M-KOPA is seeking:
Position Title: Director
or Head of Business Analytics (M-KOPA will consider
candidates at both seniority levels)
Location: Nairobi
Reporting to: Chief Credit Officer
Who We Are: M-KOPA Solar, headquartered in Nairobi, Kenya, is the global
leader of "pay-as-you-go" energy for off-grid customers.
The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use instalment plan.
Customers acquire solar
systems for a small deposit and then purchase daily usage "credits"
for Ksh 50, or less than the price of traditional kerosene lighting.
After one year of payments customers own their solar systems outright and can
upgrade to more power.
All revenues are collected in
real-time via mobile money systems (such as M-PESA in Kenya) and embedded GSM
sensors in each solar system allow M-KOPA to monitor real time performance and
regulate usage based upon payments.
This connected design means
that M-KOPA is processing vast amounts of data (i.e. over 10,000 mobile
payments per day) via the company's proprietary cloud platform, M-KOPANET.
As of November, 2016 M-KOPA
employs over 1000 full time staff across East Africa and sells through a
network of over 1,000 direct sales agents. It has also commenced licensing its
technology to partners in other markets.
M-KOPA has been recognised
for its pioneering business mode and scale, notably winning the 2015 Zayed
Future Energy Prize, being selected as the top New Energy Pioneer at the 2014
Bloomberg New Energy Finance awards and earning the 2013 FT/IFC Excellence in
Sustainable Finance Award.
M-KOPA has also successfully
tested a range of new products that leverage its relationship with customers,
and M-KOPA’s unique competencies in mobile telecommunications and ICT.
To ensure that the research
and development of new products add value to (and do not distract from) its
core business, M-KOPA is establishing the M-KOPA Labs.
The Labs will be a dedicated
business unit within M-KOPA that will define and test extensions of the M-KOPA
asset-based credit model for off-grid-power to new products and services.
Role Profile
Overall Purpose: M-KOPA is looking for a Director or Head of Business Analytics to lead the development of analytics code and technology solutions while producing reports and establishing performance measures to drive business results.
Overall Purpose: M-KOPA is looking for a Director or Head of Business Analytics to lead the development of analytics code and technology solutions while producing reports and establishing performance measures to drive business results.
This person will oversee all
data collection and management, reporting and data visualization, attribution
and reporting metrics while developing BI analytics and KPIs and keeping an eye
toward quality and accuracy.
They will also be responsible
for developing the data strategy, enforcing data governance and designing data
models.
They should be able to use
deep understanding of project objectives and available data attributes to
translate business requirements into data requirements, establish protocols and
best practices for dashboard creation and ad-hoc reporting, develop high
quality BI KPI reporting and analyses that help drive business revenue as well
as collaborate with business functions to increase analytical knowledge and
know-how across various functions.
This is a highly visible role
with broad accountability and as such, will interface with all key
stakeholders. This role requires a strong blend of business, technology, and
personnel management.
The successful candidate will
have demonstrated experience in working across functional areas, team
leadership, emerging technologies, and executive engagement. This opportunity
will be based out of our Nairobi headquarters.
Primary Duties:
- The successful
candidate will build, drive and enable a world-class, high impact Business
Intelligence and analytics function throughout the company.
- Determine the
effectiveness of existing technologies and processes in relation to the
data architecture design, create necessary implementation/migration plans,
and recommend new solutions as required.
- Develop data
governance framework, clearly identifying roles and responsibilities of
technology and business teams.
- Work closely
with colleagues within IT and within the business to ensure consistency in
data definitions and data usage.
- Lead the
development and integration of data across the organization including the
production, identification, and extraction of data from source systems,
the transformation and loading of data into databases.
- Establish and
maintain policies and standards to guide data usage, storage, retention
and development of definitions.
- Establish an
analytics capability to proactively identify opportunities for business
units to efficiently leverage data. Working in conjunction with the team,
he /she will develop the strategy and roadmap of the BI and analytics
platform, and drive the features and functions necessary to deliver the
insights needed for evolving business needs.
- The candidate
must demonstrate strong people management skills, building solid
collaborative teams, including: a track record of instituting a culture of
professional development and mentorship, inspiring a team towards action
and an exciting future state, developing and mentoring talent including
previous success in shaping roles and assignments to best use team
capabilities and developing new leaders.
