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Front Office Manager Job in Kenya

Job Vacancy: Front Office Manager – Kisumu (Hotel)
Our client is a Kisumu based luxury hotel with luxury Suites for business and holiday travelers to Kisumu. 

Whether one is searching for short stay suites or extended stay suites, they offer 70 guest suites and a range of facilities and amenities for business and holiday travel.
The Front Office Manager will report to the General Manager.

Responsibilities include:
·                     Ensure that the department and hotel is fully compliant with all audit requirements
·                     Ensure that month end and financial year end are prepared and submitted by the due deadline date monthly / annually and in conjunction with Accounts Department
·                     Ensure that all arrivals are checked in with a valid and sufficient method of payment
·                     Ensure that internal house accounts (non-staying folios) are managed and maintained during the month
·                     Manage the rooms inventory so as to ensure maximum rooms are sold, at a favourable rate and with a guaranteed, sufficient method of payment and that the 6pm release policy is adhered to at all times
·                     Ensure that all expenditure is noted correctly, within budget and as per audit requirements
·                     Ensure that no shows are managed on a daily basis
·                     All Front Office Reports must be printed, checked and processed on a daily basis per shift
·                     Ensure that all required employment procedures are adhered to
·                     Ensure that each shift banking is prepared accurately and in line with audit requirements.
·                     All current and future reservations must be checked on a daily basis so as to ensure; data integrity, method of payment etc.
·                     All boardroom and conference room bookings must be processed correctly so as to ensure that all requirements are taken care of
·                     Each shift / department must ensure that all documentation has been filed correctly
·                     All emails and correspondence must be checked, processed and effectively distributed per shift per day
·                     All applicable documentation must be boxed, recorded and stored in line with the relevant requirements
·                     Ensure the safety and security of the staff, guests and hotel property
·                     Ensure that all required stock takes are conducted in line with audit requirements
·                     Ensure that all equipment is used, stored and maintained in line with operating procedures
·                     Ensure that the department and the hotel is fully compliant with all Occupational Health & Safety requirements
·                     Ensure the continued training and development of self and all staff
·                     Ensure that highest possible standard of cleanliness is achieved and maintained at all times
·                     Ensure that every guest receives exceptional service at all times
·                     Requirements
·                     The Front desk manager must be friendly, courteous and accommodating to every guest's needs and be able to resolve issues efficiently.
·                     The Front desk managers register guests, make and modifying reservations and perform concierge duties such as answer questions regarding the area, events or attractions.
·                     The Front desk manager also often prepare daily reports, balance transactions and, particularly if working the overnight shift, conduct security walks. In some smaller motels with limited staff, front desk managers may also take fresh linens to rooms, tend to guests' laundry and answer telephone calls
·                     Acting as liaison between General Manager and staff
Successful candidate will have:
·                     Level of Literacy: Must be able to read and write in English & Kiswahili
·                     Level of Numeracy: Excellent numeracy skills
·                     Level of Communication Skills: Must be in possession of excellent communication skills
·                     Level of Formal / Professional / Education & Training: Minimum education level- Bachelor’s degree in a hospitality related degree or A diploma in Hotel Management from a recognized Hospitality Institute.
·                     Level of Experience in Job Advertised: 5 years’ experience required in Front Office operations
Critical skills include:
·                     Diplomacy and the ability to communicate clearly
·                     Firm leadership skills
·                     The ability to multitask, prioritise and manage time
·                     The ability to perform under pressure
·                     Must be highly motivated
QUALIFIED CANDIDATES should send their CVs to by COB 13th September 2017. 

Kindly remember to include your NOTICE PERIOD, CURRENT AND EXPECTED SALARY in your email.

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