Wanda Organic
In efforts to build capacity
and prepare for the scale-up phase Wanda is recruiting for the following
position:
Job Title: Customer Care Officer / Telesales
Job Title: Customer Care Officer / Telesales
Reports To: Customer Care
Supervisor
Function: Commercial Services
Across Africa smallholder
families are struggling to make more productive use of their farmland. Most are
currently unable to produce enough, either to feed their families an adequate
nutritional diet, or to sell in the market and generate sufficient income to
meet other needs.
Population growth exerts
continuous pressure on arable land, resulting in family shamba sizes shrinking
with each generation, and/or triggering local migration from densely populated
high-potential agricultural zones into more marginal land in the semi-arid
areas.
Whichever the scenario, they
need the right technologies to grow more food more often, and to produce crops
of higher nutritional and market value.
Of particular concern - one
of the topmost priorities –is the issue of soil health. African farmland soils
are badly depleted, due to continuous farming land not allowed to rejuvenate,
which is worsened by nutrient mining without replenishing soil nutrients.
The smallholder‘s challenge
is either to produce more food and more income from less and less land with
rapidly deteriorating soils, or to turn drylands into productive farms. So the
right technologies must include those which can restore and improve soil health
and fertility.
Currently the most widely
known and available technologies are inorganic fertilizers, which are not
matched to the particular needs of specific soils or agro-economic zones. The
lack of knowledge and access to organic fertilizers hinders farmers‘ uptake of
sustainable agricultural practices.
In 2011 Wanda Agriculture was established to address these challenges and deliver along the triple bottom line – profit, people and planet. Having completed its technology research and licensing phase, proof of concept stage and first half of its pilot phase, the company has split into two strategic units -
In 2011 Wanda Agriculture was established to address these challenges and deliver along the triple bottom line – profit, people and planet. Having completed its technology research and licensing phase, proof of concept stage and first half of its pilot phase, the company has split into two strategic units -
Wanda Organic to produce
effective soil and plant health solutions and Wanda Mobile to distribute the
solutions and service the end user.
Key Tasks
Key Tasks
- Sales - Promote
all products and services to increase the average spend per customers.
- Good
Agriculture Practices Promotion (GAP) – follow up with farmers to build
their agronomic capacity.
- Customer
Retention - Ensure that new customers return for additional purchases by
following up and ensuring customers satisfaction.
- Customer
Complaints Management - Document and champion resolution of any customer
complaints.
- Enquiries
Management - Answer any questions the farmers have.
- Marketing
Support - Support marketing campaigns and research.
Key Performance Measures
- Monthly sales
targets
- Customer
engagement
- Adherence to
processes and policies.
- Teamwork (peer
to peer assessment)
Knowledge, experience and
qualifications required
- Diploma in
business administration, Communication, Public Relations, or Marketing
- Minimum of 2
years customer service experience in a sales driven customer service
organization
- Experience in
sales and marketing is a MUST.
- Able to speak
one of the local languages fluently: Kikuyu, Kamba, Luo, Kimeru, Luhya,
Kalenjin, and Kiswahili
Personal skills and
attributes required
- Customer
Oriented
- Excellent
Communication Skills
- Conflict
Resolution
- Problem Solving
Job Title: Distribution
Officer
Reports To: Regional Distribution
Supervisor
Responsible for: Overall management of the county depot operations
Responsible for: Overall management of the county depot operations
Across Africa smallholder
families are struggling to make more productive use of their farmland.
Most are currently unable to
produce enough, either to feed their families an adequate nutritional diet, or
to sell in the market and generate sufficient income to meet other needs.
Population growth exerts
continuous pressure on arable land, resulting in family shamba sizes shrinking
with each generation, and/or triggering local migration from densely populated
high-potential agricultural zones into more marginal land in the semi-arid
areas.
Whichever the scenario, they
need the right technologies to grow more food more often, and to produce crops
of higher nutritional and market value. Of particular concern - one of the
topmost priorities –is the issue of soil health.
African farmland soils are
badly depleted, due to continuous farming land not allowed to rejuvenate, which
is worsened by nutrient mining without replenishing soil nutrients.
The smallholder‘s challenge
is either to produce more food and more income from less and less land with
rapidly deteriorating soils, or to turn drylands into productive farms. So the
right technologies must include those which can restore and improve soil health
and fertility.
Currently the most widely
known and available technologies are inorganic fertilizers, which are not
matched to the particular needs of specific soils or agro-economic zones. The
lack of knowledge and access to organic fertilizers hinders farmers‘ uptake of
sustainable agricultural practices.
In 2011 Wanda Agriculture was established to address these challenges and deliver along the triple bottom line – profit, people and planet.
In 2011 Wanda Agriculture was established to address these challenges and deliver along the triple bottom line – profit, people and planet.
Having completed its
technology research and licensing phase, proof of concept stage and first half
of its pilot phase, the company has split into two strategic units - Wanda
Organic to produce effective soil and plant health solutions and Wanda Mobile
to distribute the solutions and service the end user.
Key Tasks
Key Tasks
1. County
Depot – oversee daily operations as per Standard of Procedures (SOPs).
2. Stock
Management – maintaining and reconciling of stocks as per Standard of
Procedures (SOPs).
3. Agent
network management – implement the recruitment, onboarding and relationship
management of agents as per contracts.
4. Logistics
Management – implementing daily stock dispatch to agents as per quality
assurance requirements.
5. Reporting
– provide daily reports as per the supervisor’s request.
6. Customer
complaint management – resolve customer complaints as per supervisor’s
instructions.
Key Performance Measures
Knowledge, experience and qualifications required
Knowledge, experience and qualifications required
- Diploma in
business administration, logistics and agriculture related Field
- Experience in
stores management will be added advantage.
- Computer
literate is a MUST.
Personal skills and
attributes required
- Communication
and customer service skills.
- Ability to
multi‐task
- Work under
pressure
Send your application to hr@wandaorganic.com