Knowledge and Experience
Requirements:
- 5+ years in
Business Intelligence, Data Warehouse Practice for high growth
enterprises.
- 3+ years in
either a Director or Head of Department role across a 5+ person team.
- Must have
experience implementing reporting and data visualization solutions.
- Must have
experience helping businesses create value from their data resources.
- Experience in
understanding the technology landscape and how data proliferates
throughout networks.
Formal Education &
Technical Certification:
- Bachelor’s
degree in Computer Science, Business, Mathematics, Economics or related
field / Advanced degree preferred.
- Databases -
Microsoft SQL Server, MySQL or equivalent.
- PowerBI
knowledge will be an added advantage.
Personal Attributes:
- Experience at
working as a leader and collaborator in a team-oriented environment is
essential.
- Can conform to
shifting priorities, demands and timelines through analytical and
problem-solving capabilities.
- Reacts to
project adjustments and alterations promptly and efficiently.
- Flexible
during times of change.
- Ability to
elicit cooperation from a wide variety of sources, including upper
management, clients, and other departments.
- Strong written
and oral communication skills.
- Strong
interpersonal and operational skill sets.
- Adept at
conducting research into project-related issues and products – strong
analytics skills.
- Must be able
to learn, understand, and apply new technologies.
- Strong
Customer service skills and focus required.
- Ability to
effectively prioritize and execute tasks in a high-pressure environment is
crucial.
- Tenacious,
driven, energetic and a high degree of professional integrity.
How to Apply
To apply, please logon to HERE. Click on the “click to apply” button adjacent to this job and
follow the application instructions. It is advised to complete all the required
fields as requested as well as any assessments stipulated as a requirement.
Position Title: Head of
Customer Research
Location: Nairobi
Reporting to: Chief Customer Care
Officer
Who We Are: M-KOPA Solar,
headquartered in Nairobi, Kenya, is the global leader of
"pay-as-you-go" energy for off-grid customers.
Since its commercial launch
in October 2012, M-KOPA has connected more than 400,000 homes in Kenya,
Tanzania and Uganda to solar power, and is now adding over 500 new homes each
day.
The success of M-KOPA (M=
mobile, KOPA= to borrow) stems from making solar products affordable to
low-income households on a pay-per-use instalment plan.
Customers acquire solar
systems for a small deposit and then purchase daily usage "credits"
for Ksh 50, or less than the price of traditional kerosene
lighting.
After one year of payments
customers own their solar systems outright and can upgrade to more power.
All revenues are collected in
real-time via mobile money systems (such as M-PESA in Kenya) and embedded GSM
sensors in each solar system allow M-KOPA to monitor real time performance and
regulate usage based upon payments.
This connected design means
that M-KOPA is processing vast amounts of data (i.e. over 10,000 mobile
payments per day) via the company's proprietary cloud platform, M-KOPANET.
As of November, 2016 M-KOPA
employs over 1000 full time staff across East Africa and sells through a
network of over 1,000 direct sales agents. It has also commenced licensing its
technology to partners in other markets.
M-KOPA has been recognised
for its pioneering business mode and scale, notably winning the 2015 Zayed
Future Energy Prize, being selected as the top New Energy Pioneer at the 2014
Bloomberg New Energy Finance awards and earning the 2013 FT/IFC Excellence in
Sustainable Finance Award.
M-KOPA has also successfully tested a range of new products that leverage its relationship with customers, and M-KOPA’s unique competencies in mobile telecommunications and ICT.
To ensure that the research
and development of new products add value to (and do not distract from) its
core business, M-KOPA is establishing the M-KOPA Labs.
The Labs will be a dedicated
business unit within M-KOPA that will define and test extensions of the M-KOPA
asset-based credit model for off-grid-power to new products and services.
Role Profile
Overall Purpose: M-KOPA is looking for a Head of Customer Research to lead the Customer Research team in developing a quality insight strategy to help drive retention and acquisition of customers in our customer driven organization.
Overall Purpose: M-KOPA is looking for a Head of Customer Research to lead the Customer Research team in developing a quality insight strategy to help drive retention and acquisition of customers in our customer driven organization.
