Engineer Billing Technical Support IT
Location: Nairobi,KE
Organization Name: Network & Service Operations
Organization Name: Network & Service Operations
Department Description
We are pleased to announce the
following vacancy in the Network & Service Operations within the Technology
Division.
Brief Description
Reporting to the Principal Engineer
Billing Technical Support, the Engineer shall join the team responsible for
Billing Solutions and Subscriber Management Services offered to Safaricom
customers.
Responsibilities
Change Management
·
Take part in software upgrade and
configuration changes for the existing equipment
·
Implementation of new services and
system expansion
Reactive Management
·
Resolve Faults on all equipments
under DS responsibility
·
Escalate to Supplier if needed and
follow up until resolution
Proactive Service/System maintenance
·
Perform maintenance routines to
ensure the system is up and running all the time
·
Service Quality Management: Ensure
services continuously perform within or exceed KPI, ensure ability of the
network to support specific forms of traffic, and to support end user
experience SLAs.
·
Reports to be prepared weekly on
projects/activities planned, in progress, or completed.
Operation Excellence
·
Improve internal and external process
·
Transfer knowledge to first line
maintenance
·
Participate in the implementation of
new Projects and/or service
·
Health and Safety
Qualifications
·
Higher Diploma in Telecoms
engineering/electrical & electronics engineering/IT.
·
Degree in Telecoms
engineering/electrical & electronics engineering/IT.
·
3 years’ experience in
telecommunication environment, 2 years’ experience in either Billing Systems,
Database Support, ERP Support or VAS equipment.
·
Baseline IT Knowledge required in the
role
How to Apply
BSS-Engineer
Location: Nairobi,KE
Organization Name: Regional
Operations Dept – Safaricom
Department Description
We are pleased to announce the
following vacancy in the Regional Operations Dept within the Technology
Division. In keeping with our current business needs,we are looking
for a person who meets the criteria indicated below.
Brief Description
BSS-Engineerreporting to the Snr
Manager, Regional Network Operations – Coast. Theposition holder will be
responsible forNetwork elements fault clearance to ensure availability of
99.99%, SUR of less than 15 min per week, average NURof less than 10min
per week , and proper preventive maintenance of the BSSnetwork, transmission
equipment’s and the related power supply in owned sites.
Requirements
·
Degree in Electricaland Electronics
Engineering /HND/ Diploma (or related technical field) from arecognized
university / institution with a bias in Telecomm.
·
Degree/HND—atleast 1yrs experience in
GSM and /or Telecommunications Industry.
·
Diploma— atleast 2yrs experience in
GSM and /or Telecommunications Industry.
·
·
Within Safaricom -Engineering, IT,
Customer Management and Implementation Dept.
·
Outside Safaricom –Nokia , Huawei,
Safaricom Subs as a whole
How to Apply
Manager Bank Partnerships Finance
Location: Nairobi, KE
Department Description
We are pleased to announce the
following vacancy in M-PESA Strategic Partnerships – M-PESA New Business
Ventures within the Financial Services Business Division (M-PESA).
In keeping with our current business needs,we are looking for a person
who meets the criteria indicated below.
Brief Description
Reporting to the Senior Manager –
Strategic Partnerships – New Business Ventures, the position holder will have
the overall responsibility for leading, developing and driving FS Banking
strategy which covers new products, services and Partnerships with banking
partners.
This entails digitizing of financial
services to serve the unbanked population. This will also cover other
institutions providing Financial Services.
The role works with different
strategic business partners, business unit partners and cross-functional teams
to deliver complete and appropriate financial services products and services
that meet the customer’s needs and drive financial inclusion for the unbanked
population.
Responsibilities
·
To develop and implement Safaricom’s
Banking strategy.
·
To identify,define and develop
banking products and services in partnership with bank partners for Safaricom.
·
To champion Financial Inclusion
through developing relevant product and services to allow accessible and
affordable financial services access in the market.
·
To develop new Business Models around
Financial services that will ensure that Safaricom keeps its strategic focus of
financial inclusion.
·
To work in partnership with Financial
Services institutions including Banks, SACCOs,MFIs, Pension Schemes, and Fund
Managers to drive financial inclusion.
·
To manage and cultivate strategic
partnerships with banks that are key to development and growth of Financial
Services and ensure that they provide benefit to Financial Services products
and services.
·
To coordinate the management of
ongoing relationships with existing bank partners and whererelevant, leverage
those relationships to greater collective impact
·
To target,prospect, develop and
strengthen partnerships with other organizations that enable to scale financial
services business, including SACCOs and MFIs.
·
To help organize and lead critical
planning meetings, status updates, business reviews and other communications
with bank and financial institution partners.
·
To monitor market insights (market
intelligence) and competitor activity within the banking sector to support
overall business strategy and support decision making.
·
To liaise with Enterprise business
financial services sector team in updating and maintaining of relationship with
the banks.
·
To target prospective banking
partners based on the various propositions that are in linewith the company’s
objectives.
·
To help organize and lead critical
planning meetings, status updates, business reviews and other communication
related to the banking sector.
·
To identify strategic partnership
areas with Banks.
·
To increase the profitability of
existing banking products.
Requirements
·
Bachelor’s degree in a business
related field; Degree from a recognized university preferably inBusiness
Administration, Finance or Economics;
·
A Masters degree or Chartered
Financial Analyst will be an added advantage;
·
At least 5-8 years’ experience in a
large corporate or multinational company,demonstrated progression and at least
3 years’ experience in a Bank or Financial Services industry handling
partnerships, business development and strategy formulation.
·
Experience in Digital Banking is an
added advantage.
·
Track record of innovation and
development of new products and services
·
Must demonstrate strategy
execution/delivery
·
Must have excellent financial and
analytical skills.
How to Apply