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Hotel Jobs in Nairobi - Elysian Resort

Elysian Resort Runda is a new 3 star Residential Conference facility in Runda, Nairobi. 

The Resort is looking to hire a full time Housekeeper.

Job Purpose: To ensure a healthy and clean environment for hotel guests and staff. 

The Housekeeper is the main contributor to the overall ambience of the hotel and work closely with hotel maintenance and front office to ensure guest satisfaction

·                     Maintain hotel cleanliness
·                     Prepare work schedules for housekeeping staff and manages their leave schedules ( rooms and public areas)
·                     Train staff in housekeeping techniques and emerging trends
·                     Administer guest satisfaction inspection procedures and reports
·                     Maintain high guests services philosophy in the department
·                     Ensure cleanliness standards contribute to the delivery of consistent guest services
·                     Ensure safety of guests and staff in the guest rooms and public areas
·                     Responsible for maintaining and procuring hotel furnishings, restaurant and guest room linen
·                     Responsible for both guest and hotel laundry
Qualifications for the Housekeeper Job
·                     Degree in Hospitality Management
·                     Diploma in Housekeeping
·                     At least 4 years work experience in a similar position within a large hotel
·                     Interior decorating skills and Floral arranging skills

The Resort is looking to hire a full time Front Office Supervisor.

Job Purpose: To provide oversight and direction to the front office team and ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. 

To ensure that guests and internal stakeholders receive accurate and timely information and services and that hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.
·                     Ensure outstanding customer service delivery at all times.
·                     Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
·                     Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
·                     Use selling techniques to sell room nights, increase occupancy and revenue.
·                     Supervise daily shift process ensuring all team members adhere to standard operating procedures.
·                     Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
·                     Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
·                     Ensure the FO team adheres to company credit limit / floor limit policies.
·                     Allocate rooms to expected arrivals in line with the guest preferences and special requests.
·                     Build strong relationships and liaises with all other departments’ especially housekeeping, reservations etc.
·                     Ensure efficient operation of the PABX equipment, including, incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
·                     Cross check that all billing instructions are correctly updated
·                     Control cash transactions at the front desk and maintains complete responsibility for banking transactions of the department
·                     Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
·                     Ensure safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
·                     Participate in hotel committees and task force assignments.
·                     Assist all departments in servicing the guests during high volume periods.
·                     Take responsibility in the absence of the duty manager
·                     A diploma/Certificate in Hotel Management or in Front Office Operations from a reputable institution
·                     At least 3 years work experience in a similar position in a four star establishment
·                     Have experience with several hotel operating systems (Fidelio, Opera, Micros etc)

The Resort is looking to hire a full time Food and Beverage Coordinator.

Job Purpose: To ensure service delivery at every point of sale (restaurant, bar and room service) in the Food and Beverage Department. 

To Develop, innovate and deliver a product mix which is quality driven whilst maintaining aggressive financial returns. 

This is driven by ensuring that all working methods are reviewed and best practices achieved; thereby growing the business whilst delivering excellent guest service

·                     Organize, direct and evaluate food and beverage service
·                     Recruitment and training of staff
·                     Shift scheduling
·                     Performance management; monitor staff performance and provide feedback
·                     Monitor revenues and expenses
·                     Ensure practice of health and safety regulations
·                     Negotiate supplier arrangements for food and beverage products
·                     Negotiate with clients for use of facilities for conferences & events.
·                     Work closely with the Manager to ensure correct stock levels are available to assist the Operational Food and Beverage team
·                     Ensure strict compliance with all relevant Hygiene and Safety legislation and requirements
·                     Champion a training culture within the Food and Beverage team to ensure succession planning, and a culture that exceeds the very best the industry has to offer
·                     Responsible for maintaining and helping to enforce the agreed standards for each outlet by conducting and managing monthly audits
·                     Manage and monitor expenditure associated with F&B equipment repair, manage the asset register and assist  budget setting each year for the department
·                     Assist  the planning and implementation of new ideas and menu specifications periodically
·                     Provide constant leadership, counselling, advice and feedback to  the service team   
Job Qualifications
·                     Diploma / Certificate in F & B Service Supervision from a reputable institution
·                     At least 4 years work experience in a similar position in a large hotel
·                     Excellent F &B Service  techniques as well as  knowledge
How to Apply:
Qualified applicants should send their applications to reach the undersigned email on or before 17th  November, 2017


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