Sheer Logic is seeking to engage dynamic
individuals for the position of Call Centre Agents.
This is a one year contract (Renewable).
This is a one year contract (Renewable).
Responsibilities:
·
Handle incoming calls and provide
solutions/advice to customers and subordinates;
·
Monitor and respond to incoming SMS;
·
Maintain and update customer data in
Customer Relationship Management (CRM);
·
Identify and escalate priority
issues;
·
Complete call log reports for
subordinates;
·
Follow the company sales and after
sales processes ;
·
Help generate sales leads.
Qualifications
·
Degree/ Diploma in any field
·
Excellent communication skills
·
Presentable with good interpersonal
skills
·
Good presentation skills.
·
At least 1 year experience working in
a call centre will be a distinct advantage.
How to Apply
Send your CV to
recruitment@sheerlogic.co.ke by 1st May 2018.
Clearly indicate the job title.