This person will provide
strategic support in order to promote the profitable growth of the company by
providing information that will aid in decision making to drive business
strategy in the various business units (sales, customer care, development and
so forth).
The Head of Customer Research
will foster and advocate for the proper usage of research methods (qualitative,
quantitative, and secondary research methods) that help the company understand
the marketplace and its customers, and ultimately lead to more profitable
business for the company.
Primary Duties:
- Provide
thorough understanding consumer behaviour and choice by helping M-KOPA
understand how consumer behaviour and choice drives value. This involves
review customer data for trends, patterns and casual analysis to assist in
understanding customer’s activity.
- Generating
consumer insights which inform the innovation and product development
process, allow for alteration of various campaigns (sales, customer care)
and build greater engagement and loyalty with our customer base.
- Contribute to
brand, sales, marketing and product strategy formulation as well as
supporting the development of key strategic initiatives for M-KOPA.
- Selecting the
most appropriate research methodology and techniques as well as designing
qualitative and quantitative research plans. Have the ability to develop
techniques to provide analysis.
- Work with
research team to scope and undertake research (ethnographic and focus
group) which helps develop consumer insights and allows us to understand
customer behaviour.
- Work
effectively as part of the broader customer care, sales, marketing and
strategy team.
- Provide
insight and understanding which will improve the timeliness and quality of
commercial decision making.
- Distil complex
research or analysis into simple and compelling recommendations for
management.
- Building a
capable team that can undertake research and do analaysis.
Education, Skills and
Experience Requirements:
- A minimum of
five years within customer/market research
- Experience
with a wide array of product, brand, advertising and customer satisfaction
research methodologies
- Exceptional
written and oral communication abilities
- Strong
analytic skills with experience in statistical modelling and analysis
- Proficient
with Excel, PowerPoint, and SPSS/SAS
- Bachelors or
advanced degree in business, statistics, mathematics or the sciences
- Extensive
project management experience with proven ability to organize and
coordinate multiple projects simultaneously and meet deadlines
- Ability to
work in a fast paced environment, adapt easily to changing situations and
demonstrates flexibility in juggling priorities
- Ability to
think differently and challenge convention if it creates greater customer
value.
Personal Attributes:
- Experience at
working as a leader and collaborator in a team-oriented environment is
essential.
- Can conform to
shifting priorities, demands and timelines through analytical and
problem-solving capabilities.
- Reacts to
project adjustments and alterations promptly and efficiently. Flexible
during times of change.
- Ability to
elicit cooperation from a wide variety of sources, including management,
customers, and other departments.
- Strong written
and oral communication skills.
- Strong
Customer service skills and focus required.
- Ability to
effectively prioritize and execute tasks in a high-pressure environment is
crucial.
- Tenacious,
driven, energetic and a high degree of professional integrity.
How to Apply
To apply, please logon HERE.
Click on the “click to apply”
button adjacent to this job and follow the application instructions. It is
advised to complete all the required fields as requested as well as any
assessments stipulated as a requirement.
Please Note: M-KOPA Solar is an
equal opportunity and affirmative action employer committed to assembling a
diverse, broadly trained staff.
Women, minorities and people
with disabilities are strongly encouraged to apply. In compliance with
applicable laws and in furtherance of its commitment to fostering an
environment that welcomes and embraces diversity, M-KOPA does not discriminate
on the basis of race, colour, creed, religion, national origin, sex (including
pregnancy and parenting status), disability, age, sexual orientation, gender
identity or expression, marital status or genetic information in its programs
or activities, including employment.
M-KOPA, as a policy, does not
collect/charge any money as a pre-employment or post-employment requirement.
This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview
fees’ or any other kind of money in exchange for offer letters or
interviews at any time during the hiring process.
Due to the large number of
applications received by us, we regret that you will not be contacted unless
you are short listed for the post and invited for an interview. Therefore, if
you have not heard from M-KOPA within 4 weeks of the date of the deadline your
application, you should assume that you have not been successful on this
occasion.
This measure has been taken
in the interests of efficiency and cost effectiveness and we apologize for any
inconvenience this may cause.