Position: Customer Service Intern
If you are a confident, self-motivated individual looking for a Customer Service opportunity, join our team! As an Inside representative you will be responsible for selling our technology products throughout Kenya.
If you are a confident, self-motivated individual looking for a Customer Service opportunity, join our team! As an Inside representative you will be responsible for selling our technology products throughout Kenya.
You will aggressively seek
out prospective customers through networking, cold calling and prospecting
activities while maintaining and developing new opportunities from our current
customer base.
You must possess excellent
interpersonal communication, planning and organizational skills as well as a
strong work ethic. You must be an articulate, outgoing and personable self-manager
who can work independently and is eager to hone your skills.
You must also be persistent,
resilient and able to maximize your sales through efficient use of your time.
We are looking for an ambitious sales-oriented individual will strong business
development and closing skills.
Job Responsibilities
- Identifying
needs; assessing interests; explaining the products and options.
- Identifies
business opportunities by researching prospects and identifying key
decision-makers.
- Develops and
maintains strong relationships with customers by providing support,
information, and guidance
- Provides
excellent customer service by responding to customer inquiries, questions,
and concerns.
- Recommends
changes in products, service, and policy by evaluating results and competitive
developments.
- Performs other
related duties as assigned.
Knowledge, Skills &
Abilities
- Must be
people-oriented and a team player
- Must be
exceptionally self-disciplined
- Must possess
excellent customer service and interpersonal skills
- Must be able to
build prospects and business relationships
- Ability to
actively listen, communicate clearly, concisely and ensure customer
understanding
- Ability to
handle sales rejection and maintain mental focus
- Solid
organizational, time-management and follow-up skills.
- Help sniff out
innovative ideas to improve store processes and performance.
- Provide
complete and appropriate solutions for every customer to achieve sales
goal and maximize customer satisfaction.
- Execute all
transactions quickly and accurately.
- Greet customers
on phone and the sales floor, determine the customer's needs and provide
information on the make, type, and comparative quality of the merchandise
desired as well as suggest an appropriate selection of complimentary
merchandise.
- Recommend
selections that meet the customer's needs, and emphasize selling points of
items such as quality, utility, versatility, etc
Job Requirements
- At least a C+
in KCSE
- At least a
diploma in business or technology-related course.
- Experience in
Information Technology sales/customer service will be an added advantage.
- Willing to work
on weekends.
- Must be
proficient with PCs and Windows, Microsoft Office (Outlook, Excel, Word
and PowerPoint)
- Strong
communication and follow-up skills.
- Enthusiasm,
reliability and the ability to multi-task.
Your application should
include the following:
- MBTI
Personality (you can visit | http://www.humanmetrics.com/cgi-win/jtypes2.asp | answer the 72
Questions and ‘Score it’ to get your four letter MBTI Personality )
- At least Two
referees.
- Only
shortlisted candidates will be contacted.
How to Apply
CLICK HERE to apply online
Company Details: http://www.shopit.co.ke