Digital Channels Manager
Reporting to the Senior Manager,
Channels Support, the job holder will be responsible for ensuring that all
digital channel systems that are deployed in the bank are properly managed and
supported to provide high availability and exceptional customer experience on
24/7 hour basis.
These include Mobile Banking, Internet Banking, Agency Banking, Digital Payment
Services, and remittance solutions.
Responsibilities
·
Provide technical support for
existing mobile and internet banking systems.
·
Customer support through issue
tracking and resolution within agreed TAT.
·
System monitoring to ensure both
maximum uptime for systems and transactional integrity.
·
Routine system administration and
management.
·
Compliance to Change management
processes and procedures.
·
Perform system health checks.
·
Involvement in BCM Activities.
·
Provide user support, perform system
backups and restore.
·
Trouble shooting and resolution of
identified incidents/problems.
·
Proactive monitoring and attendance
to anticipated service disrupters.
·
Recommend service enhancements geared
towards efficient and effective service provision.
·
Engagement with partners to resolve
service disruption incidents
Requirements
·
A Bachelor’s degree in IT related
field.
·
Professional IT qualifications in one
or more of the following: ITIL, Linux, Prince2, programming, DB Administration
·
A minimum of 4 years’ experience in a
relevant IT field; including at least 3 years’ experience in support of Mobile,
Internet and agency banking technologies.
·
Knowledge of IT Banking Systems
Implementation & Capabilities
·
Knowledge of Database management
systems , solutions and administration
·
Knowledge of networking technologies
and solutions will be an added advantage
Corporate Analyst
Reporting to the Execution Manager,
the position will be responsible for the preparation of financial reports,
performance metrics and dashboards for the Corporate Banking Division.
Responsibilities
·
To monitor Strategic financial plans
including the budgets and forecasts, and provide insights on variances/areas
·
In conjunction with the Execution
Manager, analyse and communicate the financial performance metrics of
·
Division/Sectors/Product
Houses/Individuals to all the relevant stakeholders within the Division.
·
Prepare and cascade the KPI
frameworks/dashboards to track the Sector, Product, Individual and Division
wide performance.
·
Ensure appropriate planning and
tracking of timelines, budgets, resources, risks, and recommending alternative
strategies to the teams within the functions thresholds.
·
Partner with the Finance team
particularly on month end activities ensuring accuracy and completeness of the
·
Division’s financial performance
results.
·
Conduct research to provide insight’s
that support Strategic decision making, which will include analytics
initiatives such financial modelling, competitive analysis, sector, channels
and product performance measurements.
·
Analysing and synthesizing financial
and operating information about, Industries, Companies & Sectors in order
to gain insights with the aim of identifying appropriate marketing
opportunities.
·
Undertake detailed economic,
sectorial and industry research & analysis in support of Corporate Banking
propositions.
·
Maintain a detailed and current
understanding of the industry (at a macro, sector specific, current market
structures; regulatory requirements and issues) to ensure that opportunities
are realized and the risks mitigated.
·
To build and maintain productive
relations with Sector Heads/ Relationship teams/ Product houses / Finance/
stakeholders to drive delivery of business solutions and revenue growth for the
specific sectors or portfolio.
·
Ensure timely preparation of relevant
reports, financial and performance metrics’ and cascade to the team in a timely
manner or as per SLA.
·
Ensure compliance to the Bank’s
policies, procedures and regulatory requirements.
Qualifications
·
University Degree preferably in
Business related field. A Post graduate degree and/or relevant Banking
qualification will be an added advantage.
·
Minimum of 4 years’ experience in
Financial Services Industry is desired, with thorough knowledge of the
Corporate Banking products & services.
·
2 years’ experience in an analyst
role covering research in the financial services industry.
·
High proficiency in financial
statement analysis and financial modeling.
·
Good understanding of various
Sectors, products & services within Corporate Banking, including the market
trends & challenges.
·
An appreciation of Risk Management
and knowledge of Internal Controls.
·
Strong research and analysis skills
with ability to synthesize, interpret and present data.
·
Team player with demonstrated work
ethics; consistently demonstrates a high level of professionalism.
·
Effective prioritization skills to
meet a complex set of business demands and demonstrate delivery against
multiple objectives.
·
Assertive, self-motivated with desire
to succeed in a fast-paced, financial services environment.
