Jamii Bora Bank
Job Title: Banking Application Officer
Job Title: Banking Application Officer
Reports To: Team Leader ICT
Core Value Behaviors
Teamwork: ”We work together
to make Jamii Bora better”
Innovation: “We are driven by
creativity, innovation and continuous improvement"
Integrity: "How we do
business is as important as the business we do so we do the right thing
always"
Job Purpose: The role holder will be
responsible for Core Banking System support, some selected applications and
play a key role in various applications integration internally and also
externally with corporate customers.
Key Responsibilities
- Perform core
banking database administration.
- Support and
ensure core banking system uptime.
- Perform
implementation or upgrade of banking application within head office and
branches.
- Manage
resolution of systems related problems to the core banking and clearing
systems.
- Manage system
implementation/upgrades of the core banking system and proper change
management on systems.
- Ensure that
core banking and clearing systems are protected and properly
secured.
- To perform any
other duty as assigned in line with the organization goals and objective.
Main Activities
- Ensure
effective and efficient systems development processes are in place and
adopted.
- Perform research
on systems development tools, and report results and recommendations.
- Manage and
execute the systems development life cycles to produce safe and efficient
systems with high quality.
- Oversee systems
implementation, and evaluate the effectiveness and efficiency of systems,
and report anomalies
- Design and
generate reports/returns according to user specification with the key
objective of delivering reports that will assist in decision making and
control.
- Develop and
maintain documentation/manuals on system configuration or setup.
- Carry out
technical user training as required to enable users interpret the reports.
- Assist in
preparing system definition/specification by the users highlighting
technical requirements.
- Carry-out
analysis of the requirements and recommend solutions to address user
requirements.
- Design the core
banking system according to user specification.
- Carry out
technical user training in respect to these systems so that the business
can utilize them.
- Roll-out
piloted systems to the bank’s branches and users.
- Provide test
systems for UAT and ensure that functions/features are tested before being
put on the live system.
- Make changes to
system configuration and parameters to accommodate business and
technological requirements.
- Secure systems
by putting adequate controls and restrict access to programs by users in
accordance to the requirements of the bank.
- Interact with
various corporate customers and develop appropriate solutions to integrate
their systems to the bank (Business to Business.)
Qualification and Experience
Requirements
- University
degree in Computer Science/IT
- At least 3
years working experience in supporting banking systems. (BR.NET added
advantage)
- Excellent
knowledge of relational databases specifically MS-SQL
- Ability to
tolerate stress and achieve objectives despite difficulties
How to Apply
Go to http://www.jamiiborabank.co.ke/careers to apply online
Go to http://www.jamiiborabank.co.ke/careers to apply online
Job Title: Team Leader, IT
Reports To: Head of IT & Operations
Core Value Behaviors
Teamwork: ”We work together to make Jamii Bora better”
Innovation: “We are driven by
creativity, innovation and continuous improvement"
Professionalism: "We are
qualified, skilled and committed to serve our customers"
Integrity:
"How we do business is as important as the business we do so we do the
right thing always"
Job Purpose: The Team Leader, IT directs, manages,
supervises and coordinates the activities and operations of the Information
Technology department including hardware, software, network, telephone, and
computer systems administration; identifies, recommends, develops, implements,
and supports cost-effective technology solutions for all aspects of the
organization so as to achieve the banks Trade Bank’s strategy to “grow market
share by building our reputation as an efficient, innovative and customer
centric enterprise bank.”
