Business Manager Process
Position Scope:
Key Responsibilities
Requirements
Key Responsibilities
Requirements
Position Scope:
The overall responsibility for the
role holder will be to provide leadership within the Bank Processes Unit in
design, documentation and implementation of Business Processes. In addition,
he/she will be required to manage resources to ensure delivery and maintenance
of efficient and effective Business Processes within the Bank.
Key Responsibilities
Process & Design Development
·
Develop, implement and maintain a
framework for business processes which will be used for design and
documentation of processes within the Bank.
·
Drive a structured methodology for
design and documentation of business processes.
·
Align processes to approved policies,
frameworks and to actual processing in the work steps and systems.
·
Guide process improvement initiatives
to gain business agility; identify opportunities for automations, eliminate
redundant hand-offs, reduce risk and rework, and improve customer value in
processes.
·
Develop tracking reports for key
business process matrices to reduce processing errors and support compliance to
set Service Level Agreements.
Change Management
·
Develop/review business
requirements/functional specifications for new business systems or changes to
existing ones to ensure alignment to business outcomes
·
Coordinate and implement user
acceptance testing of business and functional processes during system
developments/changes and run deployment of such changes.
·
Ensure preparation of post deployment
analysis and closure of issues arising.
·
Continuous stakeholder engagement.
Project Management
·
Follow a defined, agreed upon project
management methodology for process design and implementation.
·
Plan for resources responsible for
designing and implementing changes and updates on existing policies that
require review.
·
Responsible for identifying
dependencies, risks and activities for business process development.
·
Coordinate the identified teams and
ensure decisions and follow-ups are executed.
·
Management of stakeholders and ensure
their involvement during and post implementation of processes for feedback and
improvement.
Compliance
·
Ensure and meet clients requirements
while complying with all regulations and controls as set by the bank and
external regulatory authorities by staff.
·
Ensure compliance with both internal
and external related regulatory requirements.
·
Ensure effective and continuous engagement
with Risk Division to achieve effective controls against business risks
associated with business processes.
·
Maintain a working relationship with
Internal Audit Division for quality assurance.
·
Ensure continuous collaboration and
provide input to improvement of Business Process within business units.
Requirements
·
A Bachelor’s Degree in Business or
related field from a recognized University.
·
LSS Black Belt Certified member.
·
Association of Business Process
Management Professionals certification – CBPP.
·
Certification in Project Management.
·
Masters Degree in a business or
technical related field.
·
Four (4) years of working experience
in business or process analysis.
Senior Audit Manager – ICT
Position Scope:
The successful candidate will be
responsible for carrying out independent and objective assurance and
consultancy services through examining, assessing and verifying the adequacy,
effectiveness and efficiency of the Bank’s Internal control systems, procedures,
risk management and governance processes. He/ She will be required to recommend
continuous improvements on systems operations and enhance internal controls.
The role holder will also be expected to perform Quality Assurance on
respective department in line with IIA Guidelines.
Key Responsibilities
·
Take part in developing and enforcing
Internal Audit policies, standards and procedures to ensure proper
Assurance operations and maintenance of the IT assets.
·
Provide leadership to Audit Manager/s
in the audit of Information Systems in line with Audit objectives.
·
Objectively review the systems
established within the assigned areas to assess compliance with policies,
procedures, laws and regulations and highlight significant improvement points.
·
Plan and perform technical
information systems audits on mapped critical areas, processes and highlight
improvement areas.
·
Participate from an audit perspective
in reviewing acquisition process of major new Information Systems assets by
advising project teams on information systems control and security issues and
ensure IT capabilities are at the acceptable standards.
·
Discuss audit findings and
recommendations from the audit projects with audit clients and prepare report
summaries for reporting significant control issues to the senior management and
the Board Audit Committee.
·
Track and follow up on relevant audit
issues emanating from Internal Audit Reports, CBK Inspection Reports and
External Audits to ensure timely closure.
·
Participate in the review of the
Internal Audit Charter in line with the relevant standards and guidelines.
·
Participate in the development and/or
review of risk based annual audit plans detailing the scope, nature and timing
of audit activities.
·
Conduct ad-hoc technical
investigations and reviews as may be requested by senior management and/or the
Board Audit Committee from time to time.
·
Carry out internal assessment on
Quality Assurance & Improvement Program and review continuous adoption in
the Division as per Institute of Internal Auditors Guidelines.
·
Supervise, coach, mentor and offer
leadership to Audit managers and internal auditors.
·
Perform consulting activities as
scheduled or as requested by senior management.
·
Tracking latest IT security
innovations and keeping abreast of latest cyber security technologies.
·
Prepare Board Audit Committee papers
summarizing significant audit observations arising from ICT audits on quarterly
basis.
·
Championing and educating all
internal stakeholders about the controls and checks to ensure Assurance of the
IT Assets in the Bank.
·
Ensure compliance with both internal
and external regulatory requirements in the normal course of duty
·
Maintain confidentiality in line with
the Bank’s Non-disclosure agreements and best practices as required.
·
Ensure compliance with the relevant
laws and regulations.
·
To safeguard and promote the bank’s
image with the general public within the scope of duty.
Requirements
·
A Bachelor’s Degree in Computer
Science, IT or Engineering in a recognized University.
·
Professional qualification in IT
Security e.g. CISA.
·
CIA /CISM/CRISK Certifications will
be an added advantage
·
Member of ISACA in good standing
·
IIA/ICPAK membership preferred
·
Project Management Certification
·
Eight to ten years’ experience in
internal audit environment; four(4) of which should be at Systems Audit Team
Leadership level.
·
Leading teams; capable of empowering
and leading an Internal Audit team to meet Bank and Internal Audit Assurance
goals
·
Leading Change; proven change
management capability to drive the Internal Audit Assurance strategy.
·
Innovation; able to keep up with
trends of meeting the demands of internal and external customers and controls
thereof.
·
Collaboration; forms business
partnerships that help drive the Bank’s IT Assurance Agenda
·
Multi-tasking; able to manage several
concurrent audit assignments and prioritize demands
·
Flexibility and adaptability; ability
to keep pace with latest technology and trends in addition to new security
requirements
·
Excellent communication skills;
articulate in communicating to both internal and external stakeholders both at
Junior and Senior level.
·
Analytical; capable of managing
numerous information sources and providing data analysis reports to senior
management and stakeholders at the Board Level.
·
Computer literate
·
Proficiency in ICT Auditing
·
Conversant with The Banking Act,
Prudential Guidelines, International Accounting and Auditing Standards,
Information Systems and Security standards.
·
Sound Knowledge of the banking
Industry.
·
Excellent Report writing &
communication skills
·
Strong work ethic, exercise of due
diligence and confidentiality
·
Good Leadership skills
·
Ability to work under pressure,
exercise of promptness and sense of urgency
·
Good team player, problem solving
and self-motivated
How to Apply
Send your CV and application letter
showing how you meet the role requirement stated above to: recruitment@nationalbank.co.ke
Please note that applications
received after the deadline will not be considered.