Elysian Resort Runda is a new 3 star
Residential Conference facility in Runda, Nairobi.
The Resort is looking to hire a full time Housekeeper.
Job Purpose: To ensure a healthy and clean environment for hotel guests and staff.
Job Purpose: To ensure a healthy and clean environment for hotel guests and staff.
Responsibilities:
·
Maintain
hotel cleanliness
·
Prepare
work schedules for housekeeping staff and manages their leave schedules ( rooms
and public areas)
·
Train
staff in housekeeping techniques and emerging trends
·
Administer
guest satisfaction inspection procedures and reports
·
Maintain
high guests services philosophy in the department
·
Ensure
cleanliness standards contribute to the delivery of consistent guest services
·
Ensure
safety of guests and staff in the guest rooms and public areas
·
Responsible
for maintaining and procuring hotel furnishings, restaurant and guest room
linen
·
Responsible
for both guest and hotel laundry
Qualifications for the Housekeeper Job
·
Degree
in Hospitality Management
·
Diploma
in Housekeeping
·
At
least 4 years work experience in a similar position within a large hotel
·
Interior
decorating skills and Floral arranging skills
The
Resort is looking to hire a full time Front Office Supervisor.
Job Purpose: To provide oversight and direction to the front office team and ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
Job Purpose: To provide oversight and direction to the front office team and ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
To
ensure that guests and internal stakeholders receive accurate and timely
information and services and that hotel charges are processed diligently to
guest's accounts, invoices are accurate, billing instructions are verified, all
necessary supporting bills and vouchers are attached for direct settlements.
Responsibilities:
·
Ensure outstanding customer service
delivery at all times.
·
Courteously and accurately answers
inquiries from potential guests and accepts hotel reservations.
·
Respond to telephone and in-person
inquiries regarding reservations, hotel information and guest concerns.
·
Use selling techniques to sell room
nights, increase occupancy and revenue.
·
Supervise daily shift process
ensuring all team members adhere to standard operating procedures.
·
Train, direct the work of, resolve
issues/problems and coach and counsel the front desk team members to ensure a
quality operation.
·
Resolve customer issues, complaints,
problems in a quick, efficient manner to maintain a high level of customer
satisfaction and quality service.
·
Ensure the FO team adheres to company
credit limit / floor limit policies.
·
Allocate rooms to expected arrivals
in line with the guest preferences and special requests.
·
Build strong relationships and
liaises with all other departments’ especially housekeeping, reservations etc.
·
Ensure efficient operation of the
PABX equipment, including, incoming & outgoing calls, setting wake-up
calls, enabling DND (Do Not Disturb) and paging for in-house guests.
·
Cross check that all billing
instructions are correctly updated
·
Control cash transactions at the
front desk and maintains complete responsibility for banking transactions of
the department
·
Supervise the operations of the front
desk to ensure an optimal level of service and hospitality is provided to the
guests.
·
Ensure safety by following guest
check in and security procedures and reporting suspicious activity to security,
manager, or MOD.
·
Participate in hotel committees and
task force assignments.
·
Assist all departments in servicing
the guests during high volume periods.
·
Take responsibility in the absence of
the duty manager
Qualifications
·
A diploma/Certificate in Hotel
Management or in Front Office Operations from a reputable institution
·
At least 3 years work experience in a
similar position in a four star establishment
·
Have experience with several hotel
operating systems (Fidelio, Opera, Micros etc)
The
Resort is looking to hire a full time Food and Beverage Coordinator.
Job Purpose: To ensure service delivery at every point of sale (restaurant, bar and room service) in the Food and Beverage Department.
Job Purpose: To ensure service delivery at every point of sale (restaurant, bar and room service) in the Food and Beverage Department.
To
Develop, innovate and deliver a product mix which is quality driven whilst
maintaining aggressive financial returns.
This
is driven by ensuring that all working methods are reviewed and best practices
achieved; thereby growing the business whilst delivering excellent guest
service
Responsibilities:
Responsibilities:
·
Organize, direct and evaluate food
and beverage service
·
Recruitment and training of staff
·
Shift scheduling
·
Performance management; monitor staff
performance and provide feedback
·
Monitor revenues and expenses
·
Ensure practice of health and safety
regulations
·
Negotiate supplier arrangements for
food and beverage products
·
Negotiate with clients for use of
facilities for conferences & events.
·
Work closely with the Manager to
ensure correct stock levels are available to assist the Operational Food and
Beverage team
·
Ensure strict compliance with all
relevant Hygiene and Safety legislation and requirements
·
Champion a training culture within
the Food and Beverage team to ensure succession planning, and a culture that
exceeds the very best the industry has to offer
·
Responsible for maintaining and
helping to enforce the agreed standards for each outlet by conducting and
managing monthly audits
·
Manage and monitor expenditure
associated with F&B equipment repair, manage the asset register and
assist budget setting each year for the department
·
Assist the planning and
implementation of new ideas and menu specifications periodically
·
Provide constant leadership,
counselling, advice and feedback to the service team
Job
Qualifications
·
Diploma / Certificate in F & B
Service Supervision from a reputable institution
·
At least 4 years work experience in a
similar position in a large hotel
·
Excellent F &B Service
techniques as well as knowledge
How
to Apply:
Qualified
applicants should send their applications to reach the undersigned email on or
before 17th November, 2017Email: recruitment@impact-by-design.com