Role Profile: Voucher
Coordinator
Our client, Marie Stopes
Kenya, is looking to fill the position of a Voucher Coordinator. Reporting to
and working with the Senior Youth Coordinator, the Voucher Coordinator’s main
role is to coordinate the voucher programme, ensuring that vouchers reach
adolescents who then take up free Family Planning Services at 150 Social
Franchises.
The Voucher Coordinator will
supervise the work of voucher officers based in the regions, ensuring reporting
is done in a timely manner and ensure that the Voucher cycle is adhered
to.
Liaise with IT to ensure that
the Voucher Management System is up and running efficiently and providing e
codes.
Scrutinize all claim
documents from Voucher Service Providers to ensure they are in order, flagging
any anomalies. Handle client tracing and other fraud management
mechanisms.
To liaise with Finance to
ensure Voucher Service Providers are reimbursed in a timely
fashion.
The Voucher Coordinator is
expected to deliver, maintain and promote quality standards expected by MSK and
to contribute to the improved uptake of family planning services among
adolescents.
The Voucher Coordinator must
ensure a well run Voucher Programme that benefits adolescents who take up more
family planning services.
Key Result Areas
Key Result Areas
1. Lead the voucher programme
- Recruit and
train voucher officers
- Line manage
voucher officers
- Coordinate
inputs from Support Office teams
2. Secretary to the voucher
steering committee
- Plan, organize
and rapporteur Voucher Steering Committee meetings
- Advice the
Voucher Steering Committee on ways of improving the Programme
3. Risk mitigation
- Conduct regular
risk assessments
- Ensure risk
mitigation measures are implemented
4. Fraud Prevention and
Management
- Analyse
performance and identify outliers and unusual trends every month
- Ensure
investigations into outliers and unusual trends are conducted every month
- Escalate fraud
to the Country Director and Internal Audit team
- Work with the
[call centre lead] to ensure the call centre conduct client tracing every
month
5. Distributor Compensation
and VSP Reimbursement
- Check
performance of distributors and approve payment of allowances
- Scrutinize
documents from Voucher Service Providers and approve reimbursements
- Spot check
Voucher distributors
6. Quality Assurance and
Management
- Work with the
QAM Lead and Social Franchise Senior Coordinator to ensure all voucher
service providers are quality assured
- Work with QAM
to ensure all Voucher Service providers are trained on youth friendly
services
- Donor Reporting
- Provide the
[donor reporting lead] with the necessary quantitative and qualitative
inputs for donor reporting in a timely manner
7. Strategic Management
- Work with the
[health financing lead] and Country Director to influence the government’s
strategy for financing adolescents’ access to contraception
- Identify
opportunities to strengthen the voucher programme
8. Promotional Activities
- To fully
participate in planning promotional activities including educational and
awareness-raising events with clients, community members and other
stakeholders.
- To positively
promote Marie Stopes Kenya as a leading, quality provider of reproductive
& sexual health services.
9. Team Values
- To actively
contribute to achieving the Programme targets set by Marie Stopes Kenya.
- To attend &
contribute to Programme meetings and the creation and implementation of
work plans.
Qualifications
- Bachelor’s
Degree in Social Sciences including Sociology, Community Development and
any other related field
- Master’s Degree
in Social Sciences will be an added advantage.
- Minimum 2
years’ work experience in the Development Sector/NGO sector .
- Experience in
running voucher Programmes is desirable
Experience
- Well organized
and having attention to detail
- Excellent
communicator – both written and spoken
- Ability to
manage others
- Good planning
and organizational skills
- High level of
professionalism and management of clients
- Team player who
accepts constructive criticism and is comfortable with giving constructive
criticism.
- Ability to
remain calm under pressure
- Ability to work
flexibly to meet programme needs
How to Apply
Forward your application and detailed C.V stating your current position,
remuneration, contact details by 06th October 2016 to the Sheer Logic
Management Consultants E- Mail: Sheerlogictalentsourcing@gmail.com clearly
marking “Voucher Coordinator” on the subject line.