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Customer Service Reps Jobs in Kenya and Sales

Sales & Customer Service Reps - County
 
Our client in the telecommunication industry is looking for young and ambitious Sales and Customer service oriented candidates to work in the following areas:
  1. Central Kenya
  2. Eastern Kenya
  3. Western Kenya
  4. Nyanza
To meet the sales and customer goals
 

Promote sales by assisting customers.
 
Provide prompt and courteous service to all customers.
 
Enter register/report books transactions accurately
 
Make sure the devices and gadgets on the display are clean and presentable
 
Always forward the Daily Sales Report to the management.
 
Always update the management on the stock movement.
 
Understanding the customer needs, wants and complaints and try to give the solution.
 
Attend all meetings at branch level and as required by the management.
 
Report to the management about any faulty devices or any matters arising that needs the intervention of the authorities.
 
Troubleshoot and resolve all allocated escalations each day and for escalated issues ensure resolution within the defined SLA targets.
 
Ensure timely feedback is given to the respective customers’ on their reported issues.
 
Use the signed off processes and procedures as part of your working tools.
 
Enter customer data and other relevant information into customer service systems(CRM) or other data repository, as required.
 
Adhere to shift work schedule as planned.
 
Provide recommendations for product and process development based on customer feedback and from the analysis report of the escalations.
 
On a rotational basis, prepare and submit an analysis report of the daily & monthly escalations
 
Actively participates in team meetings
 
Qualifications
  • Diploma in business related studies
  • Experience in Telco customer care is preferred
  • Good communication and negotiation skills.
  • Good organization and planning skills
  • Flexibility to work in the county towns
Salary Offer: 20,000.00 plus commissions

If you meet the minimum qualifications, send your application quoting the job title (Food & Beverage manager) on the subject line tojobs@hcsafrica.com

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