experience
in Banking Operations, 3 of which should be in Risk Management.
Skills and Attributes
·
Good planning and organizational
skills;
·
Excellent communication,
facilitation and interpersonal skills;
·
Excellent analytical skills
·
Excellent interpersonal skills
with attention to detail; and
·
Good understanding of Banking
internal policies and procedures as well as external regulations.
·
Ability to work with all level of
management.
·
Previous experience in auditing and
finance are a plus.
·
Ability to write / revise policies
and guidelines and maintain Risk Register.
·
Excellent report writing skills.
How to Apply