·
An outstanding ability to communicate
effectively and confidently (both oral and written).
The above position is a demanding
role for which the Bank will provide a competitive package for the successful
candidate.
Senior Manager, Partnerships
Reporting to the Head, KCB
Foundation, the job holder will be responsible for partnership development,
relationship management and resource mobilization for KCB Foundation programmes
Responsibilities
·
Develop the Foundation’s resource
mobilization strategy and donor management system, to build and maintain a
suitable pipeline of funding prospects to meet programme funding needs
·
Lead and facilitate relationships
with bilateral and multi-lateral donor agencies, and their representative
embassies, as well as Foundations and select corporations. Build and maintain a
strong, effective network of donors and partners with regular, highly
professional touches that position the KCB Foundation for funding opportunities
·
Prepare and submit proposals; manage
the proposal development process end to end including the external negotiation
processes
·
Participate in organizational
strategy formulation, implementation, and evaluation and ensure organizational
strategies are consistent with trends in the development sector and fundraising
requirements
·
Work with the monitoring and
evaluation, programmes and finance team leaders to provide on-time, high
quality reports to donors and maintain dialogue with the donors to share
progress, challenges, and lesson learned
·
Work with the communications and
program teams to prepare technical publications and communications tools,
including brochures and annual reports, to ensure effective, responsive
positioning with donors
·
Undertake donor studies (donor
intelligence, policies, sectoral and geographic preferences, economic
background, development assistance strategies etc.), research and other
activities to identify funding opportunities
Qualifications
·
A degree in a business related field
from a recognized university
·
A Master’s degree and/or Professional
qualifications in related field will be an added advantage
·
A minimum of eight (8) years’
professional experience in fundraising
·
Proven experience in management at a
similar role is required
·
Highly effective negotiation and
influencing capabilities
·
Proven and superior written and
verbal communication skills
The above positions are demanding
roles for which the Bank will provide a competitive package for the successful
candidate.
Sustainability Manager, Corporate and
Regulatory Affairs
The Position
Reporting to the Head, Corporate
& Regulatory Affairs, the jobholder is responsible for coordinating and
implementing the activities of the KCB Sustainability Agenda.
Responsibilities
·
Design and implement the KCB group’s
sustainability management strategy and programmes.
·
Training, implementation and
integration of SEMS into the business process
·
Coordinate and support internal
business stakeholders in the implementation of the sustainability initiatives
·
Monitor, evaluate and report on the
implementation of sustainability initiatives
·
Implement, monitor and evaluate the
KCB Green Agenda.
·
Manage the bank’s sustainability
reporting process.
·
Implement and manage the bank’s
sustainability database.
·
Establish and coordinate the
activities of the Sustainability Working Group.
·
Identify and coordinate
sustainability partnerships with relevant stakeholders
·
Design and implement awareness
programmes for employees and other stakeholders.
·
Represent the bank in appropriate
forums for purposes of learning, exposure or sharing.
·
Attain ISO Certification &
maintain continuous compliance
Qualifications
·
University Degree in Environmental
studies or related field.
·
Professional qualifications in a
sustainability related course or Masters in Environmental studies is an added
advantage.
·
At least 5 years’ experience in
managing Environmental or Sustainability Programs.
·
At least 2 years’ experience in
stakeholder management.
·
Excellent high quality interpersonal,
communication and negotiation skills with the ability to network and develop
strong relations
·
Proven excellent planning,
organization and execution skills.
·
Excellent writing and presentation
skills.
How to Apply
If you believe you can clearly
demonstrate your abilities to meet the criteria given above, please submit your
application with a detailed CV, stating your current position, remuneration
level, e-mail address and telephone contacts quoting the job title/reference in
the subject field to recruitment@kcb.co.ke.
To be considered your application
must be received by Monday, 7th August, 2017
Only short listed candidates will be
contacted.
NB: In the event that you are
successful, we will require that you provide us with the following documents:
1.
National I.D.
2.
KRA Pin Card
3.
Birth Certificate of self
4.
Passport Photo (White Background)
5.
NSSF Card
6.
NHIF Card
7.
Certificate of Good Conduct (less
than 5 Months old)
8.
Academic and Professional
certificates, including official transcripts
9.
Certificates of Service as applicable