Key Responsibilities
- Lead management
responsibility for the provision of professional high quality IT solutions
including systems development, implementation, IT support services, and
strategic planning of future IT requirements for the bank
- Providing
expert level technical, analytical advice, and skills in the strategic
development of complex technology and software to support programs of work
- Providing
strategic and professional leadership on information technology projects
and development. Using considerable experience to be the lead expert for
web, database, data warehouse, data reporting systems, and data migration
- To provide the
senior management responsibility for the monitoring, support, maintenance,
and security of multiple management information system
Main Activities
- Develop and
maintain Information Technology & Management strategy in line with
stakeholder needs and in keeping up with current best practice for the
bank
- Ensure
Information technology and management are in-line with agreed strategy and
policy
- Ensure that
policy and strategy is in compliance with legislation and standards
- Manage the
development plans for ongoing integration, upkeep and improvement of Core
banking, IT systems; the commissioning of appropriate and cost effective
procurement and contractual arrangements
- Management of
project and system dependencies at planning, implementation and support
stages
- Manage the day
to day operations of IT systems, ensuring that planning, end-user impact,
change management, training, quality management are properly addressed and
monitored to ensure that deadlines, budgets and service levels are met and
results delivered
- Manage the relationships
with (and between) external agencies and suppliers, ensuring contracts and
service levels are negotiated in line with strategic aims and financial
constraints and ongoing service is in-line with agreed contracts
- Manage the
annual Information Management budget and any associated fund
- Responsible for
the review, audit and prioritization of all information management tools,
including the replacement cycle of information technology hardware
- Organise and
implement servicing and support of all Foundation IT systems to agreed
service level standards
- Line manage and
develop the Information Management team, working with them to plan and
prioritise their workloads, set objectives, conduct appraisals and
supported to continually improve their performance and results
- Develop and
maintain the Major Incident & Business Continuity plan for IT and to
implement measures designed to safeguard the Information Technology and
Management needs of the Foundation in the event of major incidents or
disasters
Qualification and Experience
Requirements
- Relevant degree
and evidence of continuous professional development in an IT role
- Demonstrable
experience and evidence of success in an information management role with
multiple stakeholder groups
- Formal project
management training and experience
- Knowledge of
CRM data and database systems
- Understanding
of data security and other compliance responsibilities
- Experience of
commissioning services from third parties and managing relationships with
suppliers and contractors
- Previous line
management experience
How to Apply
Go to http://www.jamiiborabank.co.ke/careers to apply online
Go to http://www.jamiiborabank.co.ke/careers to apply online
Job Title:Relationship
Manager
Reports To: Team Leader, Trade
Finance
Core Value Behaviors
Teamwork: ”We work together to make Jamii Bora better”
Core Value Behaviors
Teamwork: ”We work together to make Jamii Bora better”
Innovation: “We are driven by
creativity, innovation and continuous improvement"
Professionalism: "We are
qualified, skilled and committed to serve our customers"
Integrity:
"How we do business is as important as the business we do so we do the
right thing always"
Job Purpose: The RM, Trade Finance
will be the main driver for the development, management and overall business
development activities in trade finance so as to achieve the banks Trade Bank’s
strategy to “grow market share by building our reputation as an efficient,
innovative and customer centric enterprise bank.”
Key Responsibilities
- Business
planning and growth (deposits and lending) as well as customer growth and
retention
- Management
information reporting and integrity
- Portfolio
management resulting in a quality sector book
- Quality of
service in customer engagement • Engagement with branches to drive the
Trade Bank strategy and achieve deliverables
Main Activities
Sales & Business
Development:
- Full
responsibility for trade finance products and all business development
activities in trade
- Develop
business opportunities and monitor sector’s activities in line with the
Trade Bank’s long-term strategic and annual business plans and ensure that
the Trade Bank remains competitive within the specific sector and promptly
reacts to changing market conditions and customer needs
- Adopt the
Relationship Management Framework fully in order to achieve targets and
deliverables thereby increasing the Bank’s ability to increase the flow of
business and generate deposits, lending and revenues from existing and new
customers in line with the Trade Bank strategy
- Ensure full
compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines
and appropriate provisions of the Banking Act with respect to lending
- Appraise,
review, validate and process applications in a timely manner.
- Work closely
with the Trade Bank Relationship Officers to maintain a high degree of
Business development, Relationship management and Customer service at the
branch level
- Cross – selling
bank services {FDR, Trade finance, salary processing, corporate clearing,
forex etc.}
- Collection of
market intelligence information local competition, products and levels of
service
- Maintain good
quality loan book by ensuring arrears on normal and watch accounts are
collected promptly and as well Excess management (Overdrawn accounts,
accounts above sanctioned limit, ENC’s etc.)
