Customer Care Officer
We are a fast growing national
Cooperative with over 22,000 members and the head office in Westlands, Nairobi
and a branch network. We intend to fill the position(s) below on a 2 year
renewable contract.
Responsibilities
·
Handling various routine inquiries
received by phone and emails from internal and external stakeholder/Telephone
management
·
Directing queries to relevant
officers and ensuring that feedback is promptly given.
·
Following up on queries directed to
relevant officers to ensure that Sacco SLA’s are adhered to.
·
Giving daily reports to supervisor on
matters not closed and other matters that require attention.
·
Having Knowledge of all products in
the Sacco and providing members with product and service information.
·
Managing and resolving member
complaints.
·
Ensuring professional, timely,
accurate and efficient flow of information to and from members and other
stakeholders at all times.
·
Communicate and coordinate with
internal departments
·
Follow up on customer interactions
and transactions
Qualifications
·
At least a Diploma in customer care/
marketing/administration/ Public Relations /Communication.
·
Bachelor’s Degree in
Marketing/PR/Communication is an added advantage.
·
Minimum 2 years working experience in
service industry.
·
Good knowledge of customer care and
delivery of good services.
·
Knowledge of accounting, credit and
lending principles and basic computer knowledge.
Perfect listening, telephone management and communication skills.
Excellent interpersonal skills and demonstrated track record of team work.
Effective organization, time management and problem solving skills.
Perfect listening, telephone management and communication skills.
Excellent interpersonal skills and demonstrated track record of team work.
Effective organization, time management and problem solving skills.
How to Apply
Interested applicants MUST attach a duly filled job application form from our website current CV giving their day time telephone contact and a cover letter indicating current and expected salary and explaining the suitability for the position on or before 19thOct 2017 to hr@wauminisacco.com.
Interested applicants MUST attach a duly filled job application form from our website current CV giving their day time telephone contact and a cover letter indicating current and expected salary and explaining the suitability for the position on or before 19thOct 2017 to hr@wauminisacco.com.
NB: Please include the POSITION TITLE
you are applying for in the subject line of your application.
Only the shortlisted candidates shall
be contacted.