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Massive Recruitment by Kenya Airways, Nairobi

Specialist Accountant (Tax)


Responsibilities

·         To review, plan, advice and implement tax legislation to ensure the group is tax compliant with minimum tax exposures while exploiting tax planning opportunities.
·         Design, advise and implement tax planning measures for the group to reduce tax liabilities and therefore ensure maximum profitability.
·         Study and interpret tax laws with the view of Identifying and exploiting tax opportunities in the 46 outstations so as to generate tax savings for the company.

·         Establish, lodge and follow up tax refund claims with tax authorities to fast track the refunds for cash flow purposes.
·         Identify and lobby for tax amendments and exemptions with the various Ministries of Finance so as to reduce the cost of doing business for the company.
·         Review of the existing bilateral agreements and recommending the establishment of Double Tax Agreement to reduce the impact of double taxation.
·         Advise on various tax implications on company’s projects/initiatives so as to reduce tax exposures.
·         Review, advise and negotiate for favourable tax clauses in the supplier contracts so as to reduce the burden of tax on the company.
·         Interpret and advise on Double tax treaties so as to reduce the burden of tax on the company.
·         Analyse, object and resolve tax assessments/queries from various Revenue Authorities and other statutory bodies so as to vacate/reduce tax assessments.
Review of tax schedules and tax returns to ensure tax compliance.
·         Auditing of outstations and subsidiaries to ensure tax compliance.
·         Computation of current and deferred tax expenses for the group for financial reporting.
·         Training of staff on changes in tax to ensure tax compliance.

Qualifications

·         Bachelor’s degree
·         Certified Public Accountant (K)
·         Audit and Tax experience in international firms
·         International Tax Exposure
·         3 years relevant work experience
How to Apply

Shift Leader Contact Centre

Responsibilities

·         To lead, guide and support the Contact Center Team to ensure delivery of quality Customer Care, Revenue Generation and ensure timely & accurate Ticketing
·         To drive Efficiency within the Contact Center in liaison with the Quality & Reporting Analysts and other business units
·         To monitor and manage the changing needs of the Customer, making recommendations for service improvement and implementing those improvements to the satisfaction of Customers/Business
·         To timely prepare and compile daily Operational reports in liaison with the QA & Reporting Analysts.  Analyze and utilize these reports to guide the Operations
·         To uphold integrity, safety and security standards for the office to safeguard company resources
Additional Details 
·         Ensure Call Service Levels and Efficiencies are achieved (80% – SL, 90% – Efficiency)
·         Customer correspondence/enquiries to be responded to within 12 hours
·         Ensure revenue generation as per set targets
·         Adherence to processes and procedures ensuring no loss of revenue to KQ
·         100% accuracy of ticketing and feedback information given to Customers
·         Ensure coaching of CC Agents and documentation of the same (bi-monthly)

Qualifications

·         O’ or ‘A’ level of education
·         Diploma or Business degree
·         Experience in leading a Team in a Call Centre environment
·          IATA/UFTAA Diploma/intermediate to advance airline fares and ticketing course
·          3 years airline experience in sales and ticketing / Contact Center environment
How to Apply

Field Pricer

Efficiently manage and coordinate pricing and sales related processes in designated markets in order to maximize POS revenue.

Responsibilities

·         Together with the Area/country and Sales Managers proposes and defends the pricing strategy for the region to the Pricing Managers in Revenue Management.
·         Prepares the Winter and Summer structural pricing proposals.
·         Co-ordinates the pricing process within the local organization together with NBO Revenue Management, both for structural and ad-hoc pricing.
·         Continuously monitors market developments and takes the appropriate action in order to maintain or grow the market share.
·         Coordinating pricing actions with local marketing for timely marketing support
·         Responsible for local distribution of fares / promotions etc electronically (via email etc) or paper pamphlets ( where paper distribution applies)
·         Revenue analysis for pricing programs, sub class developments, incorporate conclusions into follow-up pricing proposals
·         Provides an accurate and timely POS forecast (together with Business Support), focusing on demand, yield and Local market trends.
·         Early and proactive signaling of changing trends, patterns, calendar of events and market circumstances
·         Opportunity signaling towards sales regarding low-load flights and providing competitor analyses.
·         Professional and persuasive communication internally and with NBO Revenue Managemen

Qualifications

·         University degree with 3 years airline experience in a commercial environment
·         Experience in the airline business
·         Fluent in English / Swahili
·         Knowledge of Revenue Management and Pricing principals
·         Ticketing and Sales background
·         Altea, Amadeus, Monet, Delorian
·         PC skills (Excel/Word)
How to Apply