- Maintain and
actively mine from the database of Enterprise Clients that they manage
- To perform any
other duty as assigned in line with the organization goals and objective
such as regular attendance of training sessions as well as training of
branch staff with regards to their specific sectors
Strategic Marketing
- Embed strategic
marketing by focusing on how to develop competitive advantage into the
changing marketplace and leveraging on the Trade Bank’s distinctive
capabilities to drive value
- Enhance
creation by creating, communicating, delivering, and offering solutions
that have value for customers, shareholders and partners
- Build the Jamii
Bora Brand to ensure that the bank is top of mind as a Trade Bank
- Strategic
product development
- Enhance
relationship marketing and management – to establish, maintain, and
enhance relationships with customers and other partners, at a profit, so
that the both the customer and bank objectives are met achieved by a
mutual exchange and fulfillment of the brand promise
Strategic customer
experience
- Key driver for
not only customer satisfaction, but building a base of promoters by
enhancing positive customer experience and advocacy to drive competitive
advantage, leading to faster organic growth and lower cost
- Create a
differentiated customer experience design, tailored to target customer
needs and optimize customer interactions with the brand, offerings, and
touch points to consistently deliver and make continuous improvements to
the design
- Link sales and
service and embed customer service culture as the bedrock to grow the
balance sheet
Qualification and Experience
Requirements
- University
Degree – Upper second or GPA 3.0
- Proficiency in
computer use including MS Office tools and banking systems
- At least 5
years banking experience 3 of which should be in a sales or relationship
management role
- AKIB or any
other professional banking certification will an added advantage
- Experience with
customer management, marketing and relationship management
How to Apply
Go to http://www.jamiiborabank.co.ke/careers to apply online
Go to http://www.jamiiborabank.co.ke/careers to apply online
Job Title:Marketing
Manager
Reports To: Head of Business
Development
Core Value Behaviors
Teamwork: ”We work together to make Jamii Bora better”
Core Value Behaviors
Teamwork: ”We work together to make Jamii Bora better”
Innovation: “We are driven by
creativity, innovation and continuous improvement"
Professionalism: "We are
qualified, skilled and committed to serve our customers"
Integrity:
"How we do business is as important as the business we do so we do the
right thing always"
Job Purpose: The Marketing Manager will be the main
driver for the marketing, Public Relations and communication strategy and will
contribute to the bank strategy to “grow market share by building our
reputation as an efficient, innovative and customer centric enterprise bank”
Key Responsibilities
- Develop and
execute the banks branding strategy to ensure clear and visible standard
brand application, signage, merchandising, stationery across the
network
- Develop and
implement events Management strategy including management of bank events
such as Press conferences, product & branch launches, media briefs
both externally & internally
- Development and
execution of the banks social media and website strategy to ensure
development of an up-to-date and informative website & social media
platforms; development & execution of the social media strategy
Main Activities
- Embed strategic
marketing by implementing digital marketing, events, campaigns and brand
awareness by focusing on how to develop competitive advantage into the
changing marketplace and leveraging on the banks distinctive capabilities
to drive value
- Design and
implement the Jamii Bora Bank brand strategy
- Enhance
creation by creating, communicating, delivering, and offering solutions
that have value for customers, shareholders and partners
- Build the Jamii
Bora Brand to ensure that the bank is top of mind as an enterprise bank
- Develop the go
to market strategy for new and existing products and develop and execute
above the line and below the line brand and product awareness strategies
- Set up,
maintain and develop processes necessary to support all activities in the
area of Marketing, Communications and Public Relations and regularly
- Create
marketing/public relations strategy that will allow JBB leadership to
cultivate and enhance meaningful relationships with targeted, high-level
external audiences, including the media and key stakeholders, including
corporate and government partners
- Develop all
elements of JBB’s social business, designing and driving JBB social media
strategy and tactics
- Oversee
development of all JBB’s print communications including the annual report,
marketing collateral materials and electronic communications including
JBB’s website and new media
- • Actively
engage, cultivate, and manage press relationships to ensure coverage
surrounding JBB programs, special events, public announcements, and other
projects
- • Establishes
and maintains a consistent corporate image throughout all product lines,
promotional materials, and events
- • Design and
create product/service awareness material to ensure availability of
product fliers & posters and adoption of cost effective platforms such
as website, social media
- • Development
and execution of the banks social media and website strategy to ensure
development of an up-to-date and informative website & social media
platforms; development & execution of the social media strategy
- • Develop and
implement internal and external communications strategy, including design
and content management for internal e-newsletter (Jamii Yetu), development
of Press Releases, customer email bursts, bulk SMS content, posters and
fliers
- • Develop
Corporate Social Responsibility policy and oversee the implementation
through the CSR board
- • To perform
any other duty as assigned to them in line with the organization goals and
objective
Qualification and Experience
Requirements
- University
degree- Upper second class Honors or 3.0 GPA.
- Relevant
professional qualification – Chartered Institute of Marketing (CIM) is an
added advantage
- Demonstrated
experience and leadership in managing comprehensive strategic marketing
and communications, media relations, and marketing programs
- Minimum five
years experience in a middle to senior management role either in-house or
with an agency
Go to http://www.jamiiborabank.co.ke/careers to apply online