Sales Support Executive

Responsibilities

Sales Support
·         Sales Support administration – process BSP refunds requests, net fare queries, assist with ADM/ACM queries and issue ZED fare tickets.
·         Provide support for corporate and trade contracts set up/implementation on relevant tools and follow up to maximise revenue.
·         Issue, ticket & administer annual contracted, educational & IATA requests to aid build trade/industry relationship
·         Area SME tool support and customer base enhancement
·         Administration of Commercial Flexibility/Commercial gestures & ticketing related issues
·         Provide indoor sales support to Key Account Managers/Sales Executives to enable them focus on outdoor sales.
·         Handles operational issues and special requests; liaise with relevant departments to conclude aftersales issues.
Data Management
·         Create & maintain customer and agent databases for sales teams to facilitate easy access to available customer & agent details which may not be maintained on other tools.
·         Maintain and build sales information repository from MIDT, GDS/CRS costs and BSP statistics.
Business Process
·         Supports, implement & monitor use of relevant airline and commercial policies e.g. Trade, Corporate, Pricing e.t.c.
·         Support Kenya Airways at relevant travel exhibitions, trade shows & events.
Communication
·         Communicate with agents, corporates and members of our frequent flyer programs to maximise business opportunities/flows.

Qualifications

·         University Graduate (Bachelor’s Degree)
·         2 – 3 years commercial/retail experience in air travel or related industry.
·         Proficient in MS Office products
Additional Qualifications
·         IATA Fares & Ticketing Certificate
·         CRS/GDS proficiency
How to Apply


Manager E-Support, Content and Quality (E-Commerce)
The main objective for Manager E-support, Content and Quality Management Main is to manage the quality, operational and functional performance and availability of the kq.com, m.kenya-airways.com and mobile app and its applications (booking tool, paid services, promotions and ancillary services) to secure the online revenue
Responsible for maintaining consistency and flexibility throughout the Sales & Service Centres .He or she is also the functional liaison between e-sales and Call Centres.
Key interactions includes: Legal, Marketing, CSS Team, other functional areas and all online applications i.e (eBT (electronic booking tool), ICI (Internet check-in), Payments, Manage My Booking, Timatic, Flight timetable, flight status etc. This role incorporates new and existing technologies into the execution of the business content strategy in support of customer experience and business objectives.

Responsibilities

·         Translate e-Commerce vision and strategy into both a functional as operational strategy to secure the availability, performance and support of the kq.com and Mobile tools & services. Manage the shift of content related activities from local establishments towards central.
·         Manage Content team in order to achieve content development goals and to execute the operational content.
·         Manage/Participate in content Projects
·         Steer content team
·         Deliver all content support services to Field Sales organisation & HQ to assist in and help execute their local E-sales and Central strategy
·         Manage and organize application and user support for the Booking tools; eBT, MMB, ICI, Paid Services. Act as second line support for all online applications:-
·         Manage daily issues & improvements
·         Ensure continuity & quality support for all sales application
·         Manage second line online product support
·         Leads business content development, coordinates with relevant stakeholders to proactively identify business content needs in support of the Customer On-line platform
·         Develop business content workflow processes.
·         Develop and implement site data strategies to create an intuitive user experience throughout the online shopping experience.
Quality Management
·         Manage Quality Assurance Team (1 FTE)
·         Responsibility for website kq.com and Mobile products offer, including the full airline scope
·         Alignment between all stakeholders involved for implementation of new carriers, SPA’s, routes, code share
·         Coordinate the implementation of new country websites
·         Responsible for interface role with Legal department, Revenue Management and other internal and external stakeholders
·         Key project participation
·         Pro-actively optimizes quality in the broadest sense by being the liaison with different stakeholders when searching for and solving structural operational issues.
E-Payment management & Monitoring
·         Translate e-Commerce payment vision and strategy into both a functional as operational strategy.
·         Manage e-payment team (1FTE)
·         Proactively monitoring & analyzing of payment errors
·         Define implementation of monitoring tools for Quality and Payments Analyses
·         Define, advise & improve payment support processes
·         Manage all Payment service providers and Acquirer contracts and SLAs.

Qualifications

·         Bachelor degree in business administration or Commerce or Business IT(BBIT)
·         Proficiency in MS office, Internet, Database
·          Fluent in written and spoken English
·         Strategic insight & market overview in content management, market developments & content management systems
·         Experience: 4 years in online application management
·         Airline experience is added advantage
How to Apply

(Outstation Security Services) Security Assistant
Role Purpose 
To provide the personnel opportunity to develop their expertise in aviation security by exposing them to practical experience in Protection of the aircraft, passengers, baggage, cargo and company property against acts of unlawful interference including terrorism, sabotage, drug trafficking and theft.

Responsibilities

·         Prevent unauthorized people and vehicle from accessing the aircraft and its environment
·         Prevent unauthorized and unsterilized items from being loaded or carried in the aircraft holds and cabin.
·         Conduct pre/post flight cabin checks and file copies of the same for reference to ensure detection of suspicious items.
·         Conduct search on staff to ensure security of passenger baggage, courier, mail, cargo and in-flight materials before and after handling.
·         Safely handle and secure lost and found property until reunion with rightful owners to enhance customer confidence
·         Monitor and scrutinize movements of company property into and out of operational areas to detect and prevent theft.
·         Ensure that 3rd Party security staff are alert and perform their duties as per KQ requirements.
·         Secure and account for exhibits obtained from apprehended suspects.
·         Report all security incidents or information of security nature to the Security Team Leader, his superiors and/or relevant Law Enforcement Officers for necessary action.
·         Report and Respond to safety emergency incidents promptly to ensure minimum casualties.
·         Adhere to safety requirements and report all safety incidents in operations to ensure safer working environment
·         Assist in Escorting aircrafts and passengers as may be dictated by the business requirement to ensure safety and security of aircraft, crew and passenger & their baggage.
·         Prevent pilferage from Customer baggage and uplift of in-flight store

Qualifications

·         KCSE or an equivalent qualification –mean graded C plain.
·         2 years of relevant security experience.
·         High level of Integrity and Honesty
·         Knowledge in any aviation field, computer and corporate security is added advantage
·         Hard working, confident and assertive
·         Ability to learn, interpret and apply the skills
How to Apply

Flight Safety Officer
Role Purpose 
To capture, analyse, disseminate and archive safety information to all concerned, to ensure improvement of corporate safety.

Responsibilities

·         Collect, collate, document and produce periodic air safety reports and safety trends for the attention of the manager.
·         Conduct safety audits of operational systems, infrastructure and procedures affecting or likely to affect the company operations.
·         Follow up and verify the implementation of the safety recommendations developed after investigation or by the safety committees.
·         Building and maintaining a sound and updated safety data bank of incidents reported within the company.
·         Providing support to the FDMs team particularly on the interpretation of the analyzed data, and synchronize ASR and FDMS outputs
·         Assist in Investigating aircraft and equipment incidents and accidents and make appropriate safety recommendations.
·         Preparing, producing and disseminating to flight crew and staff, periodic safety bulletin and magazine.
·         Improving, maintaining and promoting an efficient Corporate Emergency Response Plan, including the amendment of the ERPM.
·         Ensure implementation of safety, security and emergency standards at all times.
·         Ensure and maintain a healthy, safe and secure working environment in compliance with the relevant industry, regulatory and legislative requirements, company procedures, regulatory authorities and requirements of customer airlines.

Qualifications

·         University graduate in Sciences or Higher National Diploma in aeronautical engineering or holder of CPL License.
·         Diploma or Certificate holder in Safety Management Systems.
·         Thorough working knowledge of Airline operations, Civil Aviation Authority, ICAO and IATA Procedure/and regulations.
·         Excellent Communication and Interpersonal Skills.
·         Ability to work independently without supervision
·         Proficient in IT skills.
How to Apply

Legal Counsel

Responsibilities

·         To identify, communicate and mitigate legal risks to the business to minimize undue financial costs.
·         Draft, negotiate, and vet contracts on behalf of the company to protect its interests.
·         Ensure disputes are resolved in a manner that safeguards the company’s position.
·         Organize and administer subsidiary board meetings to ensure they are efficient and effective.
·         Ensure company’s compliance with statutory and regulatory requirements to avoid legal penalties.
·         Brief and monitor external counsel to ensure legal representation is effective.
·         Prepare proposals and to lobby the Government of Kenya on pending legislation to protect or improve the business environment for Kenya Airways.
·         Develop effective working relationships with key user departments to ensure their needs are understood and appropriate solutions developed that support business needs.
·         Legal counseling and preventive lawyering so as to ensure legal problems and risks are identified and dealt with before they emerge as significant risks to the business

Qualifications

·         Advocate of the High Court of Kenya with three (3) years post qualification experience preferably in commercial law practice.
·         Certified Public Secretary
·         Excellent communication skills
How to Apply

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